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Commonwealth Honda
Lawrence, MA
1,847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,847 Reviews of Commonwealth Honda
January 28, 2010
I was looking for a new Honda Civic VP to lease on 1/23/2010. I spoke with Craig a number of times threw email and on the phone. Craig said he could beat any lease price of the other dealers and to 1/23/2010. I spoke with Craig a number of times threw email and on the phone. Craig said he could beat any lease price of the other dealers and to come in and test drive one of the VP's. Well my wife and I get there and they don't have any Honda Civic VP's on the lot. So they try to upsell us to a LX model. Then it takes an hour of going back and forth from the salesman to the sales manager to get the lease terms that we had originally agreed to over the phone and threw email. We fill out the paperwork and they take my credit card to take the first months payment. Because my credit was not perfect they come back and say that my payments will increase on my lease by $30 a month. I tell them I am going to walk and ask them to return our credit card to us. The salesmen goes back to the sales manager and then comes back to us. All of a sudden they can do the deal at our original lease price and that they will have the car in 1 to 2 days. 5 days go by and they still don't have the car. I called the dealership every day and they always tell me the car will be in today or the next day. Finally I decide to cancel my purchase. I call the dealership and general sales manager refuses to refund my deposit. I ask him where my car is, again I get it will be in today or tomorrow. I tell him I am canceling my purchase. He states I can't cancel my purchase because I signed on the Purchase and sales agreement. He says that the attorney general will disagree with me that I can cancel. I tell him I am canceling and will get my deposit back via my credit card company and hang up. I then take time to read the purchase and sales agreement and it states that "In the event I fail to take delivery of the vehicle purchased by me withing forty-eight (48) hours after I have been notified by you that it is ready for delivery and pay the total contract price in the manner indecated, my deposit in the amount $$$ may, at your option, be retained by you to compensate" Since they did not notify me that the car was ready for delivery the general sales manager was clearly lieing to me. I should have just left when we showed up and they did not have any of the cars I was looking for. The sales department of this dealership is terrible all around and I would severly caution anyone from going in to even look at cars here. They are high preasure, rude and made our car purchase a terrible experience. More
by garytatro
Employees Worked With
Joe-divisional sales manager, Craig Clark, Luis Cruz
December 29, 2009
I can't believe this place gets a 3.6! It was the worst experience of my life! They "messed up" the paperwork and sold us the wrong model car. I made the big mistake of having the my two kids with me and experience of my life! They "messed up" the paperwork and sold us the wrong model car. I made the big mistake of having the my two kids with me and signed the agreement before I realized their mistake. Since the mistake was for a lesser model that I just way over paid for more they told me I could have the car at that price or they would keep my deposit. When I told them neither of those options would work they called the police and had me removed in front of my kids. Hands down the worst shopping-business experience of my life. More
by rickroy
Employees Worked With
Clark
November 21, 2009
I didn't end up buying from Commonwealth Honda because they didn't have any pre-owned Honda Odyssesy's with the miles I was looking for. Gary did an excellent job of showing me the features of the Honda they didn't have any pre-owned Honda Odyssesy's with the miles I was looking for. Gary did an excellent job of showing me the features of the Honda Odyssey though. He was upfront and honest with me which goes a long way in my book. They were going to offer the best price i could find on a new Odyssey but I was more interested in pre-owned. Gary was extremely knowledgeable about the vehicle and understanding of my needs as a customer. So if you're going to shop at Commonwealth, ask for Gary! More
by drewunits
Employees Worked With
Gary Kotyla
October 09, 2009
