Colonial Volkswagen of Medford - Service Center

The people working behind the desk in the Service Department are very nice. I love my VW car and I have had no problems with it. The only problem I have is with the Service mechanics and how busy the Department are very nice. I love my VW car and I have had no problems with it. The only problem I have is with the Service mechanics and how busy the place always is. First off, getting an appointment is hard, you usually have to drop your car off and spend the day without a car. They do offer shuttle service to the T but with the problems the T has had with trains stuck in tunnels. No, thank you. Second, they are always SWAMPED. I brought my car in for an oil change and to have the breaks inspected (this took a whole day). I got my car back and the seat was wobbly due to the mechanic not screwing the seat back in. It was after 5pm on Friday so I couldn't go back and ask for a quick fix so I called them and left a message. I didn't hear back from them until Monday. They told me to come in any time and they would fix it. I went in today and per usual they were SWAMPED. The guy said I could leave my car but I didn't want to since this was their mistake and I'd rather not leave my car again. He was not able to accomodate me so I unfortunately stormed out of there and won't be going back. It concerns me that something as easy as an oil change and brake inspection can lead to a wobbly seat. They aren't doing their job 100% which is probably because they are so swamped. Either way, if they don't have time for me, I don't have time for their shenanigans. Nice people but shady service. I could fix the seat myself but I don't have the appropriate tools and why should I fix something that shouldn't be a problem in the first place? More

Let me just say walking in on Monday morning at 7:30am I was less than optimistic about what would happen next. I am moving out of state on Saturday and this weekend my car started to act up. We had the car was less than optimistic about what would happen next. I am moving out of state on Saturday and this weekend my car started to act up. We had the car towed in on Sunday and I was on their doorstep Monday morning ready to cry and praying this would not delay my move. David took all my info as well as inform me that there were 6 outstanding recalls on my car. (I just purchased my car from a small independent lot in June and have not put 2000 miles on it yet. This is also my 3rd VW my last car was a bug with 178K miles on it before I got the Passat)I was assured I would be called on Monday afternoon with some info but there were 31 other people ahead of me. Crying was a real option at this point. I called and spoke with David around 3pm and was informed that it was a recall on my car, there would be no charge and everything was fixed and ready to go by 5pm that same Monday. I was shocked!!!! and so very pleased. When I arrived at 430 David said he would work on the paperwork and I went to go wonder the show room. I spoke with a very nice receptionist who was friendly and want to tell a manager how great the service was. The manager was busy and the receptionist and I were talking. I told her I wanted an EOS next after my kids got a little older. She called over a sales person to show me the car. I would have met with Greg but his customer had come back in and another young man who I am embarrassed to say I dont remember his name showed me the car. He spent time showing me what the buttons did and how cool the transformation is. SO COOL. When I was done looking at the car and having a hot coco I went back in and my paperwork was ready. I had a great experience of what could have been a really disaster. Thank you so much. I highly recommend this dealership to any one who needs service for their car or sales for a new one. More

I bought a 2008 EOS but it took me awhile to figure out if I could afford it and wanted it. The salespeople were very decent, but even more important when issues came up, they were very responsive,arranged if I could afford it and wanted it. The salespeople were very decent, but even more important when issues came up, they were very responsive,arranged a rental, and explained the particulars of the car. An error was made on the title, and they accpted repsonsibility and went right ahead to correct it. I have bought many a car, and I must say this is the most civilized dealership yet. More

