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Columbia Acura Inc - Service Center

Cincinnati, OH

4.6
1,363 Reviews

1,363 Reviews of Columbia Acura Inc - Service Center

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June 04, 2024

Jamie was great to work with and my service was completeld in the time promised. More

by 9afritsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
June 04, 2024

The service department is quick and efficient, but labor is very expensive. Easy to wait More

by cyund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
June 03, 2024

Great experience as always. Our service assistant, Jamie, is the most helpful and knowledgeable person for our vehicles. More

by GLORYWRIGHT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
June 03, 2024

Pleasant and professional staff. I was charged an exorbitant amount to tighten the connection on a new battery that we installed which was disappointing. Over-charging is the pri More

by alison.hollins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not recall
June 02, 2024

Everyone is so eager to help with questions. They are all polite, professional and prompt. The dealership is clean, with a nice waiting area. More

by KUNKEJK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob, Jamie, Trevor, Brian.
June 02, 2024

Jamie my service advisor was professional and courteous in every aspect of my visit to Columbia Acura. Vehicle was ready on time and there were no surprise issues as we went through the repair process. More

by MSCREDS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie-Service Advisor
June 01, 2024

Very respectful of their customers. Do a good job on repairs. Alex the service manager is great. More

by ahmulk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
June 01, 2024

Customer service is very good and waiting area is very clean everything be happy Thank you More

by hkh580
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Good job
June 01, 2024

Super friendly and knowledgeable. Always welcoming and eager to help. I always have a great experience at Columbia Acura! More

by megadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024

Great customer service! Drove off the lot in my new Acura within 30 minutes. Our salesperson for the past 12years has been Greg Schaffer and he is the BEST! More

by BRAUNDEBKAY
Recommend Dealer
Yes
Employees Worked With
Greg Schaffer
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