Columbia Acura Inc - Service Center

Sales and service department We have a TSX Sportwagen and a TLX. The sales department was upfront, friendly, and accommodating. The service department has always been great. We have a TSX Sportwagen and a TLX. The sales department was upfront, friendly, and accommodating. The service department has always been great. The TSX Sportwagen has 100k and no one but Columbia has lifted the hood. Anytime I need something more than an oil change I always have a new Acura service loaner. They have also been able to accommodate me unscheduled items. I had a wheel bearing going bad and they let me drop it off and get a service loaner same day until they could get to it. Not everything you have to do with your car is always scheduled and they are always able to accommodate me. Highly recommend More

Doesn't return calls and doesn't care I recently moved to the area and got a recall notice from Acura. Called Columbia Acura to set up an appointment. Service did not have their own phon I recently moved to the area and got a recall notice from Acura. Called Columbia Acura to set up an appointment. Service did not have their own phone number or answering machine. The reception took my message. Several weeks go by, and no one called me back. Fast forward several weeks later, and I used the web form on their website to book an appointment. Two days later and still no call back. So, I called and spoke to the receptionist again, who said the service department was busy with customers. She offered to take my message or have me hold. I told her I would hold since the last time she took a message no one called me back. I told her taking messages doesn't apppear to be working. She said, "Okee-dokee!" and put me on hold. When I finally reached someone in the service department, I mentioned the calls and the web form and that no one was calling me back. It turned out they had me booked based on the web form I submitted. I stated that no one called or wrote me back to confirm. I received a similar blowoff of indifference. After pondering, I decided this experience wasn't a good sign. I used the chat feature on their website (since they don't have an after-hours answering machine), cancelled the appointment, and explained why. I received excuses, not apologies, from the person I was chatting with. I told her I'd go somewhere else. Did I get a follow-up call from the dealership as a result of the chat session? Nope! More

Best dealership on this planet. I have purchased and serviced more than a dozen vehicles with Columbia Acura from my first Legend in 1989 to more Legends and TL's and MDX's and the p I have purchased and serviced more than a dozen vehicles with Columbia Acura from my first Legend in 1989 to more Legends and TL's and MDX's and the precious NSX. I bought new and used cars her for me, my friends and my family for 25 years. I literally do think they are the best dealership on the planet and I really do think of everyone there as good friends. It seems they all have worked there the whole time too, now that Jayme is back. Greatest car on earth at the greatest dealership on earth, right here in Cincinnati. To the Joseph's, please recognize this team for an creating an amazing environment and culture for you, and for us. More

I brought my MDX for 12,000 mile service. The people at service counter were very unfriendly and arrogant. When I was trying to tell the service rep the few mminor problems I've encountered in the past se service counter were very unfriendly and arrogant. When I was trying to tell the service rep the few mminor problems I've encountered in the past several months, I was told that because it's just a manufactured car. During my last service (6000 mile service), I complained two quality issues and they did not fix them corrently. My overall experience with Columbia Acura is quite bad, and I lost confidence at Acura's brand quality and Columbia's service. More

The place is full of arrogant people. Except for a couple of people who pick the car from the garage, all others, especially the ones at the service counter who take note your problems, treat the customers a of people who pick the car from the garage, all others, especially the ones at the service counter who take note your problems, treat the customers as trash. I never recommend this place anybody. More

4/5/2004 Brought my 2001 Alero in for service, it has gone back a second time in three days because the same problem is happening again. The service man also dind't say there was a $35 for checking for gone back a second time in three days because the same problem is happening again. The service man also dind't say there was a $35 for checking for a noise in the front suspension. Excuse me?!?<br><br>-- update --<br><br>4/9/2004 Car is back at the same facility again for the same problems. Dropped it off on Wednesday night and they were 'too busy' to look at it on Thursday. They are just now looking at it on Friday. Bad, bad service. More