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Columbus Auto Source

Columbus, OH

4.8
150 Reviews

1390 Frank Rd

Columbus, OH

43223

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Showing 150 reviews

June 20, 2024

We contacted Andy about a car for our youngest daughter. We told him what was important to us – safety being the number one concern. He took all the information we told him including our budget. He said More

by Ronda
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy Christensen
February 26, 2024

I came to Andy at Columbus Auto with specific criteria for my next vehicle purchase. Andy was attentive, informative and thorough. After a week and an abundance of options, Andy was able to find me exactl More

by Terrence.michaels
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Christensen
December 03, 2023

We had to buy a car quickly after our car died. After getting a referral to come in, we were amazed that we were instantly treated like friends. More

by bradleyjennyw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Christensen, DOUG SEAGLE
October 26, 2023

Andy at Columbus Auto Source was very easy to work with! He found us the exact vehicle we were looking for by listening to our very detailed needs. He was patient and understanding when we added more detail More

by brett.c.starkey
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy Christensen, DOUG SEAGLE
October 25, 2023

Steve made the entire car buying experience easy. I had the car inspected by an independent mechanic and the mechanic said the car was in excellent mechanical condition. More

by boxedlunch104
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
STEVE SLOAN
September 22, 2023

4.5 years ago I purchased a minivan and when it was recently time to get a another vehicle I returned to Columbus Auto source. Andy, the owner, was great to work with. He didn't have what I wanted on h More

by mrsdavis526
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy Christensen, DOUG SEAGLE
September 04, 2023

Andy was great to work with! He patiently walked me through the auto search process and found a car that met the specs in features and price! I truly appreciate all his efforts More

by bbixler313
Recommend Dealer
Yes
Employees Worked With
Andy Christensen
August 18, 2023

Andy did a great search for me, saved me a bunch of time! He found the car I wanted.and was super working with me to get into my possession! Great experience and great people! And I love the car. More

by stevengran57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Christensen, DOUG SEAGLE
Aug 18, 2023 -

Columbus Auto Source responded

Thank you for your great review, Steve! It has been an honor working with you and the other members of your family over the past 20 years. A Christensen, Owner/Principal.

August 12, 2023

Forrest the car salesman is Amazing! But the finance manager and the dealership itself is Aweful !! More

by mytime307
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
FORREST DISTERDICK, DOUG SEAGLE
Aug 12, 2023 -

Columbus Auto Source responded

We're sorry your experience wasn't as you expected. This is often times the case when someone provides false information.

Aug 12, 2023 -

Columbus Auto Source responded

We think Forrest is pretty special as well! As for our finance manager and the dealership as a whole, as the owner and overseer of the staff, I can assure you that your observations are skewed because we can only work with information given to us by our customers AND we have to assume that the information provided to us is accurate. If, after the information is processed, we find out that it is NOT accurate, we are unable to offer an experience that is desirable to both parties. We do not make lending decisions. That can only be done by the lenders we use to help our customers get financing. If they determine that our customer is not a good fit, then they reserve the right to deny financing. That is exactly what happened to you and it wouldn't matter if it was our dealership or any other dealership. The result would have been the same. Hopefully by knowing this, we hope you will re-assess your feelings about our operation. A Christensen, Owner/Principal.

August 07, 2023

So I gave them a great rating prior to finding all the issues with the car. I tried to go in a talk about my concerns and he told me that what they sold it as is. So watch buying as is cars from this deal More

by Just Chelle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
DOUG SEAGLE, STEVE SLOAN
Aug 18, 2023 -

Columbus Auto Source responded

Like all vehicles we offer, Miss Sparks purchased her vehicle "as is: from our dealership. She did purchase an "optional" vehicle protection plan (aka warranty/extended service contract) on the vehicle. Miss Sparks came back a week after the purchase stating there was something dragging beneath the vehicle and the air conditioning was not functioning properly. Because she had the vehicle for only a week, I told her we would be willing to offer a "goodwill" repair and take care of whatever was dragging beneath the car.  I then told her she would need an appointment to have the air conditioning issue examined. At that point she became verbally hostile and unreasonable, yelling, name calling, cursing and accusatory.  After a few minutes of this behavior, she was asked to leave which she refused to do, all the while screaming obscenities and accusations about how we knowingly sold her a "junk" car. She continued this behavior, so I told her I was calling the police, to which she replied "go ahead...they won't do anything", and continued her hostile behavior. She came back in in this past Tuesday and we attempted to address the undercarriage scraping noise, but once again became unruly and hostile when we asked her to leave the service shop area because of OSHA safety regulations. Miss Sparks is correct, that is not how we do business.  Furthermore we will not be held hostage by a person who doesn't know how to behave in a business environment in a civil manner. D. Seagle, General Manager

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