Colonial Volkswagen of Westborough

We went to to Colonial of Westborough even though the Wellesley VW showroom was only 3 miles from our house, as opposed to 30 miles to Westborough, after receiving no help during a visit to the Wellesley Wellesley VW showroom was only 3 miles from our house, as opposed to 30 miles to Westborough, after receiving no help during a visit to the Wellesley showroom. We worked with Billy Strackman who worked hard to find us the car that we wanted to avoid having to wait 12-16 weeks for a factory-order. Billy was able to secure the exact car that we wanted from a San Diego dealership that was very reluctant to part with it, and covered the shipping costs. We were very pleased with the level of service we received. Everyone we dealt with at Colonial Westborough was very friendly, accomodating and helpful. We never felt like we were being "sold." Billy is extremely knowledgable of the car he sold us and provided a very helpful tutorial before we drove it off the lot. We wouldn't hesitate to recommend him to anyone looking for a VW. More

when i called the dealership to find out about purchasing a new tdi jetta the first person i spoke with was the sales manager bill vitoratos. he answered all my questions then turned me over to an experience a new tdi jetta the first person i spoke with was the sales manager bill vitoratos. he answered all my questions then turned me over to an experienced sales person who was rob strickland. between them both they gave me a price over the phone and when i did finally get into the dealership to purchase my new car there were no suprises. the sales manager then introduced me to his boss mark babineau who thanked me for allowng colonial vw to earn my business. the whole experience was a complete pleasure. kudos to bill mark and bobby More

Bought a new TDI Sportswagen from Bobby, who dealt with me directly and honestly over the phone. Had to drive a bit to buy but it was worth it and despite complications on the registry transfer, etc., was me directly and honestly over the phone. Had to drive a bit to buy but it was worth it and despite complications on the registry transfer, etc., was able to get in and out in short time with my new car (which is great). More

We received great service from this dealer and our salesperson Bobby Strickland was great. I would highly reccommend this dealer to others. We bought other cars here in the past and decided to come b salesperson Bobby Strickland was great. I would highly reccommend this dealer to others. We bought other cars here in the past and decided to come back and was pleased with the results. We love our Routan. More

I did not buy my first VW from Colonial, but I did have my vehicle serviced there regularly. In fact, I was having my vehicle serviced when I happened to wander onto the sales floor to look at new vehicle my vehicle serviced there regularly. In fact, I was having my vehicle serviced when I happened to wander onto the sales floor to look at new vehicles. I did not really have any intention of buying that day, but the salesman Bobby found a way to put me into a new car. Impressively, he had it prepped and ready for delivery that same evening. I feel like I paid a fair price for the vehicle. I normally beat-up car dealers over price, and I never buy at the beginning of a new model year. I may have been able to get a marginally lower price had I waited or shopped around, but the positive relationship Colonial has built with me through the service and now sales departments, made me want to dispense with the effort and sign the paperwork. Follow-up with Bobby has been great. The folks at Colonial of Westborough are top notch, I would not hesitate to recommend them to a friend. More

Bobby was a very good sales consultant. He answered the questions and I felt he knew exactly what he was talking about. I had to have the inspection sticker done in order to travel to Canade the next day s questions and I felt he knew exactly what he was talking about. I had to have the inspection sticker done in order to travel to Canade the next day so he made it all happen that same day. It was exceptional service. More

This was a great car buying experience. Saw the ad in the paper, called and confirmed they still had the one listed in stock. It was actually there when we arrived and they honored the price in the ad w the paper, called and confirmed they still had the one listed in stock. It was actually there when we arrived and they honored the price in the ad with no hassles. Never attempted a bait and switch and didn't gouge on the extended warranty or financing. A very pleasant experience from start to finish. I highly recommend this dealership! More

I initially went to another dealer because my wife and I were in the market for 2 SUVs. We both wanted the Tiguan and both had over 6 months left on our leases. The first dealer (NOT Colonial) advised me were in the market for 2 SUVs. We both wanted the Tiguan and both had over 6 months left on our leases. The first dealer (NOT Colonial) advised me that the vehicle I wanted could not be found. Moreover, the deal they offered was not acceptable. I kind of felt they could do more with TWO potential sales. I walked out. I then submitted a random request to other dealers and was contacted ASAP by Jamie Rodriguez. He was extremely friendly and low pressure. I explained my situation and he found the Tiguan I wanted in less than an hour. I know buying a car can be a game and the buyer wants the best deal...dealers want to make a profit. That's fine. All I ask is that the salesperson be honest and not try to up-sell me on everything. Jamie Rodriguez was the best salesperson I worked with on all of my cars. No pressure. Always available to take my call. He got me the best deal and when I asked for even more, he was honest about not being able to do it. I respect that because even I knew I might have been asking for a little too much in my particular situation. Overall, everyone at the dealership was excellent and very nice. Jamie and I worked on a second deal and he got my wife into a new Tiguan for exactly what she wanted to pay. My wife has more patience than me and was willing to walk. However, Jamie/Colonial made it work. We are now both driving the vehicles we want (need actually). We moved and needed better winter vehicles. Colonial made this possible after we accepted that we would be stuck in our old vehicles because of the terrible deal offered by the first dealer. Thank you Colonial. Thank you Jamie. A+ Dealership and A++ service. More

When we first went to Colonial, we were very impressed with the friendliness and price. We ended up working with Jamie Rodriguez toward getting a vehicle. He was very friendly. After the deal was done, h with the friendliness and price. We ended up working with Jamie Rodriguez toward getting a vehicle. He was very friendly. After the deal was done, however, he became less interested in things that required follow-up but which were part of the deal. There were a number of small things that he agreed to have taken care of during the time the sale was being made. When we came back to him to address those items with him, he acted in a belittling manner and said he had done enough for us. He also said we were being too picky. My wife and I were shocked. We addressed these issues with the General Manager (Mark), who was much more courteous and took care the agreed-upon parts of the deal right away. So -- in short I would not recommend Colonial only because of the way we were treated by Jamie. If we had worked with a different salesperson then maybe our experience would have been different. More

My wife and I have a 2003 Golf and 2005 Passat. We've been using Colonial VW for our service and maintenance for the last few years. Recently, I came in with a leaking flex-pipe attached to my catalyt been using Colonial VW for our service and maintenance for the last few years. Recently, I came in with a leaking flex-pipe attached to my catalytic converter (on our 2003 Golf) and was expecting a rather costly repair. Well, upon accessing the situation, Adam said he'd get it taken care of and under warranty. And not only did he do that, but had the car ready within a few hours (even though I did not have an appointment for the repair). Thanks to Adam & Colonial VW for quality Service... John More