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Columbia Chrysler Dodge Jeep Ram Fiat

Columbia, TN

2.8
345 Reviews
We are proud to offer an amazing selection, incredible savings and low prices. We're located at 106 S. James Campbell Blvd, Highway 31 & S. James Campbell Blvd. Our goal is to deliver excellent customer satisfaction to every customer. And we know that customers rank options and selection as important factors in customer satisfaction. That's why Columbia Chrysler Dodge Jeep Ram is committed to affordable, competitive pricing and regularly offer specials on all new and used Chrysler Jeep Dodge and Ram inventory and many makes and models.
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106 S James Campbell Blvd

Columbia, TN

38401

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Showing 345 reviews

August 07, 2019

Misinformation So I, like a lot of people went to the CDJRF in Columbia Tennessee looking at the Gladiators. I found one I liked and talked to a sales person from CD More

by Russell Crowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Will not answer
Aug 07, 2019 -

Columbia Chrysler Dodge Jeep Ram Fiat responded

Hello, I would like to extend my personal regrets regarding the vehicle you wanted to see and any interaction that has led to your negative impression. Our goal is to provide honest and respectful service and it is concerning that you felt otherwise. Please do not hesitate to reach out to me so that we can discuss your concerns. I look forward to hearing from you. Best, Breana Raine Burton Customer Relations Manager bburton@cdjrcolumbia.com

Aug 08, 2019 -

Russell Crowe responded

Thanks for at least responding to the review, I have never traded vehicles where I felt like the dealership didn't want my business. I am used to at least them trying to find a way to make a deal. I just bought a 2018 Jeep JL from UDCJR or Greenway in Florence and while the experience wasn't pleasant at least they tried to make us feel like they were trying. I think what really surprised me was most places will do whatever they can to make the sell and the people we dealt with just dismissed us without even trying. It was almost like take it or leave it I really don't care, I have other things to do.

Aug 22, 2019 -

Columbia Chrysler Dodge Jeep Ram Fiat responded

Good Afternoon, We do want to thank you for your honest review and let you know that we take them seriously. I tried to pull your name up in our system to find the saleswoman who was working with you. I could not find that name in our system at all, and I understand if you were to use a different name for internet purposes. If you would like me to look further into it, you can contact me by calling the store's number listed below, or by email. I do again want to apologize for the way you were treated and for a sales member not making you feel valued. Best, Breana Raine Burton Customer Relations Manager Columbia Chrysler Dodge Jeep Ram Fiat 931-380-0800 bburton@cdjrcolumbia.com

August 04, 2019

Go to Nashville Worst experience at a dealership ever!! I advise everyone to CAREFULLY READ every sheet of paper they have you sign at this dealership, I failed to do More

by Brad Lynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Block, Brandon Snitzer
Aug 05, 2019 -

Columbia Chrysler Dodge Jeep Ram Fiat responded

Brad, I would like to extend my personal regrets regarding your overall disappointment with your recent experience with us. We assure you that it is never our intention to deceive our guests in any way. Our goal is to always provide honest and fair service to everyone and it is concerning that you felt otherwise. Please do not hesitate to reach out to me so that we can address this situation. I look forward to hearing from you. Best, Breana Raine Burton Customer Relations Manager bburton@cdjrcolumbia.com

July 29, 2019

Awesome experience, could not have been better ! Third time is definitely a charm, at least it was for me! My 1st visit with Matthew Snow @ CDJR was educational regarding my specific needs and desir More

by ChrystalRena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Snow, Brandon Snitzer
Jul 29, 2019 -

Columbia Chrysler Dodge Jeep Ram Fiat responded

We love knowing that you were pleased with your experience at our dealership! Thank you for the kind review. Congratulations on your new ride! We know that you're going to love it.

July 27, 2019

Brandon understands! I have made a new friend! I have dealt with so many dealers in the past, but I’d have to say Brandon is probably the most relatable, honest and straight to the point sales man More

by LanReeZy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brea, Brandon Snitzer
Jul 28, 2019 -

Columbia Chrysler Dodge Jeep Ram Fiat responded

We are so glad to learn of your great experience working with Brandon and Brea on your purchase. We'd like to wish you congratulations and we hope you enjoy driving your new Jeep! Please let us know if we can do anything else for you. We are always happy to help.

June 27, 2019

Ram 1500 Laramie Very helpful staff, responded to my technical questions quickly, had truck cleaned and ready for test drive when I arrive, set me up with service to a More

by Mr Parks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Harold
Jun 27, 2019 -

Columbia Chrysler Dodge Jeep Ram Fiat responded

Thank you for the positive review and rating! We are happy to know that our staff was helpful, knowledgeable and attentive to your questions during your sales visit. We hope that you will continue to visit us in the future!

June 10, 2019

Good Sales Experience - Finance Discrepancy I wanted to share my experience with my recent purchase of a 2019 Ram 1500 (this includes both positive and negative points). The sales experience More

by Ford150Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Howard, Denise Daly
Jun 24, 2019 -

Columbia Chrysler Dodge Jeep Ram Fiat responded

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April 25, 2019

The best! This is the second vehicle I’ve purchased from CDJR of Columbia. Brandon S. was extremely friendly and a joy to work with. He got me the exact car I w More

by tbachman101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Snitzer
Apr 26, 2019 -

Columbia Chrysler Dodge Jeep Ram Fiat responded

Hi- Sounds like you had a quality experience from start to finish, which makes us very happy. Thank you for taking the time to write a review and for mentioning Brandon! We're ecstatic to learn Brandon provided you and your family with a high level of customer service throughout the process. Congratulations on your brand new Dodge Journey! We truly appreciate your positive feedback and loyalty. Come back anytime!

April 25, 2019

HAPPY Brandon is absolutely fabulous! He worked SO hard trying to make me happy and got me into my DREAM vehicle! Thank you so much Brandon! More

by Jeepnurse94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Snitzer
Apr 26, 2019 -

Columbia Chrysler Dodge Jeep Ram Fiat responded

Thank you for taking the time to write an outstanding review. We are thrilled to hear Brandon was fabulous and went above and beyond to get you into your Dream car! We hope you continue to love your brand new dream ride and we are looking forward to taking care of all your auto needs in the future.

April 20, 2019

Stay away, Looking for a vehicle online, contacted the dealer and worked with Dawson (crook). Say they require a $500 good faith estimate to start paperwork proc More

by Cars2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dawson
Apr 20, 2019 -

Columbia Chrysler Dodge Jeep Ram Fiat responded

Hello, I regret to learn about any miscommunication that occurred regarding this payment. We assure you that we take your feedback seriously and would appreciate the chance to discuss this further. Please feel free to reach out to me directly so that we can address your concerns. Thank you. Best, Brittany Sloan 931-380-0800 Bsloan@cdjrcolumbia.com

April 03, 2019

Friendly dealership Corey and Matthew were great and patient. If it was t for them the deal would have never happened. They never gave up even after we left. Both are ha More

by Gabriel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman in finance and who did the paperwork was great as well. Explained details pretty well., Matthew Snow
Apr 04, 2019 -

Columbia Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review, Gabriel! We hope to see you again!

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