I already set Colonial VW of Medford in stone as my one and only VW dealership to go to for service, but to walk in and see my favorite service manager from Boston VW, I absolutely refuse to go anywhere el and only VW dealership to go to for service, but to walk in and see my favorite service manager from Boston VW, I absolutely refuse to go anywhere else. Dave was let go from Boston VW nearly a year ago due to Boston VW sucking at everything and losing business. Boston VW's loss is Colonial VW's gain. This guy goes back to an old school one-on-one customer service and works with you personally to get your car back on the road to get a simple oil change. An actual honest service manager. A few years ago when he was at boston VW, my Girlfriend at the time had a Jetta with a questionable warranty and he worked with them all day to get the problem covered on her warranty. When her car broke down and the tow truck company charged her $3 for the tow that wasn't covered by AAA(that's a whole nother story), Dave reached in his pocket to give the driver the money when she didn't have it. When I came in to get my regular oil change I wanted to have a simple gromet installed, other places wanted to charge me $50 for a simple 3 minute installation. I wasn't charged for it. When you come to colonial VW of Medford for service, ask for Dave with the Dreadlocks. You'll never have a better service experience. More

This was my second trip to the dealership. This time I needed two headlights - an emergency, of course. Bob (Parts department) was friendly and remembered me from my last visit. He introduced me to Sal needed two headlights - an emergency, of course. Bob (Parts department) was friendly and remembered me from my last visit. He introduced me to Sal in service who was also friendly and had my lights installed quickly and professionally while I waited. Meanwhile, I sat in a beautiful 2009 Eos during my wait and Chris was the friendly sales person on the floor who I chatted with about the possibility of me owning that car sometime in the near future. I have already recommended this dealership to my 2 Jetta-driving sisters. Fast, friendly, professional and helpful - what more could you ask for? More

Anyone who has owned a VW for any length KNOWS what a technical pain they are to maintain. And expensive. Summary for Colonial VW of Medford: FRIENDLY and ATTENTIVE; UNDERSTOOD the issues; FIXED t technical pain they are to maintain. And expensive. Summary for Colonial VW of Medford: FRIENDLY and ATTENTIVE; UNDERSTOOD the issues; FIXED the stated issue in the timeframe stated; Assessed other items and FIXED the warranty issues; made NO PRESSURE recommendations on other items. Prices? Well, VWs aren't cheap, and dealership prices are outrageous, but that is not necessarily the fault of the particular store. Now, on to the qualitative assessment: Wife calls the office Thursday morn: car is kaput: no start, and "STOP" on the info center. I call this new dealership I had seen a month prior, so new that a plastic banner still covered the name of whatever dealership they took over. Colonial VW of Medford MA. Service Guy says "C'mon down! We're not busy." (I guess no one knows yet they are there.) WarrantyDirect (WD is my extended warranty company) sends the flatbed. I am thinking Comfort Control Module (climatronic had been acting up last few weeks; no a/c and blinking display; been meaning to get to that...). Service Guy calls: car wouldn't start because battery was dead (VWs have a way of losing their batteries all at once, and it *had* suddenly gotten cold hear in Beantown). He said the *STOP* was unrelated--coolant bottle had cracked and the coolant was low. As for the A/C, the Tech had diagnosed that *other* dreaded-but-common failure: the A/C flap motor (+ pressure valve in my case). Service Guy had already okayed repair with WD. He was surprised that they were going to cover everything (except the battery, of course). That said: being a VW dealership, they of course do not have the parts handy... Service Guy has already ordered them; thinks car should be done by Monday. Saturday morning, I realize: I have no car! I call Colonial, hoping for a loaner (or at least a cheap rental). He says that the Tech is "finishing up now"; states car should be done by noon. (Yeah, RIGHT!). He calls me at noon to tell me the car is ready (Hmmm....). And. it. WAS! Another $1000+ from WD (VWs NEED an extended warranty!). "But WAIT: There's Still More!" During the job, Tech had noted a transaxle leak (I had been meaning to get to THAT, too), input/output shaft leaks, and an oil-cooler seal leak. The Service Guy had ALREADY okayed it with the area rep (under my VW powertrain warranty) and completed all services! PLUS he had the Tech do an outstanding heatshield recall (which my previous dealership had ignored, even when I asked "any outstanding recalls?") So, seriously: I don't know if it's because they are new or what, but I HIGHLY RECOMMEND Colonial VW of Medford: it's almost as if they UNDERSTAND the car and RESPECT the driver. Too weird. My new dealership: Colonial VW of Medford. Major kudos. More