Colonial Volkswagen of Medford - Service Center

Exceptional Customer Service This review is definitely long overdue but my amazing experience with Colonial VW in Medford must be shared. I purchased my 2013 Tiguan, which I ab This review is definitely long overdue but my amazing experience with Colonial VW in Medford must be shared. I purchased my 2013 Tiguan, which I absolutely love, back in September. Just the other day I had to come in to the VW Medford for a flat tire and Service Advisor Jodi Fantasia not only fit me in to service the car on the spot, but also organized for my 40k maintenance and oil change. She could not have been more accommodating and helpful, especially given a stressful situation. I continue to be impressed and very appreciative of the whole VW Colonial Medford team. It’s so incredibly reassuring to know I’m being taken care of with top of the line customer service. Hands down, they are the best of the best. Thanks so much, guys! More

Terrible service and attitudes Advertise no appointment necessary but turn you away. Worse is that they are rude and treat their customers like they are an inconvenience from the mo Advertise no appointment necessary but turn you away. Worse is that they are rude and treat their customers like they are an inconvenience from the moment you step in the door. Last time I ever go to this dealership for anything. More

I didn't fix my car but had a good interaction I have gone to Colonial for service since I bought my 2009 Passat there. Many repairs, most under warranty and I thought they were good and accomodat I have gone to Colonial for service since I bought my 2009 Passat there. Many repairs, most under warranty and I thought they were good and accomodating. Recently, I brought my car in for a "hesitation" issue, which was diagnosed as needing a new transmission. Too expensive to do on a 2009 car, however, Rusty treated me with real concern and provided good service in his interactions with me. More

Great dealer at VW Medford! I was really nervous about buying a new car and dealing with "pushy" dealers. Dan Goodman at VW in Medford was awesome! He was knowledgeable, funny, I was really nervous about buying a new car and dealing with "pushy" dealers. Dan Goodman at VW in Medford was awesome! He was knowledgeable, funny, and helped me find the right car for a great price! More

Nightmarish Experience! This dealership is a disgrace to VW of America! The General Manager, Ken, is highly unskilled, very unprofessional, and incredibly disrespectful to hi This dealership is a disgrace to VW of America! The General Manager, Ken, is highly unskilled, very unprofessional, and incredibly disrespectful to his loyal and respectful customers. The Service Manager, Leo, gives some effort but fails miserably. One of the front desk service consultants, Tom, also tries but fails to have some customer service skills. If two of the main managers do not provide a good example for their employees, what is to be expected from this dealership? Enough said. Do yourself a favor and go to a reputable VW Dealership that will treat you with the deserved respect and professionalism. More

I am happy with how my issue was resolved. Once as I got their attention, they fixed my car, and did a terrific job. I am satisfied with how the issue was resolved. Once as I got their attention, they fixed my car, and did a terrific job. I am satisfied with how the issue was resolved. More

Missing fluid I called Greg Cohen on Saturday afternoon when my light came on in my car about fluild being low in the engine. Greg advised me to bring my car in at I called Greg Cohen on Saturday afternoon when my light came on in my car about fluild being low in the engine. Greg advised me to bring my car in at 12n on Sunday when he would be at the dealership and would be glad to put the fluid into my car. I showed up at 12n and Greg couldn't have been more helpful. He put the fluid in my car within a matter of minutes. I couldn't have been more pleased. More

In addition to my sales experience (which was a 5+), todays experience was a 10. I met Sean. He helped me set up the bluetooth in my car, volunteered to take me personally to introduce the body shop a todays experience was a 10. I met Sean. He helped me set up the bluetooth in my car, volunteered to take me personally to introduce the body shop and was amazingly helpful and patient. I would definitely single him out as a great sales person, even though I didn't buy a car from him. He treated me as he would if I were spending money and did not hesitate. This makes this dealership amazingly special. GO HERE TO BUY A VW. AND ASK FOR SEAN More

My service consultant John Zych at Colonial VW of Medford explained the work to be performed on my vehicle and related charges prior to performing the work in full detail and without any issues. I received m explained the work to be performed on my vehicle and related charges prior to performing the work in full detail and without any issues. I received multiple updates and notices throughout the day explaining a step-by-step analysis as promised, in full detail and with a clear understanding. Everything that needed to be repaired or replaced was still covered under my warranty and was replaced without any questions, issues or concerns. Colonial VW of Medford took the short, necessary time to complete the repairs on my vehicle which exceeded my full expectations. I was able to find a parking spot every time I entered the dealerships lot. There was plenty of seating and amenities for customers and the cleanliness of the waiting area was beyond superb. I would more than likely recommend Colonial VW of Medford to my close family, friends or colleagues based upon my past experience in the Service Department particularly with John Zych and Leo Felipe. I was very pleased with the overall customer service and communication from this dealership. The Colonial VW of Medford Service Department truly went above and beyond my expectations as a customer and I can now say I wouldn't go anywhere else to service my vehicle. More

I cannot rate this place low enough. Do yourself a favor and do NOT even consider this place an option. I took my 2003 Volkswagen Golf TDI to be serviced because the check engine light came on. After a thor and do NOT even consider this place an option. I took my 2003 Volkswagen Golf TDI to be serviced because the check engine light came on. After a thorough discussion of my options, they told me that the proper fix would be $1,100. On my way home, the check engine light came back on. I took it back the next day, they "fixed" it and a few days later the light came back on. After a third visit, they told me that it was going to be another $2,800 to fix it! To make a long story short, my check engine light is STILL on, and I am out $1,100!!! I took it to a dealership because I figured they would know better than anyone how to fix it but I got SCREWED. These people DON'T know what they are doing and they should NOT be fixing cars. I cannot speak for the sales department but I would steer clear of this place! More