Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Columbia Chrysler Dodge Jeep Ram Fiat
Columbia, TN
347 Reviews
We are proud to offer an amazing selection, incredible savings and low prices. We're located at 106 S. James Campbell Blvd, Highway 31 & S. James Campbell Blvd.
Our goal is to deliver excellent customer satisfaction to every customer. And we know that customers rank options and selection as important factors in customer satisfaction. That's why Columbia Chrysler Dodge Jeep Ram is committed to affordable, competitive pricing and regularly offer specials on all new and used Chrysler Jeep Dodge and Ram inventory and many makes and models.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 347 reviews
April 06, 2024
March 5, 2024 bought a new (loaner) vehicle from Columbia Chrysler Dodge Jeep Ram Fiat Sales guy was @Jose Uriel Flores Morales. We asked if anything was wrong with the truck he told us NO!! Oh yes there i Chrysler Dodge Jeep Ram Fiat Sales guy was @Jose Uriel Flores Morales. We asked if anything was wrong with the truck he told us NO!! Oh yes there is the Bumper & hood have bare spots all over. It was raining that day (should have never bought from this dodge dealer anyway because they have got us in the past) Fast forward 2 days March 7 had Perma Plate Ceramic put on we noticed then that the bumper & hood was missing good bits of paint. Took back for Jose to take pictures & tell us someone would call, waited a week nothing. Went back & spoke with @Bryan Popp the Sales Manager who told us he would see if the body guy could fix it If not they would send to BODY SHOP.. Waited week & a half & nothing from Bryan. Go back AGAIN someone else takes pictures & tells us that Bryan Popp is No longer there He had been FIRED. So I decided I need to go to General Manager, called was on hold 30 minutes was told then he must be in a meeting so once again head out to Columbia Chrysler Dodge to speak to Eric Collier. WELL IT'S THURSDAY & HE & Germaine Williams are BOTH OFF so we would need to come back today. I took it up there at 9 am & waited for a sales guy to come out & tell me that the guy that was fixing it would be there at 2pm. I get there at 2pm to be told they hadn't seen him but they would get me a loaner. WOW I HAD TO SIGN PAPERS THAT I AGREED TO NOT SMOKE IN THE VEHICLE & IF I DAMAGED THE BODY YES THE BODY OF THE CAR IF MY INSURANCE DIDN'T PAY FOR IT I AGREED TO PAY FOR IT.. I DROVE THE CAR AROUND THE BUILDING AS I AM THINKING YOU SOLD ME A VEHICLE IN THE RAIN THAT THE PAINT IS GONE GONE & YOU WANT ME TO PAY TO FIX YOUR CAR IF SOMETHING HAPPENS. I TOOK IT BACK & WAITED MAYBE 30 MINUTES FOR THE TRUCK..YES I WAS TO FIX THEIR CAR BUT THEY COULD SELL ME ONE DAMAGED.. I STEPPED INSIDE TO ASK GERMAINE WILLIAMS TO COME LOOK AT THE TRUCK.. THIS IS WHAT HE SAID GERMAINE DID YOU KNOW IT WAS A LOANER? ME, YES GERMAINE THEN YOU SHOULD HAVE KNOWN.. ME SO ANOTHER WORDS WE BOUGHT IT WE ARE STUCK WITH IT & YA'LL HAVE F--KED US TWICE NOW... HERE IS WHAT I WANT EVERYONE TO KNOW: COLUMBIA CHRYSLER DODGE JEEP RAM FIAT ONLY WANTS YOU TO MAKE A PURCHASE AFTER THAT YOU'RE GARBAGE!! JOSE IS A LIAR!! YES I SAID IT.. ALL THIS TIME HE HASN'T SPOKE TO US UNTIL TODAY WHEN HE SAID MRS. BEE I DIDNT WANT TO HEAR MY NAME COME OUT HIS MOUTH.. WE HAVE A BRAND NEW ACCORDING TO OUR PAPERWORK & PRICE BUT TO LOOK AT THE TRUCK NO ITS NOT ITS USED VERY VERY USED!!!!! I WILL NEVER OWN ANOTHER xxxx CHRYSLER DODGE JEEP AS SOON AS I CAN GET RID OF THIS ONE!!! DO NOT BUY FROM COLUMBIA CHRYSLER DODGE JEEP FIAT!!! IT'S BEEN A MONTH NOW & NOTHING HAS BEEN DONE TO MAKE BUYING THIS NEW VEHICLE ENJOYABLE.. REALLY SHOULDN'T HAVE BOUGHT ON MARCH 5, ANYWAYS THAT WAS MY SONS BIRTHDAY HE WOULD HAVE BEEN 31.. More
by Tinam5611
Employees Worked With
Germaine Williams, , Jose Morales
January 07, 2024
Dodge I want to give you a chance to make things right I bought a car last summer a 2013 Challenger RT I was told there was a couple things wrong with the car and they would talk to the owner and offer some bought a car last summer a 2013 Challenger RT I was told there was a couple things wrong with the car and they would talk to the owner and offer something to help me get it fixed free or cheap considering I'm spending quite a lot of money on 150,000 mi vehicle turns out I get home the batteries completely bad had to take it out charge it at advance overnight to find this out talk to the salesman the next day he says the owner is not around I get this for the next few days until I finally replaced the battery myself and was told the suspension was fine and the rattling in the back was stuff in with the spare tire is now I knew that was probably false turns out the whole suspension went to xxxx if there's anything you can do to make this right please respond and I will contact you and we can make this right otherwise I guess there's no integrity much anywhere any more the reason I'm bringing this up is because I just got a call from Dodge asking if there's anything they can do when I was there for 2 weeks straight and they did nothing so I left it alone and it bugs me more and more everyday xxxxx in your court More
