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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
815 Reviews

815 Reviews of Colonial Volkswagen of Medford - Service Center

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November 07, 2020

Like the dealership.. like the service...I bought both Jettas here and I have not had any problems asking about my newest car...I only wished the armrest moved higher and forward like my 2017 Jetta...oh w More

by PETERFH41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 06, 2020

Best service hands down. Always explain everything clearly and get me in an out quickly. Sales department has always made buying and leasing a breeze. I will never go to another dealership! More

by frisiellonancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cataldo
Nov 06, 2020 -

Colonial Volkswagen of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 06, 2020

You guys were so great! Made it easy to. get a new key organized and to deal with minor recalls. I was in and out quickly. Thanks! More

by APSJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lazzaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 06, 2020

This is a good service experience. Although I did not finish it in one day. I would say that it is still quick and good service. Thanks! More

by DINGCHENG19920615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2020 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 05, 2020

This was truly an exceptional and seamless transaction. Brought the car to Colonial... Frank dealt with my warranty.... he offered me a very nice loaner car.... texted the next morning to pick up.... Done More

by MARIUS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 06, 2020 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford, your feedback and rating mean a lot to us. We're glad to hear that our service team provided such a seamless experience, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 04, 2020

They provided excellent service. It was supposed to be a 2.5 hour service, but they knew that I had commitments in the afternoon, so they rushed the service along to make sure I was out in time. Really grea More

by jeffreypullano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty in the Service Department
Nov 04, 2020 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review, Jeffrey. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. We look forward to sharing your review with Rusty, and staff. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 04, 2020

Great Service! I had ran over a wrench some how while driving at night. I had to have my car towed to colonial volkswagon they were great as usual. They replaced my tire and I had my car back that same More

by angelayoung0905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember his name
Nov 04, 2020 -

Colonial Volkswagen of Medford responded

Hi Angela! Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business, and hope to see you again soon! Please don't hesitate to give us a call if you need anything. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 03, 2020

Got an appointment immediately. Friendly and professional. Rusty is great! Facility was clean and comfortable. My engine light came on and when I spoke to Rusty, he said to bring it right over. More

by CLARAJANSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rusty
Nov 03, 2020 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 03, 2020

Came in for some warranty work and the service was amazing quick turn around and the car was cleaned. I will be coming here as long as I have my car. More

by MARCOGVDUBB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 03, 2020 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review, Marco. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 03, 2020

They were supposed to be waiting for me and nobody knew about it. I had to go back for a mistake and had to ask for a solution many times. More

by pablo.windhausen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Goodman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2020 -

Colonial Volkswagen of Medford responded

Hello Pablo, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to me directly. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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