Colonial Subaru

Great New Vehicle Purchase Experience Friendly, knowledgeable staff treated us with courtesy and respect. We would have no qualms about recommending Colonial Subaru to or friends and neigh Friendly, knowledgeable staff treated us with courtesy and respect. We would have no qualms about recommending Colonial Subaru to or friends and neighbors. The new facility is very impressive as well. Valon, our internet sales person was terrific and should be commended. More

Remembered Who the Customer Is My wife and I were researching cars for about 1 year and narrowed our selections down to a new or certified used Subaru outback. After making internet My wife and I were researching cars for about 1 year and narrowed our selections down to a new or certified used Subaru outback. After making internet inquiries of about 6 Subaru dealers in the general area, only 2 answered our questions directly each and every time, including Christer at Colonial Subaru. Christer distinguished himself as a no-nonsense matter of fact salesman, yet always gracious and helpful. He didn't try to sell or push us toward what we didn't need or ask for - he simply showed us options and guided us through the selection process. He made himself available when we needed and yet modestly engaged the help of Erwin and others on the Colonial team where the process required. Both Christer and Erwin were very patient and clear, and followed through on everything they stated or promised. If you are looking for a new or certified used Subaru in the Danbury CT metro area, you will enjoy working with these folks. More

Joe Oliveri and Bobby Made it Seamless and Painless Having spent the day across three dealers hunting for a vehicle for my son who is in college, I started South on Route 7 and worked my way North. My Having spent the day across three dealers hunting for a vehicle for my son who is in college, I started South on Route 7 and worked my way North. My son wanted a Jeep Wrangler so i asked him to do some research on Gas Mileage, Maintenance, Insurance, Resale Value, etc.--- Sort of his first foray into Total Cost of OWNERSHIP... He did his Due Diligence and we set out on a course to hunt for year end deals and looks at 2014 closeouts across Jeep, GM, Nissan offerings and landed at our last stop nearly accidentally at Colonial Subaru to see what they had as well. When we arrived we were both tired and cold, but the welcome of the dealership and the open and personal touch and professionality offered by Joe Oliveri and Bobby Chien were amazing. We spent 15 minutes looking into makes and models suitable and ran a comparables with the other manufacturers' offerings we were contemplating and within minutes sat in and test drove a few of the finest Subarus on the lot. We were interested in an Impreza with color and options and then Joe and Bobby combed the NE dealer inventory and found exactly what we wanted at a fair value point. We discussed the deal and were well into the process, when I asked what the car was in the lobby and Joe said it was a Cross Trek and it offered much of the same of what Impreza had but a bit higher off the ground and a few other bells and whistles that we came to value. We identified a 2014 on the lot Alpine White Cross Trek and within 15 minutes had the deal done. There was no walking to and from Joe and Bobby's offices with this that and the other. Bobby came to Joe's desk and we pounded out an amazing total package deal with a trade that was truly a win-win-results for me and my son and Colonial Subaru. When we came back the next day to pick up the car, Joe spent an hour with us going over all the new car orientation with a reassurance that any, and he meant any questions or follow up items we needed were just a phone call away and to this day a month later he has lived up to that commitment and then some. We also were offered extended warranty option and total vehicle protection and we picked and chose the right configuration for us with the help of Jim Meehan, the friendliest financing ops leader. We did not buy every option offered and were again assured and reassured that the sensible things were tended to and no detail was overlooked! Would have to say that HELPFULNESS goes a long way. Will be in the market soon as our third turns 16 in a short few months and I will start and end with Colonial Subaru as I am confident in the "team" and what they can do for the customer! More

A one of a kind experience! Going to buy your first car is never a good experience; we've all heard the horror stories, so when I walked into Colonial Subaru I walked in ready to Going to buy your first car is never a good experience; we've all heard the horror stories, so when I walked into Colonial Subaru I walked in ready to fight. Within seconds my guard was down. While most dealerships come standard with pushy impatient sales personal Colonial Subaru sets itself apart with kind, caring dealers who truly look out for the buyers best interest. My dealer, Drew Furtado, was simply remarkable! I went into Colonial Subaru with a good idea of what I wanted and a better idea of what I could afford. There wasn't a second where Drew tried to sell me something out of that budget and he went above and beyond the call of duty to make sure I left the lot with absolutely no regrets. Even the financing was painless thanks to Erwin Carranza. So, buying your first car is never a good experience, but at Colonial Subaru it can be a phenomenal one! Ask for Drew and you're sure to leave with a smile on your face. More

Highly recommend this dealer This is my second time purchased a car from a dealer. When I purchased my first car, the dealer added a $3000 warranty to my car without telling me. I This is my second time purchased a car from a dealer. When I purchased my first car, the dealer added a $3000 warranty to my car without telling me. I found out the warranty when I checked the price list. I asked the dealer what that was, the dealer confused me by telling me how useful and wonderful was the warranty. At the end I realized that package was very useless. When I purchased my second car at Colonial Subaru, they listed all the price very clearly and simple. They did not add any warranty without telling me. They worked fast and very friendly. I believe they tried their best to help me. Highly recommend this dealer place. I don't remember the finance person who helped me but he was very nice and helpful too. More

