Columbia Honda - Service Center

Poor follow up for recall work Called months ago to set up recall work for a Honda Pilot. After no call back for several months we followed up to confirm if the parts were in that Called months ago to set up recall work for a Honda Pilot. After no call back for several months we followed up to confirm if the parts were in that were ordered 2-3 months ago. We were told the parts were available and scheduled a date for the recall work to be performed. Our family rearranged our schedule and dropped the Pilot off. After being told it would be approximately an hour for the work to be done we left and waited for the call back. After waiting for over an hour we received a call back that we could pick up the Pilot. On arriving at the service center we were told that the parts were not in as we were told and that they never physically checked their inventory when initially setting up the recall work. Instead they relied on their inventory noted on their computer which they also knew was unreliable due to a recent change in owners for this dealership. For wasting our time the service center was not very sincerely apologetic and seemed more apathetic. The service employees did indicate that they would attempt to locate the parts for the recall notice and place us at the front of the line. However by the time this was offered they had already indicated that this happens sometimes and were excusing their lapse of judgment in verifying the parts were available even though they knew there was an issue with their inventory. The attempt to deflect ownership in their mistake rather than take complete responsibility is what prompted me to write this review. More