Colonial Volkswagen Subaru

CUSTOMER SERVICE- I scored this a 5 because the customer service was exceptional, RICK TRIER was the best, he really helped me with everything and that's why i left with a brand new 2011 Subaru Impreza. RIC service was exceptional, RICK TRIER was the best, he really helped me with everything and that's why i left with a brand new 2011 Subaru Impreza. RICK TRIER was really the greatest most helpful salesman I've ever had the opportunity of meeting, and for that he should be commended, he actually made the car buying experience enjoyable, which i thought was impossible. QUALITY OF WORK- This I scored a 5 because the work ethic was tremendous. RICK TRIER really went out of his way. FRIENDLINESS- I also scored this a 5 because this dealership was extremely friendly to me, especially my salesman RICK TRIER as stated above. OVERALL EXPERIENCE- My overall experience I also gave a 5, because it was as i stated above, "actually enjoyable" thanks to RICK TRIER. PRICE- The price we agreed on was great, RICK TRIER worked with me "way more effort than the other dealers i went to" so for price i also scored a 5! So honestly, my car buying experience at "COLONIAL VOLKSWAGEN/SUBARU" was completely stress free and perfect! I WOULD and WILL RECOMMEND THIS DEALERSHIP TO ALL OF MY FRIENDS, and FAMILY WHO ARE SHOPPING FOR A CAR, and I will tell them to go right to RICK TRIER- aka "THE #1 BEST SALESMAN IN THE WORLD" THANKS COLONIAL, and a special thanks to RICK TRIER, John-Guy Foisy More

I went in looking to buy a car. Not sure what type of car.The salesman Eric, let me drive as many cars as I wanted(which wasn't many)and let me take as long as I wanted.I'm not always the nicest person w car.The salesman Eric, let me drive as many cars as I wanted(which wasn't many)and let me take as long as I wanted.I'm not always the nicest person when I think someone is trying to sell me something so this man had to put up with me for a long period of time. I could't make up my mind which car I wanted and i was there for a minimum of 8 hours. God bless them.He put up with me for a good while and tried like hell to get me to buy this car I wanted but didn't really want to spend the money.He did a fantastic job and I bought this car and I love it. The clincher was the young lady Angel, who was with me till 10:00 P.M. signing papers for financing, insurance, and making sure the customer (me) got everything I was supposed to get. She took me to the car,and went way beyond her duties. Thank you Angel and the rest of the staff there. sincerely, Jay Cohen More

I did a guaranteed price dealership via Consumer Reports. Ofcourse all VW Dealership in the area started to contact us. Just when we were on our way to buy the car, Colonial called and promised to beat the p Ofcourse all VW Dealership in the area started to contact us. Just when we were on our way to buy the car, Colonial called and promised to beat the price by $250. Yes Marty kept his word and we got Jetta SE for a good price. Service was phenomenal. From salesperson to GM, from Business Office to the service guy, everyone was extremely friendly, and accomodating. They all exhibited highest level of professionalism, unseen and unheard off in my 5 previous experiences. They were all straightforward in their dealing, no pressure, no haggling, no surprises and took time to make sure we were fully satisfied by the sale. I strongly recommend to all those prospective car buyers to do your homework on-line and go see Colonial for stress-free, honest and bottom line competitive pricing, with a smile. We visited two other Dealers before we went to Colonial. All had 'take it or leave it approach'. Colonial gave us personal attention, quality service and good price. First time in our experience, we felt good leaving the dealership. Colonial is a high class Customer Service Dealership that will not let you down like others. Expect the best from these folks! Good-luck! More

Everyone was real nice and sincere and genuine. Not your typical buying experience. Would definitely recommend this dealer ship and the people I dealt with. Sincerely, Roberto Faltz typical buying experience. Would definitely recommend this dealer ship and the people I dealt with. Sincerely, Roberto Faltz More

My wife and I were looking to purchase a certified pre-owned VW EOS. After searching the online inventory of all VW dealerships in a 100 mile radius, we found a 2010 VW EOS at Colonial VW with a very pre-owned VW EOS. After searching the online inventory of all VW dealerships in a 100 mile radius, we found a 2010 VW EOS at Colonial VW with a very attractive sales price. After reading about the incentives and perks offered by Colonial we were determined to purchase our vehicle from their dealership. I called the dealership to inquire if the car was for sale and spoke with Rick Trier. He was very professional and friendly and answered all the questions I had regarding this vehicle. We were able to negotiate a price over the phone and I gave him a small deposit to hold the vehicle for two days until my wife and I could travel the 2 hours to see the car in person. Prior to arriving at the dealership, Rick called and said he would have the vehicle fully detailed and waiting for our inspection. We arrived at the dealership around 6:15pm on a Friday evening. Our VW EOS was sitting outside looking better than brand new. Rick came out and met us and asked if we were ready to test drive the car. He escorted us inside to retrieve the keys and also offered us a drink. Rick then afforded us the opportunity to take two test drives due to us having our two sons with us. Due to the quality of the pictures and description of the vehicle on Colonial's website, we were not disappointed at all once we saw the vehicle in person. After test driving the vehicle, Rick introduced us to Joe Inglima, Colonial's Business Manager. Joe thoroughly explained all the necessary paperwork that needed to be completed to finalize the sale. He explained the extended warranties that were available but at no time pressured us into purchasing them. The paperwork was competed in a very efficient and expeditious manner. After all paperwork was complete, we met with Rick again who showed us all the options the VW EOS had and how everything worked. Rick also paired our cell phones to the vehicles Bluetooth system and assisted us in establishing our satellite radio account. By 8:30pm we were leaving the dealership with our VW EOS. Rick was great throughout the entire sales process. He called the next day to see how our ride home was and to ensure we were satisfied with our purchase. This was truly the best car buying experience we had by far. If you are in the market for a vehicle, do yourself a favor and call Rick. More

