Columbia Acura Inc - Service Center

Friendly and helpful genuine staff from top to bottom. Outstanding service. Answered all questions and delivered vehicle exactly on time Outstanding service. Answered all questions and delivered vehicle exactly on time More

Always gets me in for service, usually with early completion, and they do a great job! completion, and they do a great job! More

The Service Dept was very organized and did the B1 service promptly while I waited. The service representative, Allen, was very helpful and gave me great information. service promptly while I waited. The service representative, Allen, was very helpful and gave me great information. More

Excellent service! I live near the Fairfield dealership however I receive way better service at Columbia I live near the Fairfield dealership however I receive way better service at Columbia More

Called and made an appointment for service a week in advance. Took about 5 minutes to schedule. Show up and they didn’t have me scheduled. But the man checking me in remembered doing it. I was able to g advance. Took about 5 minutes to schedule. Show up and they didn’t have me scheduled. But the man checking me in remembered doing it. I was able to get my service done. They also checked that my recall was complete when it was not. Still waiting to get that done More

Due to needing 3 recalls fixed, I was told ahead of time that my visit would take time since it was more convenient for me to wait while the service was completed. The visit was approximately what they est that my visit would take time since it was more convenient for me to wait while the service was completed. The visit was approximately what they estimated. That made to visit quite doable for me. So far no problems with the service. More

Took responsibility for a problem and made it right. Completely satisfied with the work. Great service Completely satisfied with the work. Great service More

Service that I came for was quick and efficient. I was recommended a host of services that are either not recommended by the manufacturer at this mileage, per the owner's manual (transmission fluid I was recommended a host of services that are either not recommended by the manufacturer at this mileage, per the owner's manual (transmission fluid flush, coolant flush), or were entirely unneeded. For example, I was recommended a front brake job due to the pads being "metal on metal". I found this hard to believe, as I hadn't even heard the wear indicators. So I jacked up the vehicle, removed the front wheels and measured the pads. Plenty of pad to go, and nowhere near "metal on metal". I get it: flushes, brake jobs, and brake services are "gravy" jobs for a tech. But sell them to me when I actually need them. Choices like these don't earn trust. More

Great Service, very friendly and professional. I found the service to be excellent and received a professional report of the work completed. I found the service to be excellent and received a professional report of the work completed. More

Used to be great, but lots of confusion & miscommunication since the remodel. Checkout ladies in office weren’t very helpful miscommunication since the remodel. Checkout ladies in office weren’t very helpful More