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Columbia Acura Inc - Service Center

Cincinnati, OH

4.6
1,356 Reviews

1,356 Reviews of Columbia Acura Inc - Service Center

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November 14, 2024

Danielle and the others whose names I didn't get were helpful and patient. My issue is not resolved but taking next steps. More

by VIKIVIDAS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

Worst service department that I have ever been to. It took 30 minutes for them to bring me my car after it was finished. They never answer the phone. Everything I go there it's a nightmare More

by TINA.THOMAS016
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason
November 14, 2024

Polite, fixed what was needed Supplied a loaner due to recall Communication on timing was great More

by coffindaffertw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

Everyone was very helpful and easy to deal with. Kept me informed of what was going on with my car. More

by BECKYSPECHT05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack in service, the entire service dependent
November 14, 2024

I was able to just top in and get an oil change and tire rotation at my convenience. They got me in and out with a car wash in an hour. More

by alcornbaskets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2024

It was easy to make the appointment and the maintenance was finished on time. I always appreciate the car being washed. More

by jbeck4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Great team and work! Thanks for taking care of me while I was there, appreciate it. More

by byoung5035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamey
November 13, 2024

AWSOME service! ! The people new what I wanted and added a wash I didn’t ask for More

by B.WILLIAMSON14
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

The two new service advisors are wonderful to work with, they understand what you want and how to make you happy More

by Joe.koester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service advisor
November 12, 2024

The Genesis service department is always top notch. Communication is very important to me and they are on top of it. Well done! More

by SCOTT.VAPORHAUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department via text and phone
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