Community Honda

Thank you Honda for helping me take out my 2025 Honda Accord. It was a smooth process! Accord. It was a smooth process! More

Went in for an oil change and tire rotation. The oil change was done but the tire rotation was not. I had to let them know that the rotation was not done. The oil change was done but the tire rotation was not. I had to let them know that the rotation was not done. More

Horrible service. Sales didn't want to talk to you if pre approved. I should have left but I didn't. I guess they didn't like me.because they didn't offer picture at Sales didn't want to talk to you if pre approved. I should have left but I didn't. I guess they didn't like me.because they didn't offer picture at sale like I see online. I will never shop there again. . I'm sure they will be happy about that. It took from 1 pm until 8 pm to complete a deal that was. pre approved at my credit union. More

AVOID This Dealership at All Costs! If you're in the market for a Honda, do yourself a favor and go ANYWHERE else. This review will likely be long, but I promise it’s worth reading. It If you're in the market for a Honda, do yourself a favor and go ANYWHERE else. This review will likely be long, but I promise it’s worth reading. It will save you from the endless headaches my family and I have dealt with after purchasing our vehicle here. We went in to buy a Honda Odyssey in May 2024. My husband was hesitant about the whole process and my vehicle choice, but after test-driving a few times, we decided to go ahead with the purchase. Our sales associate, (Stefen??) was the only positive experience we had with this dealership. He was friendly, patient, and genuinely helpful, which is the only reason it took me so long to write this review. However, that’s where the positive experience ended. After making the decision to buy the car, we ended up waiting over an hour just to get into the finance office. By the time we finally sat down, we were all exhausted—including our 2-year-old. The finance lady went over our paperwork, we signed everything, and then she launched into a sales pitch for extra coverages. We never buy extra coverage, but she was very persuasive, and in my overwhelmed state, I gave in. When I asked if we could add the coverage later, she told me it was better to add it now and assured me we could always remove it later if we changed our minds. Of course, as soon as we drove off the lot, I regretted this decision and started calling the following business day to figure out how to remove the coverage. But here’s the catch—nobody ever answered. I called daily, left multiple voicemails, and was transferred endlessly without ever getting a response. Both my husband and I tried reaching out, but it seemed like our calls were being screened—each time, we were automatically sent to a voicemail inbox and our calls were never returned. Finally, we made the trip to the dealership in person, about 30 minutes from our home. My husband went inside and was handed a document to remove most of the coverage, but not all of it. Which fine, we will pay for the days used and get most of it taken off. We were told the paperwork needed to be sent to Honda, so it might take a while. We accepted that and moved on, but the phone game continued. No one ever returned our calls, when I followed up, I was met with complete silence yet again. By December, we were back at the dealership for an oil change and I asked about a cracked windshield, since the finance lady had told me my coverage would include windshield replacements. The service advisor took pictures of the windshield and told me I’d hear back about whether I qualified for a Honda windshield or an aftermarket one. Why would Honda coverage not provide me with their own windshield is also BEYOND ME! Well, that was over a month ago—still no word. When I finally called my self to check in on this, they asked me for details about the person who took the pictures, which I didn’t know because they said they would handle it. I was told they couldn’t help without that info, so I asked them to please look up my account where he agreed pictures were in fact taken and after YET another frustrating hold, I was disconnected. So, to summarize: I paid $10,000 for extra coverage that has been nothing but a headache. The dealership has not followed through on a single promise, and I’m stuck with a plan I never wanted in the first place. My money is gone, my coverage is useless, and the customer service is non-existent. Please, save yourself the trouble and go elsewhere. This dealership only cares about making the sale and doesn’t seem to care at all about their CUSTOMERS after that. More

Buyer beware of this dealership's add-on practices and used car pricing. While they say that they are honorable, they will attract you with a good price on the new sale and then low-ball any trade-in off used car pricing. While they say that they are honorable, they will attract you with a good price on the new sale and then low-ball any trade-in offers. Avoid this dealership if you want a fair deal, they are operating under the old "sleezy car dealership" model and frankly need you to not buy from them. Trust is important and I will never purchase or recommend these guys to friends and family. More