Columbia Acura Inc - Service Center

Great customer service. Jamie the most excellent service manager. Stopped in one day with a burnt tail light bulb. All techs busy. Jamie himself changed the bulb in the Jamie the most excellent service manager. Stopped in one day with a burnt tail light bulb. All techs busy. Jamie himself changed the bulb in the service bay. Always greeted warmly by name. Helpful with explanation of services required. More

Quick service and able to get in and out in an hour or so. Worked great. so. Worked great. More

overall the service is great. one thing which I don't know if it's normal in U.S. Service center. the car wash looks just very simple, the floor inside the car even not clean with one thing which I don't know if it's normal in U.S. Service center. the car wash looks just very simple, the floor inside the car even not clean with the vaccum. More

Bad service bad customer service care way tooo expensive no loaners charge you for absolutely nothing got the part wrong on my car an slow no loaners charge you for absolutely nothing got the part wrong on my car an slow More

The customer service was wonderful! They made sure we were comfortable while there and got us out in a timely manner. They made sure we were comfortable while there and got us out in a timely manner. More

I've owned 2 G80s. .since 2017. You've serviced them both. Simple stuff. Now I brought the 2nd G80 with slow leak at water pump and xxxxty dull window trim a year ago. Y .since 2017. You've serviced them both. Simple stuff. Now I brought the 2nd G80 with slow leak at water pump and xxxxty dull window trim a year ago. Your tech/service mgr said no issues. ..and were not going to fix the shifty dull window trim either. Now at 64,000 (out of mg warranty) the water pump IS AN ISSUE you want $1000 + $700 from my warranty??!!...and now the window trim looks like farm truck. Isn't the Genesis experience supposed to be better??..or were these early years just gussied up Hyundais Sonatas? BTW..the remote start no longer works?? Said technology was 2G phone..15 years old??!!! More

I have been coming to this dealership for service for over 20 years. That says it all. over 20 years. That says it all. More

Great customer service. The service rep is wonderful and very friendly. I am always greeted by my name. The communication of the service is very thorough, and the work is The service rep is wonderful and very friendly. I am always greeted by my name. The communication of the service is very thorough, and the work is completed in a timely and professional manner. All of this keeps me coming back to this location year after year. I have used this dealership since 2004 for both purchases and service. More

Easy in and easy out. If there is an issue, they are well versed in what needs to be done. If there is an issue, they are well versed in what needs to be done. More

Great service and the staff was very helpful with explaining service needs for my car. explaining service needs for my car. More