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Commonwealth Volkswagen
Lawrence, MA
453 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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453 Reviews of Commonwealth Volkswagen
August 15, 2016
Service I was in need of immediate service last Friday and called and spoke to Gary. Within 5 minutes he called me back and had service lined up for me. By I was in need of immediate service last Friday and called and spoke to Gary. Within 5 minutes he called me back and had service lined up for me. By the time I got to the dealership Heather had all of my paperwork ready and they had a shuttle set up for me to get back to work. Heather called me with the exact amount of the repairs before anything was done and with my approval the work was completed within an hour. What I thought was going to be a nightmare was the easiest experience. Heather and Gary were so nice, personable and professional. The shuttle driver was great too, enjoyed chatting with him. More
by ann
Employees Worked With
Gary, Heather
May 06, 2016
Sales and service excellence! I found my car online, 2012 gti. Price point was excellent, car was clean rode well. My complication was poor credit and only a trade in as down payme I found my car online, 2012 gti. Price point was excellent, car was clean rode well. My complication was poor credit and only a trade in as down payment. From the moment Jeff greeted me shook my hand I could tell this wasn't your typical salesman. I told him the car I was interested in, in a matter of minutes a plate was on the car and Jeff and I were off on the test ride. We discussed the car and our mutual love for vw's at no point was I under the feeling that I was being pressured into anything or that it was a take it or leave it type of deal. We essentially drove the car around the block and back. When it came time that i was ready to deal on the car Jeff made every effort to get me into the car. Working with the finance department, sales managers, and trade in guys. Everyone I encountered was pleasant and helpful, but not in a way that any of the pleasantries felt fake. Even after the deal was done, Jeff followed up via phone call, and even text message and allowed me to ask him any questions I had even during his off hours while at home. You can't put a price on that type of genuine care and service. I felt like I was on top of world after leaving from buying the car and that feeling has not left me, from pickup and even just today I brought the car back for a couple minor issues and all of the staff, especially Jeff, can't be commended enough on their level of service. I will continue to be a customer of yours and will recommend you to anyone who is interested in a vehicle new or used in the future. Thank you Jeff it was a real pleasure to have met another vw enthusiast and excellent sales associate. Sincerely Thomas Hartigan More
by Tomh86
Employees Worked With
Hairam was excellent your finance person!!!, Jeffrey Mercedes
April 05, 2016
Shop us Last? - I will never shop you again! I'm 54 and I have just experienced my worst consumer experience of my life. "Shop us Last" is the appropriate statement for Commonwealth because I wi I'm 54 and I have just experienced my worst consumer experience of my life. "Shop us Last" is the appropriate statement for Commonwealth because I will never shop them again based on the treatment from the VW Service Department. More
by Never shop us again
Employees Worked With
Marc Belliveau, Reggie Miller
April 03, 2016
Service I was very disappointed with the customer service I recieved when picking up my car from service, a service that was not completed as requested. I was very disappointed with the customer service I recieved when picking up my car from service, a service that was not completed as requested. More
by vwdriver
Employees Worked With
Mark Defrancesco
March 08, 2016
Service assistance 3 years ago I was fortunate to land Jeffrey Mercedes as my salesperson to help me with my leasing purchase of a Tiguan. He was extremely helpful and 3 years ago I was fortunate to land Jeffrey Mercedes as my salesperson to help me with my leasing purchase of a Tiguan. He was extremely helpful and sensitive to my dilemma about leasing or not . I remember now how thorough he was helping me navigate the different operations from the Passat I traded. This month , as my lease was about to expire , I returned to Commonwealth to consult with him but he was off that day; I ended up purchasing a new Jetta anyway. I have had to go back for additional help to understand how to operate the radio and other concerns , and it has been Jeffrey who has volunteered , unsolicited, to help me . He is an asset to this service center. More
by Mlinnehan
Employees Worked With
Jeffrey Mercedes
February 26, 2016
Great experience for a first time new car purchase! I had a great experience working with Jeffrey Mercedes. He worked with me to find a car within my budget and I couldn't be happier. This was a first n I had a great experience working with Jeffrey Mercedes. He worked with me to find a car within my budget and I couldn't be happier. This was a first new car purchase for me and was a very easy transaction. My daughter also bought a new car from him a few days earlier. I would highly recommend Commonwealth Motors and Jeffrey Mercedes. Now I have a new dependable car with no worries and it was actually a pleasant experience with no pressure what so ever. Check them out you won't be disappointed. More
by cjrt123
Employees Worked With
Dennis Millman, Jeffrey Mercedes
January 14, 2016
Excellent service department Brought my 2015 Passat in for service on 1/4. The service dept. was very professional, knowledgeable and thorough with their service and explanations. Brought my 2015 Passat in for service on 1/4. The service dept. was very professional, knowledgeable and thorough with their service and explanations. They took the time to fully explain what needed to be done and why. Could not have been nicer. Highly recommended! More
by bowltr
Employees Worked With
Mark Defrancesco
January 11, 2016
Great service and trustworthy service advisers. I have been using this dealer for the maintenance of my 2006 Passat (2 years). The hourly rate is identical to the regular garage down the street. For I have been using this dealer for the maintenance of my 2006 Passat (2 years). The hourly rate is identical to the regular garage down the street. For the same price I am getting factory trained technicians and warranty. I have always dealt with Mark Defrancesco. He is very honest and explains all the suggested repairs. I really like that he understands that it is a 10 year old car and never tries to push me to do unneeded repairs. Always gives me a great price as well. I am in and out the same day with great shuttle service to and from work. More
by sashobasket13
Employees Worked With
Mark Defrancesco
December 29, 2015
Great experience! Awesome customer service! Greeted with a smile by Chris Blanco and Reggie Miller. Car was ready on time and cost was less that I was expecting! They also drove me home and pi Greeted with a smile by Chris Blanco and Reggie Miller. Car was ready on time and cost was less that I was expecting! They also drove me home and picked me up when work was complete! Can't say enough about Commonwealth VW. Thanks Chris and Reggie! More
by VDub
Employees Worked With
Reggie Miller, Chris Blanco
December 17, 2015
Awesome place! Took my 2014 VW Passat in for it's 20,000 mile tune up on December 12th. I had called the day before and no appointment was needed. I took the car in Took my 2014 VW Passat in for it's 20,000 mile tune up on December 12th. I had called the day before and no appointment was needed. I took the car in and they had done the job in less than an hour. I picked the car up and it was running wonderfully as usual. They made sure I was happy with the service and of course, I was. More
by baronvonbarren
Employees Worked With
Mark Defrancesco