Third time's a charm Just bought our 3rd Subaru from this dealer - a 2015 Forester. Sales rep Jim Wright couldn't have been more helpful. Worked with us to find the car Just bought our 3rd Subaru from this dealer - a 2015 Forester. Sales rep Jim Wright couldn't have been more helpful. Worked with us to find the car we wanted and at the price we wanted. Would recommend them unconditionally. And, in fact, recommended them to my son and his family and they just bought a new Subaru. More

Wacky Funny story: I tried to buy a used car from the guys and I will tell you… if there is a way to muck up a deal, these knuckleheads will find it. They w Funny story: I tried to buy a used car from the guys and I will tell you… if there is a way to muck up a deal, these knuckleheads will find it. They were asking about $11,000 for a car. I would have paid 10, cash, perhaps more. A couple days after a short test drive, I called the salesman Pete and gave a low offer to start. This being the internet age and all and email being the most efficient and direct means of communication that I know and being a busy person, I asked that we employ this state of the art device to proceed. He agreed, took my contact info and said he would get back me. Fair enough. I figured a few emails back and forth and we would hit an agreement pretty darn quickly. Long story short: two weeks of phone calls, phone tag, phone calls to say nothing had changed and elusive promises of emails, my eyes were bugging with frustration. These guys were calling me at work, at home, while I was Christmas shopping. Pete said I could have the car for $9800. I hung in the wings. He called two days later, more phone tag and he got the manager Gary on the phone. Gary said 10 and cursed (literally) at his employees for telling me 98. Getting a weird vibe about the place and in a state of melodic meltdown, I put out a 30 minute, take it or leave it offer of 95, dealer fees included. If a no go then lets just move on. No go it was. Monday morning: Email (I nearly fell out of my chair) from Pete. $9300 fees included. WHOA! No go maybe not! A good enough offer to chance getting back into the circus tent with these guys. Email back: “Done”. Next day: Phone call ?. They made a mistake. The price is really $9500. Now, do you think they were playing with me? I declined. Two days later: I munched on my pride and emailed back that I will take it at 95. I wanted to drive it one more time to check a wind noise they had worked on. Pete emailed to come on down. We were there in an hour and took it for a long test drive and with checkbook in hand said we would take it. At that point Gary said someone else (may) be interested in it and it was no longer available at that price. Seriously? My wife said she would gladly pay a thousand or two more not to have to work with this pair. So, if anyone has a tasty little Miata for sale…. More

Great Experience at Colonial Subaru I just bought a 2014 Crosstrek at Colonial Subaru and the process was so smooth. My parents bought a Forester at the dealership about a year ago, and I just bought a 2014 Crosstrek at Colonial Subaru and the process was so smooth. My parents bought a Forester at the dealership about a year ago, and the first thing they told me when I was looking at Subarus was "go to Colonial, and go see Glen Gehrkens!" The process was so simple and Glen was absolutely AMAZING to work with. I was so nervous I would have a negative experience like many of my friends who have purchased new vehicles recently, but Glen put me right at ease the moment he introduced himself. I was going from a car I've had for 8.5 years to a brand new car, and Glen only showed me exactly what I was looking fo - no upselling or anything. I didn't feel pressure to make any decisions, and any question that I had Glen was able to answer. Once I test drove and knew the Crosstrek was for me, Glen and his Business Manager Erwin Carranza worked with me to get a great price. They made everything so easy, and made the whole process seamless. I higly recommend Colonial Subaru to anyone looking at a Subaru for their great inventory, and exceptional customer service! Be sure to ask for Glen, you will not be disappointed! More

Very happy first time subaru owner!! I has been a while since my husband and I bought a brand new car so we were apprehensive about the whole process. We had a great feeling the first ti I has been a while since my husband and I bought a brand new car so we were apprehensive about the whole process. We had a great feeling the first time we stepped into Colonial Subaru and spoke with our salesman, Jim Wright. From the beginning he understood our budget and that we weren't looking for bells and whistles. He never once tried to convince us to buy something or add any options that were going to put us over our budget. We went into the dealership thinking that we were going to buy a legacy because we weren't able to afford a Forester for our growing family, but in fact, Jim gave us a price for the forester that was in our budget (which no other dealership was able to do) and we signed the papers immediately. He was in constant contact with my husband and I to answer any questions we had. We truly had a great experience and we will be back again! Colonial Subaru and Jim Wright have turned us into a Subaru family! More

Above & Beyond My Sales Rep, Jason Walker, has the patience of a saint -- in fact, it seems to be the philosophy at Colonial Subaru. Here's why I say that.... I we My Sales Rep, Jason Walker, has the patience of a saint -- in fact, it seems to be the philosophy at Colonial Subaru. Here's why I say that.... I went in to look at the Subaru Outback, and had looked at a few when I spotted the Forrester in the showroom. While it wasn't the color I wanted, I thought it looked like a better choice for me. Knowing that white was really what I had on my mind, Jason looked at their inventory and found a white Forrester. Unfortunately, it wasn't the Limited (which is what I was looking at) as I really wanted leather seats. He suggested they could swap out the seats and recover in leather. I was all over it. