Columbia Acura Inc - Service Center

Everyone was very friendly and proffessional. The service advisor went above and beyond what was required of him to help us understand some functionality of our Tucson. The service advisor went above and beyond what was required of him to help us understand some functionality of our Tucson. More

Great service and getting timely service. Waiting area is good. Easy to schedule service. Thanks Waiting area is good. Easy to schedule service. Thanks More

Excellent customer service, repairs done quickly. No problem scheduling, don’t need a loaner just roamed the lot looking at new arrivals. No problem scheduling, don’t need a loaner just roamed the lot looking at new arrivals. More

Great service department. Got me in right away. Gave a good explanation of the work to be done, and had me finished and on my way quickly. Got me in right away. Gave a good explanation of the work to be done, and had me finished and on my way quickly. More

Had made arrangements last July for recall soonest being October. When I showed up, part wasn’t there. Finally scheduled me a month later. When I showed up, they asked why I was there. Very poor communicati October. When I showed up, part wasn’t there. Finally scheduled me a month later. When I showed up, they asked why I was there. Very poor communication in the service department More

Great customer service with a friendly staff. The staff communicates the necessary services and upcoming items to consider. Extremely timely with every appointment I have scheduled. Highly reco The staff communicates the necessary services and upcoming items to consider. Extremely timely with every appointment I have scheduled. Highly recommended this dealership for service & maintenance. More

Friendly accommodating. Estimate provided for work to be completed. Great communication and repair was completed in less time than expected Estimate provided for work to be completed. Great communication and repair was completed in less time than expected More

They should call it the "No Service" department. I had an appointment at 10:AM. They decided not to look at my car until around 5 PM. I brought the car in the night before. So they had no excuse I had an appointment at 10:AM. They decided not to look at my car until around 5 PM. I brought the car in the night before. So they had no excuse. When they got the part there was no communication that it was in and going to be repaired. The person assigned was very combative and said I should have known they care if people waiting first. Said that is how it is done at all dealerships. I contacted some. They all said no. An appointment is an appointment. I doubt I will ever be back and certainly not recommend to anyone. This is the second time I have had NO SERVICE from this dealership. More

Service staff is top notch. I trust what they tell me. They know what they are doing. I trust what they tell me. They know what they are doing. More

The service staff at Columbia Acura are top notch. Always treated with courtesy in a strait forward honest manner and always feel like I am heard. Office atmosphere is very comfortable, you can tell t Always treated with courtesy in a strait forward honest manner and always feel like I am heard. Office atmosphere is very comfortable, you can tell they want to be there. More