Sales person was very polite, not real pushy or aurgumentive. Worked out deal to fit my budget. The lady in finance was extremly helpful in chosing warranty. She was very polite, had a very nice at aurgumentive. Worked out deal to fit my budget. The lady in finance was extremly helpful in chosing warranty. She was very polite, had a very nice attitude. What really amazed me was I had a pre approval from my credit union. Did ask until agrreded on a car. They even tried to match or better. This was a very good experiance the easiest time with no pressure to buy. I would like to thank them all very much. More

Having heard so much about Subaru and their overall reliability and impact, I'm proud to finally say that I'm a Subaru lifer. My wife and I recently purchased a 2011 Subaru Legacy 3.6R Limited from Co reliability and impact, I'm proud to finally say that I'm a Subaru lifer. My wife and I recently purchased a 2011 Subaru Legacy 3.6R Limited from Colonial Subaru. Colonial Subaru stands out for their dedication to the customer. Not only do they provide you with outstanding service, but their determination and desire to truly make you feel welcome and comfortable is so important and evident. From the moment you enter into this dealership, you feel a sense of openness and are not overwhelmed with nagging sales people. Instead, you are greeted like you just walked into a friends house. My wife and I felt very warm and cozy from the moment we entered Colonial. Upon arrival, we knew the specifications of the vehicle we wanted and to our surprise, our sales person (Arthur Reyes) immediately showed us our new purchase. With some additional component configurations, and some great work done by Marc Rosenstein, our new Subaru purchase was under way in a very timely fashion. During our visit to Colonial, we were greeted with open arms by Eric Stamps. Not only was he fully focused on our comfort level, but he was very open to our needs and financial considerations during our visit. With Colonial's exceptional perks, We'd highly recommend anyone interested in a Subaru to visit Colonial first. You will not be disappointed. More

I had been in the market for a Jetta Sportwagen TDI for a while, done plenty of research, and had some pretty specific questions that I wanted answered before I made a purchase. After visiting a few dealers while, done plenty of research, and had some pretty specific questions that I wanted answered before I made a purchase. After visiting a few dealerships and leaving frustrated at their lack of knowledge and customer service, I was pleasantly surprised when I walked into Colonial VW and was approached by Rick Trier. He went the extra mile to find me answers leaving me very impressed at the level of customer service. This was my first new car purchase and the staff made me feel comfortable every step of the way. Most importantly, I absolutely love my new jetta and look forward to many happy years with it. More

I know this dealership for many years. I have to say that previously it was not the best place for buying or leasing car. However now it is a completely different business: excellent Subaru team, very friend previously it was not the best place for buying or leasing car. However now it is a completely different business: excellent Subaru team, very friendly people, and good selection of the cars. Larry Feldman, manager, is an amazing person: very friendly and knowledgeable professional; he really understands the customer’s needs. He gave me several very helpful financial advices. Also I would like to say a few words about Randy Walker. He showed me as many cars as I wanted. I could test several cars. And, it seems to me, Randy was ready to show me and test with me all cars that he had on the parking lot. I did not feel any presser from him and Larry Feldman. Everything was done nicely, without any presser. This new Subaru is my fourth Subaru in a row. I began to drive my first Subaru Forester in 1999. If you are looking for reliable car with very good gas mileage, don’t even think twice – there is only one car and it is Subaru (any model). Believe me I could compare Subaru with Infinity (FX35 is my second car), Lexus 330 (my friends have it), AVD Mercedes. There is nothing to discuss: if you need to make a show for your neighborhood and then to have a problem in show day – go to Mercedes dealership. If you want to be safe at any time you have no choice – you should go to the nearest Subaru dealership. More

I have purchased 5 cars from Colonial and each visit has been very professional and comfortable. My sales person Rick was Hillarious at times and serious at times which made my experience very pleasurabl been very professional and comfortable. My sales person Rick was Hillarious at times and serious at times which made my experience very pleasurable and confortable. He was very knowledgeable and I never felt pressure from the dealership. More