Columbia Acura Inc - Service Center

I had an appt, informed Service rep the car would be dropped off by 7am day of service. At 10am he could not find my car that was dropped off at 6:50am. It was park in the 2nd spot to the right of the b dropped off by 7am day of service. At 10am he could not find my car that was dropped off at 6:50am. It was park in the 2nd spot to the right of the bay door and they could not find it until after 10am?? I requested to have car ready by 3PM and service rep promised it would be ready. The car was not ready until about 3:45 - 4pm for a service that was to take 2 hours per the service rep and the car was there 1st thing in the morning??!!. When my wife showed up at 4:15 she stood around for over 40 minutes because they lost or could not locate my car!!!! Not happy with service the week before when they started this engine combustion clean out process and all the confusion of what needed to be done??!! The rest of the dealership is fine but service appears to be at a loss! There was one person I would like to thank and that would be Zach. He was the one to help my wife and figure out why they couldnt find my car and fix the issue and locate it. More

Completed work on time and in a professional manner. Customer focused and good interaction with agent. Nice and clean waiting area Customer focused and good interaction with agent. Nice and clean waiting area More

I didn’t buy my car from this dealer, but they got me in to fix a problem under warranty. When there was communication issue with the problem they went back to make sure it was correctly working and the pro to fix a problem under warranty. When there was communication issue with the problem they went back to make sure it was correctly working and the problem was solved. Shuttle was quick and service was good. More

In on time and out in less than an hour. I had an early appointment time so I will always go early. I had an early appointment time so I will always go early. More

3rd times the charm of fixing a simple problem with my car ….quick and efficient car ….quick and efficient More

I came in with no appointment and Jamie the service manager was able to assist me. My battery was low and I was able to get a new one put in that day. Thank you Jamie! manager was able to assist me. My battery was low and I was able to get a new one put in that day. Thank you Jamie! More

Danielle provided great communication and service was done in a short amount of time. Would highly recommend the service department. done in a short amount of time. Would highly recommend the service department. More

The team is honest and communicate clearly when the their is an issue with the car. is an issue with the car. More

Service dept all goes to lunch at the same time but makes appt during the time they're gone. Not customer oriented. Can take lessons from Mercedes dealerships. appt during the time they're gone. Not customer oriented. Can take lessons from Mercedes dealerships. More

I waited in a comfortable waiting room had some coffee, the service manager kept me up dated and the service was good. the service manager kept me up dated and the service was good. More