Columbia Chrysler Dodge Jeep Ram Fiat

Bait and switch routine Vehicle was advertised on internet for 33 K sat down it became 40 K same stock number as advertised. Even Showed them the advertised internet price. Vehicle was advertised on internet for 33 K sat down it became 40 K same stock number as advertised. Even Showed them the advertised internet price. More

We recently purchased a 2017 Jeep Renegade. Our salesperson, Amber, was nice and did a great job. The financial manager, Peter Block, talked to us for over an hour trying to convince is to purchase salesperson, Amber, was nice and did a great job. The financial manager, Peter Block, talked to us for over an hour trying to convince is to purchase gap insurance and an extended warranty. When he realized we weren’t buying them, his attitude changed and he flippantly started shoving papers at me to sign. He did not explain the perma plate warranty for paint that he added to our bill. Although we never asked for this $199 additional warranty and we told him we didn’t want any warranties, the service department supposedly applied this to the car while we were filling out paperwork. We were so tired from the exhausting sales pitch and it was late so we were ready to leave as soon as possible. My advice is take the time to read and question everything. As we were leaving town, the gas light came on and we were almost out of gas. This was NOT the positive experience we hoped it would be and I would NOT recommend purchasing a vehicle at this dealership. More

We are more than pleased with our experience with Columbia Jeep Dodge RAM for the purchase of our ram 1500 ecodiesel. We will definitely send anyone we know to Columbia to see Brandon. He made the pr Columbia Jeep Dodge RAM for the purchase of our ram 1500 ecodiesel. We will definitely send anyone we know to Columbia to see Brandon. He made the process exceptionally smooth and efficient. We greatly appreciate being allowed to visit and sign paperwork separately due to crazy work schedules. Thank you all for knowing how to treat a customer. The Franklin dealership could take some lessons! More

Excellent Service Rendered by Justin Lee Honestly, I already submitted my review with your company and gave you 5 stars rating but I can't find the name of Justin Lee. I just clicked Dustin, Honestly, I already submitted my review with your company and gave you 5 stars rating but I can't find the name of Justin Lee. I just clicked Dustin, then I felt that's not right, Justin Lee should be the one to be recognized and be appreciated because he exceeded more than we expected. He gave the quality service and products every client needs and looking for. As we promise to him that we will spread the good words about the company and of course recommend more clients to Justin Lee. Justin is one of the BEST ASSETS in your company and he deserves to be the employee of the year!!! THANKS A MILLION! JUSTIN LEE. Teresa Gonzales, Ace Espiritu and Dennise Acesa Espiritu. More

Avoid these guys I had the same experience as a previous poster with regards to the 2018 Jeep Cherokee Latitude plus. They had me drive another vehicle a 2020 Jeep Ch I had the same experience as a previous poster with regards to the 2018 Jeep Cherokee Latitude plus. They had me drive another vehicle a 2020 Jeep Cherokee Latitude plus telling me they were the same and that 2018 was on another lot but they could get it if I decided to buy. This is very shady I don't think they have the vehicle and they are using it as a bait and switch. I don't know for sure just my opinion but after reading the other post I feel it is the case. Well my experience only went down from there, as I recently experienced identity theft and asked the salesperson Angela (do not believe a word she says as she will say anything to get the deal just ask for another salesperson) if they could do the deal with only 1 credit report as it was all I could get opened as I had a credit freeze. She went and asked her manager and came back and said they would try. So I sat around waiting for an answer finally after a couple of hours I had to leave, she said she would call me when she knew something. The next day I called her in rhe afternoon and she said they needed to get more credit reports so I spent the next 2 hours getting another freeze removed. I called Angela and left a message that I had been able to get them access to another credit report and to call me when she got back as she had gone to lunch. Three hours later no call from Angela so I called she answered, I asked if she had received my message she said she had and had told her manager to run the report but she had been busy but said she would talk to her manager and would get back to me within 15 minutes. I said that was acceptable and waited for her call. The next day at 6 pm (this is today) still no call from Angela so I called the dealership this time asking to speak with a manager. The manager came on the line and I explained who I was and he said he was familiar with my deal and that they needed all 3 credit reports. I asked him why they hadn't informed me of this update and why no one could be bother to give me an update. He began making excuses and I didn't want to waste anymore time with their lies so I ended the call Go to this dealership- at your own risk...please drive the extra distance to go somewhere else More

Ripped my heart out The sales mngr. Shane wouldn’t give me his business card or tell me his last name. The owner wouldn’t call or email me back. Angela lied about how s The sales mngr. Shane wouldn’t give me his business card or tell me his last name. The owner wouldn’t call or email me back. Angela lied about how she treated me. BECAUSE THEY RIPPED ME AND MY HUSBAND OFF. I WILL NEVER FORGET HOW AWEFUL THIS EXPERIENCE WAS. I painfully suffer almost a month later. More

Easy, professional Talk to Angela on line about a 2019 dodge ram 1500. Then the day I was supposed to meet her i found another truck on line. Emailed her let her know sh Talk to Angela on line about a 2019 dodge ram 1500. Then the day I was supposed to meet her i found another truck on line. Emailed her let her know she had the new truck up front when I got there which was about an hour. Talk with her and took a test drive. Talk to I want say Russell and had a easy back and fourth about price to make everyone happy. Best thing was I drove there by myself and they were kind of enough to drive my car the 50 miles back to my house. So I could take my new truck and go to work. Very easy never pushed and really made it a very nice experience. The only negative is it took forever to detail and fill it up. More

Great Customer Service This place goes above and beyond for their customers. We just bought our 4th vehicle there and the sales people and Brie are great. They know how to t This place goes above and beyond for their customers. We just bought our 4th vehicle there and the sales people and Brie are great. They know how to treat their customers. I highly recommend this dealership More

What a nightmare! Purchased RAM 1500 on 8/28/19: I originally heard about the dealership from a friend who’s son works there. I reached out to him about a truck I saw Purchased RAM 1500 on 8/28/19: I originally heard about the dealership from a friend who’s son works there. I reached out to him about a truck I saw on their website. My first contact with him was on his day off, but was still quick to help me, at first. He asked if he could get back with me the next day, which I was fine with. The next day I didn’t hear back from him so I asked him if he heard anything yet. He said, “not yet, I’ll find out for you tomorrow”. The next day I still didn’t hear back from him so I asked again. No response. Since he wasn’t responding in a timely manner, I reached out about the truck through the website. I didn’t want the truck to sell before I got a chance to look at it. Afterwards, I sent the original guy a message saying I reached out through the website since he wasn’t responding in a timely manner, but thanks for the help anyways. Same day as website inquiry, another sales guy called me, where we were able to negotiate the price of the truck over the phone. We agreed on price so I drove down with my kids to test drive and hopefully purchase the truck. I was greeted by someone as I pulled in, who went to grab the sales associate I’d been working with. After being pushed off to another sales guy for the first 30 mins, my sales guy shows for trade in negotiations. I knew the value of my trade because I had it appraised at 3 different dealerships. I also knew you don’t always get what you want out of your trade so there might be some haggling. They started with an offer of $3000 below trade in value. I about lost my mind, but remained calm and said no. They came back at $2500 less than trade in, then $2000. I finally said, let’s stop all the back and forth and make a deal at $1000 less, or I’m going to have to walk away. He asked his manager, then brought my keys back to leave. I was stunned they didn’t want to close the deal. My guess is they wanted to make up for the small gain on the truck by ripping me off on my trade. The back and forth was excruciating, not because I can’t or don’t feel comfortable negotiating, but because the sales guy was so rude and high pressure it was ridiculous. The next morning, I sent the sales guy a message saying I really wanted the truck and please accept the offer, he said “no deal”. That afternoon he messaged me saying they would do it. I guess they had a slow day? I told him we had a deal and I’d be over right after work to sign the paperwork. I sent my DL and insurance card to him so he could have the paperwork ready when I got there because I would have my kids. When I was 20 minutes away, my fuel light turned on so I stopped and filled up on gas. I sent a picture of the gas receipt to my sales guy with a note that said “I filled up the trade, please fill up the truck”. It was $46. I get to the dealership and everyone is excited, including my kids. I signed some preliminary paperwork and took the kids to play with their toys. I waited at least 45 minutes before getting called back to do the paperwork (even after being proactive about it). I finally get called back for paperwork, where they added a $598 doc fee that I was never told about; however, I knew that most dealerships charge such a fee, so I quickly got over it. I signed the paperwork and was feeling really good and excited, even after feeling tortured up to this point. I mean, I just purchased the truck on my dreams, who wouldn’t be excited? I get the kids situated in their car seats and get in too. When I started the truck I looked at the fuel gauge and it had less than 3/4 of a tank of gas. I asked the kids to hang tight for a minute, and went to speak to the sales guy. I pulled him to the side to not make a scene and confronted him about it. He said “why’d you fill up your trade in?” Hmmm, because that’s good etiquette and good business. “Well they said they aren’t doing it, you shouldn’t have filled it up”. Are you kidding me? So my last interaction with him was walking away in anger. If you want to have a positive car buying experience, I do not recommend going here. It’s a nightmare. More

They lied through deal to get me to make purchase! Everything about this deal was a lie, the price of the car, what was wrong with it, they would fix it. Didn’t Worst experience Everything about this deal was a lie, the price of the car, what was wrong with it, they would fix it. Didn’t Worst experience More