Columbia Chrysler Dodge Jeep Ram Fiat

I purchased a used vehicle on May 2nd, 2024 and while the salesman was "somewhat" interactive via text throughout my initial interest, it quickly died off once I purchased the vehicle and requested that the salesman was "somewhat" interactive via text throughout my initial interest, it quickly died off once I purchased the vehicle and requested that the manager call me. I had reached out to the dealership on the morning of the 2nd to inquire about a vehicle and throughout the day, the salesman was able to answer some, not all questions I had. Enough to where I decided to move forward with the purchase. The salesman asked that i complete an online finance application to expedite the process as it was a 50-mile drive for me and i would not be at the dealership until after 5pm. I had completed the application and was informed that we would be good to go and he would see me shortly. Once i got to the dealership, I took the vehicle for a test drive and decided that i was interested. From this point forward i waited approx. 2.5 hours for them to "appraise" my trade in and COMPLETE the finance application, even though i had completed it earlier to expedite the process. While this was merely an annoyance, the next day is when the frustration came into play. Leaving the dealership at approx. 830pm to drive over an hour home, i was thrilled but noticed that the rear end wouldn't hold traction when accelerating. It was the next morning during a rainstorm that it appeared to be worse and that's when i noticed that the rear tires had little to no tread on them and immediately texted the salesperson to address my safety concerns. The salesperson responded the following day to let me know that he would speak with his manager. Over the next 3 days, it was crickets, even with my continuous text (to include pictures) until i was told that there was "nothing they could do and if i would like, the manager would reach out to me". Well here i am, roughly 2 weeks later, still sliding on wet pavement, having texted the salesman multiple times and no response. While i am in love with the truck, I am highly disappointed with the customer service and urgency of the staff and CDJR Columbia and would caution anyone thinking about doing business with this dealership. Once they have your signature, its crickets. More

March 5, 2024 bought a new (loaner) vehicle from Columbia Chrysler Dodge Jeep Ram Fiat Sales guy was @Jose Uriel Flores Morales. We asked if anything was wrong with the truck he told us NO!! Oh yes there i Chrysler Dodge Jeep Ram Fiat Sales guy was @Jose Uriel Flores Morales. We asked if anything was wrong with the truck he told us NO!! Oh yes there is the Bumper & hood have bare spots all over. It was raining that day (should have never bought from this dodge dealer anyway because they have got us in the past) Fast forward 2 days March 7 had Perma Plate Ceramic put on we noticed then that the bumper & hood was missing good bits of paint. Took back for Jose to take pictures & tell us someone would call, waited a week nothing. Went back & spoke with @Bryan Popp the Sales Manager who told us he would see if the body guy could fix it If not they would send to BODY SHOP.. Waited week & a half & nothing from Bryan. Go back AGAIN someone else takes pictures & tells us that Bryan Popp is No longer there He had been FIRED. So I decided I need to go to General Manager, called was on hold 30 minutes was told then he must be in a meeting so once again head out to Columbia Chrysler Dodge to speak to Eric Collier. WELL IT'S THURSDAY & HE & Germaine Williams are BOTH OFF so we would need to come back today. I took it up there at 9 am & waited for a sales guy to come out & tell me that the guy that was fixing it would be there at 2pm. I get there at 2pm to be told they hadn't seen him but they would get me a loaner. WOW I HAD TO SIGN PAPERS THAT I AGREED TO NOT SMOKE IN THE VEHICLE & IF I DAMAGED THE BODY YES THE BODY OF THE CAR IF MY INSURANCE DIDN'T PAY FOR IT I AGREED TO PAY FOR IT.. I DROVE THE CAR AROUND THE BUILDING AS I AM THINKING YOU SOLD ME A VEHICLE IN THE RAIN THAT THE PAINT IS GONE GONE & YOU WANT ME TO PAY TO FIX YOUR CAR IF SOMETHING HAPPENS. I TOOK IT BACK & WAITED MAYBE 30 MINUTES FOR THE TRUCK..YES I WAS TO FIX THEIR CAR BUT THEY COULD SELL ME ONE DAMAGED.. I STEPPED INSIDE TO ASK GERMAINE WILLIAMS TO COME LOOK AT THE TRUCK.. THIS IS WHAT HE SAID GERMAINE DID YOU KNOW IT WAS A LOANER? ME, YES GERMAINE THEN YOU SHOULD HAVE KNOWN.. ME SO ANOTHER WORDS WE BOUGHT IT WE ARE STUCK WITH IT & YA'LL HAVE F--KED US TWICE NOW... HERE IS WHAT I WANT EVERYONE TO KNOW: COLUMBIA CHRYSLER DODGE JEEP RAM FIAT ONLY WANTS YOU TO MAKE A PURCHASE AFTER THAT YOU'RE GARBAGE!! JOSE IS A LIAR!! YES I SAID IT.. ALL THIS TIME HE HASN'T SPOKE TO US UNTIL TODAY WHEN HE SAID MRS. BEE I DIDNT WANT TO HEAR MY NAME COME OUT HIS MOUTH.. WE HAVE A BRAND NEW ACCORDING TO OUR PAPERWORK & PRICE BUT TO LOOK AT THE TRUCK NO ITS NOT ITS USED VERY VERY USED!!!!! I WILL NEVER OWN ANOTHER xxxx CHRYSLER DODGE JEEP AS SOON AS I CAN GET RID OF THIS ONE!!! DO NOT BUY FROM COLUMBIA CHRYSLER DODGE JEEP FIAT!!! IT'S BEEN A MONTH NOW & NOTHING HAS BEEN DONE TO MAKE BUYING THIS NEW VEHICLE ENJOYABLE.. REALLY SHOULDN'T HAVE BOUGHT ON MARCH 5, ANYWAYS THAT WAS MY SONS BIRTHDAY HE WOULD HAVE BEEN 31.. More

Dodge I want to give you a chance to make things right I bought a car last summer a 2013 Challenger RT I was told there was a couple things wrong with the car and they would talk to the owner and offer some bought a car last summer a 2013 Challenger RT I was told there was a couple things wrong with the car and they would talk to the owner and offer something to help me get it fixed free or cheap considering I'm spending quite a lot of money on 150,000 mi vehicle turns out I get home the batteries completely bad had to take it out charge it at advance overnight to find this out talk to the salesman the next day he says the owner is not around I get this for the next few days until I finally replaced the battery myself and was told the suspension was fine and the rattling in the back was stuff in with the spare tire is now I knew that was probably false turns out the whole suspension went to xxxx if there's anything you can do to make this right please respond and I will contact you and we can make this right otherwise I guess there's no integrity much anywhere any more the reason I'm bringing this up is because I just got a call from Dodge asking if there's anything they can do when I was there for 2 weeks straight and they did nothing so I left it alone and it bugs me more and more everyday xxxxx in your court More