Commonwealth Dodge RAM

Oil Change Though the service was first come first served, the wait wasn’t long. My car was in and out within an hour and a half even with 2 people in before me. Though the service was first come first served, the wait wasn’t long. My car was in and out within an hour and a half even with 2 people in before me. I would definitely recommend this service center. Taylor was extremely friendly and helpful with answers to any questions. More

Lazy, incompetent, dishonest and no respect for the customer Well Monday may 7 I go to outside at 530am to go to work and my 2011 dodge Durango had been stolen. So needless to say my day wasn't starting off very Well Monday may 7 I go to outside at 530am to go to work and my 2011 dodge Durango had been stolen. So needless to say my day wasn't starting off very good. Well about 4 hours later I recieved a call from lmpd saying they found it. So I immediately call commonwealth dodge so I could get a new key. The guy on the phone tells me sure bring it in and it should only take about 30mins. So I get my truck towed there and go to the service department to find out they don't even have a key! The dude on the phone tells me to bring it there without even checking if they have one. Who does that? So they call around and say there's one at another dealer. Now if I knew that I would've just went there if he did his job. So there was a problem with getting a pin for the new key which I didn't have a problem with. That was something nobody could have foreseen. So about 430 that day I call and they tell me that they have the pin. So I'm thinking I can pick it up by 5 when they close. Nope! He tells me that the techs are fine for the day. No it's because you still don't have a key! Well the guy on the phone says that it'll be done first thing in the morning around 10. So I hear nothing by 11am Tuesday the 8th . So I call at 1130am sat on hold for 7mins for them to tell me that they still don't have the key. So finally about 230pm they call and say that it's ready. So because of the lazy, incompetent, dishonest service department a job that they told me would only take 30mins turns into almost 2days and $800 off my paycheck. I still have recalls that need to be done on my truck and I will drive to another state before I go to these people ever! More

Transmission I had a defective designed transmission which was replaced before warranty was up then transmission went out again after warranty was up and Commonwe I had a defective designed transmission which was replaced before warranty was up then transmission went out again after warranty was up and Commonwealth Dodge service Center was generous enough to work with me and customer service to make sure that I the customer and my vehicle were taken care of More

Great service and customer service. I would recommend Commonwealth Dodge to anyone. Taylor and Justin in service are top notch with customer service. After 25 plus years , I will not I would recommend Commonwealth Dodge to anyone. Taylor and Justin in service are top notch with customer service. After 25 plus years , I will not go anywhere else Mike is truly professional and courteous.. More

Good honest service They took care of my oil change and transmission fluid leak I came in for. Taylor kept me informed of the progress. I was in and out in no time, and They took care of my oil change and transmission fluid leak I came in for. Taylor kept me informed of the progress. I was in and out in no time, and everyone was very helpful and polite. More

Good experience The salesman and finance manager were extremely nice and very knowledgeable, it was done in a timely manner and we couldn’t be more pleased. Thanks The salesman and finance manager were extremely nice and very knowledgeable, it was done in a timely manner and we couldn’t be more pleased. Thanks More

Break job? My service sheet said you had filled my washer fluid but it was not full again. Also it had my breaks checked in the red. I was not informed of this I My service sheet said you had filled my washer fluid but it was not full again. Also it had my breaks checked in the red. I was not informed of this I just happen to be looking at the sheet. Taylor checked me in and has been nothing but great in the past. Taylor was not in when I picked up my truck. More

Very well I was pleases with my service at Commonwealth. The convenience of the shuttle was great. The fact that my car was ready before the end of the work day I was pleases with my service at Commonwealth. The convenience of the shuttle was great. The fact that my car was ready before the end of the work day was also great. More

Stopped in for oil change and tire rotation I stopped in for a oil change and tire rotation. There were 3 people in front of me. It took a little longer then I thought it would but I just walked I stopped in for a oil change and tire rotation. There were 3 people in front of me. It took a little longer then I thought it would but I just walked around and looked at the new Chargers. The only problem I have with this dealer is when I bought my other charger which was a 2011. I had a coupon book with that car which was used. The car was under my maiden name Summitt. I traded the 2011 in on my 2015 I have now. I had $88 on my account and it just disappeared when I tried to get them to move it over to my new car. I was upset about this but they said they didn't know what happened to the credit. This still should be put on my 2015 Charger account. I still like this dealership but wonder what happen to my credit and still then I should have had the credit moved to my other account. Also I had a years free oil changes with 2015 but only used it once time because we retired and didn't put that many miles on it. I think I should have got another one free even though it was over a year. More

Great service Went for routine service staff very friendly work peformed in reasonable time and the price for the service , the waiting area was clean and coffee a Went for routine service staff very friendly work peformed in reasonable time and the price for the service , the waiting area was clean and coffee availible, cashier very friendly. More