Columbia Acura Inc - Service Center

Working with the service staff at Cincinnati’s Columbia Acura dealership has been a delightful 20 year experience. Always first rate, (helpful/kind/patient/knowleable & proactive) and willing to help, no m Acura dealership has been a delightful 20 year experience. Always first rate, (helpful/kind/patient/knowleable & proactive) and willing to help, no matter the concern. Thank you for always getting it right! More

Very good overall experience with routine maintenance visit. Staff was professional and explained the service performed as well as what will be required in the future. visit. Staff was professional and explained the service performed as well as what will be required in the future. More

I’m recommending this service center based on previous experiences, my experience yesterday was disappointing. I was quoted a wait time of 45 - 60 minutes and it was over 90 minutes, just for an oil chang experiences, my experience yesterday was disappointing. I was quoted a wait time of 45 - 60 minutes and it was over 90 minutes, just for an oil change. My car was washed, but still dirty in some areas especially the windshield and was NOT vacuumed. The gentleman that checked me in was very polite and kind while the gentleman that walked me to my car told me that they would vacuum my car twice next time since they didn’t do it this time, which I had to point out. He did offer to vacuum it quickly but after being there for so long I was done being inconvenienced. More

I made the appointment, I filled out my contact info and left it in the night drop. My husband received a text while I was at work and he ok’d work by clicking a few check boxes thinking the timing belt was left it in the night drop. My husband received a text while I was at work and he ok’d work by clicking a few check boxes thinking the timing belt was the reason I took my car in. We called as soon as I learned of the misunderstanding within 3-4 hours and was told sorry you owe $4000.00 . Took a car in for a recall and left with high end cabin filters and a new belt. No mercy except Bob said my husband had no common sense and dropped the bill to 2650 to shut me up. More

Columbia Acura and Jamey Moore and staff have been outstanding in all their service work and very professional. Treat us a valued customers and appreciate honesty and and integrity. outstanding in all their service work and very professional. Treat us a valued customers and appreciate honesty and and integrity. More

Taking the car for service was uneventful, and everything was handled on a timely fashion. Excelent service! was handled on a timely fashion. Excelent service! More

I love everyone in the Acura service department! ! All the gentlemen are helpful and fast and the sweet lady who checks me out is delightful!! What a fabulous crew you have there!!Karen Arnold ! All the gentlemen are helpful and fast and the sweet lady who checks me out is delightful!! What a fabulous crew you have there!!Karen Arnold More

Zach was amazing! He explained all repairs well and got me a loaner when my car needed to stay overnight for extra repairs! He explained all repairs well and got me a loaner when my car needed to stay overnight for extra repairs! More

I love my RDX that I got there. I have never had any negative issues with service. They're polite and timely and a car wash at the end is SUPER! I have never had any negative issues with service. They're polite and timely and a car wash at the end is SUPER! More

Beyond friendly and excellent service. Make you aware of any situations with your car and do not keep you waiting. Highly recommend. Make you aware of any situations with your car and do not keep you waiting. Highly recommend. More