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Commonwealth Kia

Lawrence, MA

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554 Reviews

2 Commonwealth Drive

Lawrence, MA

01841

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554 Reviews of Commonwealth Kia

June 28, 2019

Parts and labor way overpriced They charge crazy prices. Replacement parts at black market prices and add time to the book repair time that governs the billing time of repair. Time More

by Droz123
Price
Recommend Dealer
No
Employees Worked With
It’s the business not the workers
Jul 01, 2019 -

Commonwealth Kia responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

June 21, 2019

Xavier at Kia was top notch. My daughter and future son in law where looking to trade in their Kia for a new one. They asked me to go since this was their 1st time buying a new ca More

by Gina Dube
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Xavier Aguirre, Eric Krist
Jun 24, 2019 -

Commonwealth Kia responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't hesitate to contact me or visit us if you need anything else. Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

June 21, 2019

It was a great experience. Ezequiel was my salesman and made my experience an easy one. I wasn't really looking for a car I went with my girlfriend because her lease was up on h More

by MeffaMark 1970
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ezequiel (Zeke) Echevarria
Jun 24, 2019 -

Commonwealth Kia responded

Thank you for your review. It is great to hear Ezequiel could provide you with a 5-star experience. We look forward to working with you again soon. Take care! Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

May 31, 2019

Excellent Service This is my 2nd lease with Zeke and he is truly amazing. Very informative, friendly, and always going above and beyond. I would 100% recommend him and More

by Kludwig35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ezequiel (Zeke) Echevarria
Jun 24, 2019 -

Commonwealth Kia responded

Thanks for the terrific feedback. We strive to provide each of our guests with an excellent experience and it is great to hear our team could do just that. Let us know when we can assist you again. Happy driving! Best regards, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

May 27, 2019

Great experience!!! Zeke did an outstanding job in introducing me to my new car! He is very thorough and goes over ever feature step by step, I highly recommend him to an More

by Kgra2184
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ezequiel (Zeke) Echevarria
Jun 24, 2019 -

Commonwealth Kia responded

Thanks for the awesome review. We are happy to hear about your 5-star experience with Zeke. See you next time! Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

May 14, 2019

Brake issue Being from out of town I found your service department to be very courteous, and knowing my car would not recreate the problem at KIa, the staff did c More

by kathskia
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Kruszczynski
Jun 24, 2019 -

Commonwealth Kia responded

Thank you for your review. I am glad to hear everything went well for you. We look forward to working with you again soon. Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

May 06, 2019

Great experience with terrific salesman Great to look at and test drive various makes and models all at one location. The salesman Zeke was terrific and brought the cars we were interested i More

by Jon2727
Recommend Dealer
Yes
Employees Worked With
Ezequiel (Zeke) Echevarria
Jun 24, 2019 -

Commonwealth Kia responded

Thank you for your review. I am happy to hear our team could provide you with an overall positive experience. Sincerely, Charlene - Customer Relations | info@shopuslast.com | Office Phone 978-687-3000

April 26, 2019

Exceptional Salesperson My family has purchased 3 vehicles in the last 6 months because of a trusting relationship with a salesperson. Erwin Mata is the best! He is extremely More

by Benny-1966
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erwin Mata (Nissan)
April 24, 2019

Highly recommend! When my 2016 Soul lease was up, Josh and Ivan Lovera were outstanding in setting me up in a 2019 KIA Sportage. I love the car and the sales experience More

by Barb9879
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ivan Lovera, Josh Palmieri, Madison Bailey
April 18, 2019

Fast, supportive service When my car was no longer driveable, the team at Commonwealth Kia were extremely supportive to help me find a car that meets my family’s needs. They w More

by Jillian C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ezequiel (Zeke) Echevarria, Josh Palmieri, Xavier Aguirre, Eric Krist
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