by jakenov1977
Employees Worked With
Wendy Stacy
December 29, 2023
Parts and Service Department. Complaint Express lane Oil and filter change. I got to your service department at 6:45 am on 12/29/2023. In the express lane to get an oil and Complaint Express lane Oil and filter change. I got to your service department at 6:45 am on 12/29/2023. In the express lane to get an oil and filter change. Was asked if I have an appt. Was told no. Then was told I would have be work to get an oil and filter changed since I had no appt. I was told by a black service technician, that this had changed a month ago. Nowhere on your website for the express lane does it indicate by appointments only Nor do you have a sign at the building appts only. This is a very poor way to do business. I'm appalled and disgusted at the service at this location, I wasted my time, gas, and energy to find this out. More
by mharmon
Employees Worked With
Not listed
December 27, 2023
Rodney Bailey is the worst person in the world to be a service manager. Yells at customers for the incompetence of his own employees and tries to make you pay for services that they did not provide. This service manager. Yells at customers for the incompetence of his own employees and tries to make you pay for services that they did not provide. This location honestly should be shut down and new staff hired. Rodney Bailey Actually had the audacity to yell at me, the paying customer who was lied to by his employees about services completed and the time frame of how long the work would take. DO NOT GO TO THIS LOCATION!!! More
by James
Employees Worked With
Rodney Bailey
September 09, 2023
wish i could leave negative stars. ...found truck online...i live almost an hour from dealership so i emailed offer for truck...offer accepted...drive to dealership..test drove and agre ...found truck online...i live almost an hour from dealership so i emailed offer for truck...offer accepted...drive to dealership..test drove and agreed to buy truck...time to sign paperwork and salesman says he can't sell me truck for agreed price and tried to jack me for another $3800.00...classic bait and switch scam...Stay away from these scammers!!! More
by james
Employees Worked With
Jose Morales
July 07, 2023
Bradley Denton his always provided top customer service. I not only purchased a car from him but I have referred people to him and they were extremely happy with the service he provided. I not only purchased a car from him but I have referred people to him and they were extremely happy with the service he provided. More
by Renee
Employees Worked With
Bradley Denton
June 18, 2023
By far the worst dealership experience I’ve ever had… Silvio Carvajal was professional, not pushy, a great salesman. However, the finance department was the very opposite. Extremely pushy, shady, had… Silvio Carvajal was professional, not pushy, a great salesman. However, the finance department was the very opposite. Extremely pushy, shady, and generally what I have come to expect from car dealerships. Shane, who we never saw, and Ryan Lesko, with his ethical standards nameplate, were anything but ethical. We were charged for a PermaPlate “accessory” that we had declined. Long story, but many hours and many details later, our options were… 1. Take a check for the PermaPlate charge (minus interest of course) 2. Leave the charge on but take a lower interest rate I learned several things shopping here. First of all, I definitely will not go back, ever. I would not recommend this place to anyone else either. Secondly, I will never finance through a dealership again! If you plan to finance here, I strongly recommend talking to a bank first. You’ll be surprised at the interest rate difference. I’ve never left a dealership feeling like I got a really great deal. I left this one feeling like I’d been repeatedly lied to and ultimately ripped off. More
by leilapearcy
Employees Worked With
Ryan Lesko
