Columbia Ford Kia - Service Center

Oil change and diagnosis Great fast service. Excellent attitude. Diagnosed issue fix led it then did lube oil filter with tire rotation. All in about 2 hrs time. Thank You! Great fast service. Excellent attitude. Diagnosed issue fix led it then did lube oil filter with tire rotation. All in about 2 hrs time. Thank You! More

Excellent visit as always Columbia ford service department is always friendly n courteous. I am always completely satisfied with my visits and overall experience with Columbia Columbia ford service department is always friendly n courteous. I am always completely satisfied with my visits and overall experience with Columbia ford. It's the only dealership I will go to for all my Ford needs. More

Great Customer Care They go out of their way to take care of their customers! I always feel confident that the repair to my vehicle was done with accuracy, care and pride They go out of their way to take care of their customers! I always feel confident that the repair to my vehicle was done with accuracy, care and pride. More

Prompt attention received! I really appreciated Bob's attention to my passenger door that wouldn't shut or open. He arranged immediate attention,and a service solution, as a ser I really appreciated Bob's attention to my passenger door that wouldn't shut or open. He arranged immediate attention,and a service solution, as a serious event may have occurred. More

Electrical gremlin Thank you for finding the electrical problem in my Focus. I had visions of this problem being an ongoing issue for weeks or months. Thanks to t Thank you for finding the electrical problem in my Focus. I had visions of this problem being an ongoing issue for weeks or months. Thanks to the 'detective work' and persistence of the technician (Kevin... I think). I drove my Focus 600 miles the next day - I am confident it is fixed. Thank you again. More

Service Experience No problems at all with my recent visit. Just a small comment though... I spent many years with GMC. It was a difficult decision for me to movin No problems at all with my recent visit. Just a small comment though... I spent many years with GMC. It was a difficult decision for me to moving over to Ford. While with GMC, all of my service had been performed by Scranton Motors. I truly loved their service. The one thing I enjoyed the most was the washing of my vehicle. Every time I went for service and when the service was complete, Scranton motors would bring my vehicle around and the vehicle had been washed. I enjoyed that part the service the most. Scanton Motors knew that whenever one of their vehicles left the lot clean and shinny it was truly a reflection on them. What a great idea. It not only made me feel good but when I drove down the road everyone one would check out the newly washed shinny vehicle. So, whatever little it cost to wash my vehicle was well worth the effort. More

Great Service! Whenever my Fusion needs servicing from it's regular oil changes to something a bit more serious as with today's visit, brakes, I know I can count on Whenever my Fusion needs servicing from it's regular oil changes to something a bit more serious as with today's visit, brakes, I know I can count on Columbia Ford to take very good care of me and my vehicle. More

Good service Service ladies are excellent! They were really helpful and a joy to work with! They were happy to answer any questions, I will definitely be back agai Service ladies are excellent! They were really helpful and a joy to work with! They were happy to answer any questions, I will definitely be back again. More

Quality of Columbia Ford Service Columbia Ford service has always been consistently professional, prompt, and responsive to the customer. We purchased two vehicles there, and have the Columbia Ford service has always been consistently professional, prompt, and responsive to the customer. We purchased two vehicles there, and have them serviced there as well. We would have it no other way. Only on very rare occasions did a problem reoccur, or was not immediately resolved. But Columbia Ford was always prompt in reexamining and resolving the issue. More

Customer Service is awful My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I share My experience started off very good dealing with my sales person Mr. Tony Mauro, he made the whole process smooth and easy. During the process I shared with Mr. Mauro that the vehicle was being purchased to install a snow plow. We continued with the finalization of the purchase, when Mr. Mauro asked whether I would be interested in a extended warranty, I replied that I would as I was purchasing a used truck. It all went to crap after that! I took my vehicle that I just bought and left for my summer home in Maine where I stay for the summer. On my trip I found the door cover to the gas cap faulty and the CD player non-functioning along with the passenger side window motor not working. At this time I figured that I wasn't going to drive back over four hundred miles to address these issues, that I would do it when I returned to the area which I did. I was told by Ms. Theresa Gendreau the Service Writer that the window motor would be covered under the extended warranty but that the gas door cover and the CD would not be. I then asked why the gas cap cover would not be covered under the original sales warranty? The answer was because I didn't bring it back within the allotted time. I would have had to travel back over four hundred miles and another four hundred miles plus back to have something done about it. My thought was if they would have done the necessary repairs if I stayed in the area that they would do the repairs when I returned. I then was told that I would have to speak to the sales manager whom also told me that there was nothing that he could do. Through all of this never once did they offer any resolution to any issues I was having. The best part is when I actually read the extended warranty in the exclusion section and discovered that it states that if you use your vehicle for snow plowing that it would void any warranty. REMINDER - I told the salesman that I was purchasing this truck for snow removal. I spoke to the salesman about this and he did not recollect that in our conversation and also he would not know what is covered and what is not covered in a warranty! How can he sell something that he knows nothing about? I was then told that I could cancel the extended policy. Why would I want to pay for something that was worthless? Of course the cancellation would have to be prorated and a fee of $25.00 would have to be charged. Can you imagine my displeasure at this time? Jake the gentleman who was dealing with the cancelation reached in his own pocket to give me the fee because I was so upset. I at that time said that I thought that he was making this out to be a joke which was far from where I was. I refused his offer. Once they got my money and there was nothing left to do or say I departed Columbia Ford - NEVER TO RETURN. Glenn Beaulieu A Completely Dissatisfied Buyer More