Columbia Acura Inc - Service Center

Worst Communication Ever! Was blatantly lied to with no apology! I used the valet service for an oil change. My car was picked up on Friday morning. Friday afternoon I was ask Was blatantly lied to with no apology! I used the valet service for an oil change. My car was picked up on Friday morning. Friday afternoon I was asked if I needed valet return service (yes!). Then was asked if they could return my car Monday (no!). I needed it for the weekend and my loaner vehicle was not comprable. Tyler said it was too late for Friday, but he’d reach out first thing in the morning. I waited ALL weekend for my car which never arrived. And worse, Tyler went silent and never responded to multiple texts. Finally, I get a call Monday from John to return my vehicle. He apologized about the incident, but the I NEVER heard from Tyler and I wasn’t able to take my planned weekend trip because of the inconsiderate and fraudulent promise that I’d get my car on Saturday! I’m disgusted by this service experience!! More

Service department is terrible! Been trying to schedule my 2023 GV70 in for 2 months for a regular service, recall and dash light. Major communication issues. They want to use text Been trying to schedule my 2023 GV70 in for 2 months for a regular service, recall and dash light. Major communication issues. They want to use text communication yet do not respond. Made a 40 minute trip to the dealership and was turned away. Phone calls not returned. Hope they do not treat all clients this way or they will not have any! More

I worked with Zachary Muse to let him know that I have never received a coupon/email discount from Columbia Acura since purchasing St Patrick's day 2022. I have told his to other employees and they just s never received a coupon/email discount from Columbia Acura since purchasing St Patrick's day 2022. I have told his to other employees and they just say, "I'll make sure you get them forthcoming". which they did not. Zach checked my information with his supervisor and for some reason my information was turned "off" so I would not receive discounts for services from them. I'm still receiving coupons in the mail from Jeff Wyler Acura, but Columbia will not honor. Thank you, Zachary for going the extra mile for me! Viki Dittrich More

I had a scheduled appointment on October 15th, at 8:30 am. I was unsure if I would be able to make it and tried to contact Hyundai service. Although I wasn't able to get a hold of someone, initially, I am. I was unsure if I would be able to make it and tried to contact Hyundai service. Although I wasn't able to get a hold of someone, initially, I was able to reach someone and let them know I was in route. Upon arrival, Jody stopped by my vehicle and was able to get me checked in. Edmund, the Service Advisor, helped me with getting my oil change and with a car wash. I waited for my vehicle and he stopped by to make me aware of another thing my Tucson would most likely need soon. I appreciated this, because he could have not informed me. I wish he had been able to write down the cost of the work I would need in the future. However, Columbia Hyundai was much busier than I had expected the day I stopped by. I cannot stress enough how much I appreciate service for how they have helped me. If it weren't for the extremely high prices, I would have more services performed/added accessories. More

Not customer service friendly and to be a dealer the cost is to high should be lower than other companies for service on their Hyundai models is to high should be lower than other companies for service on their Hyundai models More

Chuck is the best! Sometimes service takes longer than expected, busy Chuck is great with customer service! Sometimes service takes longer than expected, busy Chuck is great with customer service! More

You jerked me around with the scheduling, then never followed up once you finally took the car on the day you scheduled...say you're busy so we schedule almost a week out. then don't work on the car as followed up once you finally took the car on the day you scheduled...say you're busy so we schedule almost a week out. then don't work on the car as promised. Finally worked on it but never ordered the part i needed, which was discussed week earlier and therefore caused another delay. Worst part was the rear wiper we asked you to replace - you charged $22 for the part and another $36 for labor! That is completely outrageous for a simple task that takes about 2 minutes to complete. More

I already submitted this once. All is well. No complaints. Is that fifteen words yet? All is well. No complaints. Is that fifteen words yet? More

Valet service was excellent and accommodating, but the initial scheduling system needs work. It can be hard to get an appointment scheduled and get someone on the phone. initial scheduling system needs work. It can be hard to get an appointment scheduled and get someone on the phone. More

This is a very professionally run, class-act business! They treat you with respect and are very friendly and helpful. They listen to and address any concerns you might have. The waiting room was comforta They treat you with respect and are very friendly and helpful. They listen to and address any concerns you might have. The waiting room was comfortable, and inviting, and they were finished with my vehicle in exactly the amount of time they told me! I’m extremely happy with my experience! More