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Commonwealth Chevrolet
Lawrence, MA
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i am a returning customer to commonwealth chevy. i bought a silverto truck in 2009 and alex was my sales person i had great service and was so happy that i bought a 2010 equinox yesterday. i will be a return a silverto truck in 2009 and alex was my sales person i had great service and was so happy that i bought a 2010 equinox yesterday. i will be a returning customer and will always go to commonwealth chevy for all my needs. i came with a sick husband "has bone cancer and trouble walking" and alex made it as easy and pleasant as possible. got a great price, was very happy with my all over experiance. especially with the time alex took to explain all the new features that i had in my car even though he was done for the day he took all the time i needed and help me set up my bluetooth for my phone great sales rep and brian is a great manager. s lwowski More
Great experience from the sales process with Alex through the two times I have had my vehicle serviced. Very cost efficient, easy to schedule appointment and the work was performed within the time frame I wa the two times I have had my vehicle serviced. Very cost efficient, easy to schedule appointment and the work was performed within the time frame I was given.I have given this rating because excellent service is not very common in this world today. More
MICHAEL WROTE UP THE PAPER WORK QUICKLY & EASILY & SAID IT SHOULD BE READY IN ABOUT 1 & 1/2 HR. I SAID CALL ME & I'LL PICK IT UP. LESS THAN 1 HR LATER I GOT HIS CALL & PICKED IT UP. CHECKED THE OIL & FI IT SHOULD BE READY IN ABOUT 1 & 1/2 HR. I SAID CALL ME & I'LL PICK IT UP. LESS THAN 1 HR LATER I GOT HIS CALL & PICKED IT UP. CHECKED THE OIL & FILTER & EVERYTHING WAS GREAT!! THIS IS THE 7TH CAR I'VE PURCHASED FROM COMMONWEALTH & HAVE HAD THEM SERVICE. THEY ARE GRREEAAAAATTTTTTTT!!! THANKS AGAIN BOB More
Gilmore was excellent! He was knowledgeable, friendly, and answered every question we had through the process. He even anticipated questions we didn't know we had! I would definitely recommend Commonwealt and answered every question we had through the process. He even anticipated questions we didn't know we had! I would definitely recommend Commonwealth. Thank you for making this such a positive experience! More
Everyone was so nice and made the process of buying a car Everyone was so nice and made the process of buying a car very easy. Lamar walked us through it so that it was a really pleasant experience. He went Everyone was so nice and made the process of buying a car very easy. Lamar walked us through it so that it was a really pleasant experience. He went over everything, from paper work to how to set the radio. I would happily tell anyone I know to go to Commonwealth Motors. More
My experience was a few years ago, and I have not been back since. The salesman was Ed (a retired policeman)...so he said. Got to the point of making a deal, but when we went back outside the car door back since. The salesman was Ed (a retired policeman)...so he said. Got to the point of making a deal, but when we went back outside the car door had been scratched. Ed said "dont worry" he would have the scratch buffed out so I would not even know it was there. Came back a few days later and something did not look right. Ed tried to bully me into taking the car, insisting he had other customers waiting for this very car. I did not want this car anymore. I found out later they had changed the door not buff it. (Ed lied to me about that, among his many other lies) Ed had already taken a $1000 deposit from me. He said I had to wait two weeks for the check to clear before I could get my money back. I checked with my bank a week later and the check had cleared back on the 2nd day after I turned down the car. Ed insisted I would still have to wait the full two weeks. After two weeks I call and ask Ed if the check is ready. He says yes, so I come in. Take time off from work to drive in, only to find the check has not been signed, and the guy that needs to sign it is out for three days. Three days later I take time off from work again, this time I'm told the check has to be signed by two people, and one of them is out today. By now I have spent hours online researching GM corporate to get the appropriate phone number and made a few calls to them. I even left a message on the dealership owner's machine about my unhappy experience. I just found dealrater.com this weekend. My experience with Commonwealth was so upsetting I remember all the details clearly to this day. I am so happy to be able to publish this now!!! It has been over 5 years and Ed is probably gone. But Brian still appears in the current ads. I'm sure he remembers me, am I right Brian? More
I had shopped many dealers and found the best deal at Commonwealth. Everyone was very friendly and I was very happy with the way I was treated. I will definitely recommend them to family and friends... Commonwealth. Everyone was very friendly and I was very happy with the way I was treated. I will definitely recommend them to family and friends...great buying experience!!! Thanks Commonwealth!!!! More
I knew what I wanted, Commonwealth had it, I bought it......a 2009 Chevy Malibu~ Both my salesman(Alex)and the finance gentleman(Hiram)were very pleasant to deal with~ I am finding a couple of it......a 2009 Chevy Malibu~ Both my salesman(Alex)and the finance gentleman(Hiram)were very pleasant to deal with~ I am finding a couple of things need attention so will be trying out the service department soon~ More
I have taken my Impala to Commonwealth for its oil changes since it was new:Reasons #1 Cost I would be hard pressed to change the oil & filter myself for $22.88 #2 Service Fast, in and out in 30 changes since it was new:Reasons #1 Cost I would be hard pressed to change the oil & filter myself for $22.88 #2 Service Fast, in and out in 30 minutes or less #3 Customer service Very clean waiting area. Coffee always available. #4 Friendliness Everyone there greets you with a smile and a big Hello #5 Overall Experience WONDERFUL nead I say more. I have recomended this dealership to many people and will continue to do so. More
They were EXTREMELY easy to deal with. No pressure, no hassles. I bought exactly what I wanted for the price that I thought was very fair. The salesperson was very knowledgeable about the car and the ma hassles. I bought exactly what I wanted for the price that I thought was very fair. The salesperson was very knowledgeable about the car and the management was very willing to accomodate my needs. More