I have previously bought several new cars elsewhere, But I have previously bought several new cars elsewhere, But have NEVER experienced the lies, deceit, tricks, and harassment as I did at "commonwealth Mo I have previously bought several new cars elsewhere, But have NEVER experienced the lies, deceit, tricks, and harassment as I did at "commonwealth Motors". The staff, especially JOE GERBINO and CRAIG CLARK, are VERY UN-professional and will attempt to cheat you until you sign the very last line--and even after. IE: I was NEVER told about a $1,500.00 cash back offered by the "Honda Motor Corporation" on ALL new cars, which I bought a new Honda Accord. When I became aware of this cash incentive---(one day before I was to pick-up the bought car)-- being made by "HONDA", Commonwealth Motors and their sales "team" said that they had included the $1,500 cash rebate into the price I was given for my trade-in. I told them, due to these circumstances, I no longer wanted this car. I was told TOO BAD< WE HAVE YOUR SIGNITURE ALL OVER THIS CONTRACT-- If you do decide to buy from COMMONWEALTH MOTORS, please; bring your lawyer with you. More
by SCSMITH
Employees Worked With
Joe Gerbino, Craig Clark
September 28, 2009
I have been in on several occassions: 1. My car was I have been in on several occassions: 1. My car was shaking as I was driving on the highway, 2. I needed an oil change and replacement bulbs for my I have been in on several occassions: 1. My car was shaking as I was driving on the highway, 2. I needed an oil change and replacement bulbs for my tail lights 3. I needed a state inspection sticker. The service was always prompt, efficient, and courteous. Thank You! More
by Michnjc
Employees Worked With
Susan Gauthier, Charlie T, Jim Taylor, Tish , Tish Sampson, Susan Gauthier, Charlie Tsoukaris
September 25, 2009
i went to honda service because my car had a vibration to it come to find out the gas station had told me that my tire was gone need to be replace and they had tried to see me a new tire for 130.00 when i we it come to find out the gas station had told me that my tire was gone need to be replace and they had tried to see me a new tire for 130.00 when i went to service they actully plugged it up and saved me in the long run and were very fast thanks tish there great over there More
by jewlz
Employees Worked With
tish sampson, Tish Sampson
September 25, 2009
I was traveling and my vehicle had to stay overnight.shuttle service was done for the day.Mark got the phone book,I stayed at a hotel near by.Susan gave me aride to to the hotel.The shuttle p overnight.shuttle service was done for the day.Mark got the phone book,I stayed at a hotel near by.Susan gave me aride to to the hotel.The shuttle picked me up the next day.All the staff was helpful.They turned a bad day into one not so bad.I will return when traveling back this way again. thank you commonwealth for hospitality and service. More
by Sue2658
Employees Worked With
Mark
September 24, 2009
Ralph took very good care of us, he helped us get our parts, answered our questions, very helpful. When our car started having poblems of course we were very worried, WE really needed our car working an parts, answered our questions, very helpful. When our car started having poblems of course we were very worried, WE really needed our car working and did not have another to use, for work, for shopping, ect. Thankfully Ralph and Commonwelth really came through for us. Thanks More
by amaznal
Employees Worked With
Ralph T
September 23, 2009
I went in for a routine oil change. The service department noted that I a couple of bushings on the front suspension had started to wear. they noticed a bit of a clunking sound when taking it in fo department noted that I a couple of bushings on the front suspension had started to wear. they noticed a bit of a clunking sound when taking it in for service. I thought I had heard something recently but did not know what to think of it. The parts were in stock and they replaced the bushings during the routine service while I waited. I was still in and out just under and hour. The price was great and their attention to detail is excellent. I'm glad they noted the noise and repaired the car before things got worse. thanks again More
by jeff18
Employees Worked With
Jim Taylor
September 23, 2009
I went to this dealer for a problem with a rattle that I had with my Odessey. I had been to another dealer and they basically told me that it was all in my head. Charlie, listened to what I had to say, to had with my Odessey. I had been to another dealer and they basically told me that it was all in my head. Charlie, listened to what I had to say, took the van for a ride and heard exaclty what I was talking about. Long story short, COMMONWEALTH SERVICE is the best. They fixed my problem and I will return for ALL of my services. They are attentative and precise. More
by HondaRulez
Employees Worked With
Charlie T, Charlie Tsoukaris
