Colonial Volkswagen of Medford - Service Center

Excellent service experience! I had a 10k service and have nothing but great things to say about this dealership and the service advisor, Rusty. Definitely recommend! have nothing but great things to say about this dealership and the service advisor, Rusty. Definitely recommend! More

Everyone is very friendly and helpful. They truly care about your time and keep you informed. My salesman Paul always makes it a point to check in with me when he sees me at the dealership along with Ken about your time and keep you informed. My salesman Paul always makes it a point to check in with me when he sees me at the dealership along with Ken Cataldo. More

This dealership is awesome! I have a great experience every time I have to go which is rare, but the service is top notch, great people here! every time I have to go which is rare, but the service is top notch, great people here! More

This was our first time using the service department at VW. The staff went above and beyond to meet our needs and were extremely friendly. Very impressed. VW. The staff went above and beyond to meet our needs and were extremely friendly. Very impressed. More

They were efficient, helpful and thorough. Not much more you could ask for than that! The waiting area was also nice and quiet. Good experience. you could ask for than that! The waiting area was also nice and quiet. Good experience. More

Every time I've come to the service center it's been a great experience. I love that when I book online it's been a smooth process when I show up for an appointment. Great communication and transparency. great experience. I love that when I book online it's been a smooth process when I show up for an appointment. Great communication and transparency. More

I first brought my car here because I thought my clutch was slipping. It was not and they were pretty patient with me which was nice. I've brought my car here twice now (I just moved here) for the annual s was slipping. It was not and they were pretty patient with me which was nice. I've brought my car here twice now (I just moved here) for the annual service and everyone is not only knowledgeable and willing to explain everything they are doing and why, but they're also just nice and down to earth people. I 100% trust them with my car and honestly I don't let anyone but me and the people here drive my vehicle. More

Great service, as always. The staff was friendly and helpful. I recommend Colonial VW and will definitely go there for my next service. Thank you. helpful. I recommend Colonial VW and will definitely go there for my next service. Thank you. More

All good; it did take quite some time for Guy to resolve the CEL but it was finally resolved. Thanks so much for the excellent service. the CEL but it was finally resolved. Thanks so much for the excellent service. More

The staff was friendly and explained to me how the process would go. I waited in the lounge for my car to be serviced. I was told over the phone it would take no more than an hour and 30 minutes, incl process would go. I waited in the lounge for my car to be serviced. I was told over the phone it would take no more than an hour and 30 minutes, including the complementary wash and vacuum but it actually took a little more than that even though I opted not to get it cleaned. Normally, I wouldn’t mind but I had another meeting to get to and was cutting it close. This was also a bit concerning because I didn’t feel comfortable waiting so long in the lounge as it got more and more crowded. Again, typically this wouldn’t be an issue because I have ways to keep entertained/busy when I bring my car in so waiting is fine with me, but with COVID, it began to feel crowded having so many people in the waiting area. How busy it was would also explain why it took a longer for my car to be finished. Overall, I have no issues with this dealership and will definitely return. More