Colonial Volkswagen Subaru - Service Center

They simply don’t come any better than Rob. He’s knowledgeable and certainly trusted. Dealing with Rob is more like dealing with a friend. When he says this is what it needs, when it will be done an knowledgeable and certainly trusted. Dealing with Rob is more like dealing with a friend. When he says this is what it needs, when it will be done and what it will cost, you can count on it. More

Outstanding sales representative who extended himself beyond the call of duty. He represented Colonial in the best of light. I would not hesitate to recommended him as well as the agency beyond the call of duty. He represented Colonial in the best of light. I would not hesitate to recommended him as well as the agency More

Went in for service and because of our years of positive experience with service bought a new car on the condition that the Subaru service associate, Rob, be sure to remain with the dealership. The sales p experience with service bought a new car on the condition that the Subaru service associate, Rob, be sure to remain with the dealership. The sales person, Shawn, was extremely helpful. We look forward to a continued positive relationship. We now own 3 Subarus. A 2002 Impreza, a 2007 Forrester with 211,000 miles on it and now a 2012 Forrester which will have 200,000 miles on it within the next 5 years. Thanks, Rob,so much for such wonderdul service throughout the years. It is greatly appreciated and allows a certain peace of mind in our very busy daily lives. More

Shortly after purchasing my Subaru Outback there was a warranty issue with reprogramming the ECU, where Colonial Subaru had my car for about two weeks. When my car was finished, I did my usual walk around warranty issue with reprogramming the ECU, where Colonial Subaru had my car for about two weeks. When my car was finished, I did my usual walk around of the car and found a long scratch on the hood. The service department was kind enough to have the detailer on duty to wet sand the scratch and buff it out, the problem is he didnt wash off the compound and as a result I had globs of compound that dried rock hard. They could not be removed. I was assured they would take care of the problem. Their fix was to use touch up paint to cover it up. After several calls and appointments Dennis decided to go ahead and repaint the hood of the car, although for another reason (acid rain damage on a car that is not even two years old). When I went to pick up the car the paint job was fantastic, however my driver side door did not open or close properly, because it had been hyper extended. There are several finger prints on the headliner of the car that I dont know how to remove, my driver side sun visor was broken and I have just realized that the trim panels in my trunk are broken and rattle. There was no need to remove interior panels to paint the hood of my car. Every time I took my car in for service things were returned BROKEN or SCRATCHED. More

I visit Subaru service located in Feasterville basically due to Mike Graham who is one of the Subaru Service Consultants. I am not the easiest person to please but Mike Graham always makes certain that he due to Mike Graham who is one of the Subaru Service Consultants. I am not the easiest person to please but Mike Graham always makes certain that he meets and exceeds all my needs and along with Joe Rippert who is the mechanic that works on my vehicle, keeps my 2002 Subaru Outback in tip top shape. My many thanks to both Mike Grahm and Joe Rippert for their ongoing support and I encourage anyone not utilizing the service department at Colonial Subaru in Feasterville to do so. Friendly service along with high quality mechanical work. Bill Harley 2002 Subaru Outback Purchased New from Colonial Subaru and 9 1/2 years later still running fine based on the service I receive from this dealership. More

This is a follow up to a negative review. The vehicle is a 2008 Impreza, Subaru Certified. Apparently, they read this stuff . I contacted the dealer to see if they ever ordered my replacement hubcaps, as a a 2008 Impreza, Subaru Certified. Apparently, they read this stuff . I contacted the dealer to see if they ever ordered my replacement hubcaps, as agreed to in the sale. Oops, they forgot, what a surprise!! Well, at that point, I let the salesman have a piece of my mind( I'm being P.C. here) about how I had been treated, how the service writer blew me off, not expecting me to pull the wheels myself and check the brakes. It seems that not only were the pads and rotors bad, but the 3 out of the 4 caliper piston boots were torn also. This car wouldn't pass inspection anywhere, let alone PA state and Subaru Certified. They figured I would bring the car in for service at some point and they would SELL me a very expensive brake job. ( over $600 for pads, rotors and calipers). Well they figured wrong. The salesman (Mike) asked me to document what had happened with the brakes and send it to him. I did so, and was contacted very shortly by some manager there( apparently, everyone that works there is some sort of manager) asking me to please bring my car back so they could check it. I asked what for, because they didn't do anything before, why waste my time? I was assured that the car would be fixed properly, and that I would be reimbursed for whatever I had put into the car, and get a loaner. With much trepidation, I took the car back. Two days later, I got it back with new Subaru ( not aftermarket) front calipers, my upgraded pads and rotors and new rear brakes !! It's nice that they made good on what should have NEVER happened. They violated the dealer-customer trust thing beyond description, and treated me like I was an idiot the first time. They were much better the second ( and third) time. I still will not go back there EVER, unless it's fo fix something they messed up . Oh, did I mention I had to take the car back to have the brakes adjusted 2 days later? The pedal was down halfway to the floor !! More