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Colonial Volkswagen of Medford

Medford, MA

4.8
2,062 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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340 Mystic Avenue

Medford, MA

02155

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Showing 2,062 reviews

September 13, 2023

The location always has great friendly, timely, and helpful service. Often provides more than asked More

by SHAUNCHAIY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 09, 2023

Just purchased our first VW. Was overjoyed with the sales experience that was extremely responsive to our needs. Greg Cohen listened to what we said we did and did not want, an More

by CAROLYNPLOSKY
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Colonial Volkswagen of Medford responded

Carolyn, here at Colonial Volkswagen of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Greg, and it was a pleasure having you at the dealership. We appreciate your review!

September 02, 2023

Have got annual service here for the last 7 years. Great communication, easy to get a service, no trying to sell or provide a service that isn’t needed. Friendly and excellent customer service. More

by deborahpalliser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 01, 2023

The people at VW in Medford are so nice. This time we were helped by Chris in service and he was super helpful and really nice. Easy to work with! Thanks! More

by eydie.ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Sep 01, 2023 -

Colonial Volkswagen of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 01, 2023

I have just signed my third lease with Colonial Volkswagen and, as always, the experience was outstanding. I worked with Dan Goodman and Greg Cohen who both provided excellent service. I signed m More

by mfmerrigan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Colonial Volkswagen of Medford responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Colonial Volkswagen of Medford!

September 01, 2023

I worked with Greg Cohen who was excellent. I give him 5 stars! He kept in communication with me as we waited 2 months for my new car. More

by jennifergibney22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Jennifer. We work hard to make sure our guests have an exceptional experience. We will share your comments with Greg and our team, and we look forward to working with you again.

August 31, 2023

Excellent professional fast service Thank You for your help Answered all questions and concerns Will return for service More

by AMARTUCCI1905
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 31, 2023

The entire staff at colonial was easy , friendly and quick to provide answers for my inquiry . No back and forth , no double talk , no nonsense , just straight business. Thank you to George* ! , Jason, More

by ann.ferraro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Makrigiannis
Sep 01, 2023 -

Colonial Volkswagen of Medford responded

Thank you so much for taking the time to share your feedback with us, Ann. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 30, 2023

This was my second time working with Kevin, and he was just as good (maybe even better) than the first time. He was quick, gave clear information, told me what I needed to know. John was also great, and More

by WESSER0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mancini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keven Umana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Colonial Volkswagen of Medford responded

We are very happy to hear that Keven and John provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 29, 2023

Very smooth and good experience. The person at front desk was prompt and responded quickly More

by LLOUISE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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