Columbia Chrysler Dodge Jeep Ram Fiat - Service Center

I brought my 2019 Jeep in cash 2 1/2 years ago from this dealership. Never had any issues or problems with anyone until this evening. How is this person a sales manager!! He is rude , a liar and very disr dealership. Never had any issues or problems with anyone until this evening. How is this person a sales manager!! He is rude , a liar and very disrespectful. I got a call right before the service department closed to pick up my Jeep . Once I got there they just closed . He tried to be smart by saying i should have made arrangements to have my keys brought up front for after hours pick up .How would I know they were closing soon after i got off the phone with the service department if he didn't mention it to me. I ask if it's someone he can call to get my keys , because I wouldn't have a ride back up there tomorrow. He turns and walk away and sat down in his office and started a conversation with another sales person. I'm standing there in front of his office thinking he was calling someone . Nope , he basically was in full disrespectful mode and sat there having a whole conversation with a sales person. I went outside told my husband what happened and he comes in to address him. This dude lied to my husband and said I walked away so he thought the conversation was done. Now I'm very upset that not only has he been rude and disrespectful. But you lying on me. Another sales manager over heard the dispute and offered to assist with any problems. He went back there got my kids and checked me out. So all this could have been avoided !!! I wouldn't recommend anyone , especially a woman to purchase a vehicle from him . More

Dealer got us right in to service truck from being out of state. They had all parts needed for us. Great job. state. They had all parts needed for us. Great job. More

They were professional and courteous. They stayed on schedule and did a great job! Yay! schedule and did a great job! Yay! More

Ashley went above and beyond. Within minutes we knew what was wrong, what was being done to fix it and a loaner car was provided. Work was done timely and delivery was flawless what was wrong, what was being done to fix it and a loaner car was provided. Work was done timely and delivery was flawless More

Great dealership an the best service department the personnel at this dealership is better than any I have been in. personnel at this dealership is better than any I have been in. More

Was able to carry vehicle in and get it serviced within same day. Service was great and they took care of our needs for servicing our vehicle same day. Service was great and they took care of our needs for servicing our vehicle More

Excellent service! Friendly and helpful people!! Willing to go the extra distance to help with problems and make your visit a pleasurable one!i would recommend this dealership to other people!! to go the extra distance to help with problems and make your visit a pleasurable one!i would recommend this dealership to other people!! More

This service department is great ! I appreciate Marc the service manager , He is honest and makes sure the customer is satisfied with the work performed and doesn’t sell you service you do not need service manager , He is honest and makes sure the customer is satisfied with the work performed and doesn’t sell you service you do not need More

Service was great service representative was highly professional asked me all the right questions advised me how long it would take and kept me posted. professional asked me all the right questions advised me how long it would take and kept me posted. More

CDJR (Columbia Chrysler Dodge) is the absolute worst dealership in middle Tennessee, They lie, They steal from customers, And they don't fix your car correctly and try to blame it on you. I have a vehic dealership in middle Tennessee, They lie, They steal from customers, And they don't fix your car correctly and try to blame it on you. I have a vehicle that has a lifetime warranty so it has to go see them and every single time I show up at that dealership they try to treat me like I am a nobody and don't know anything about my vehicle.. I have tried several times to get someone who is in charge to contact me but they keep having people that don't matter call me, so I will be taking the news stations up there with me !! I will expose the entire dealership!! Lieing crooks should be the name...and after I made this review they told me in a recorded voicemail they wouldn't replace what they stole UNLESS I took the review down,..,well, I'm not!! I will continue to post bad reviews daily on as many sites and BBB until they make it right!! I am taking this all the way to Chrysler Corporate.. More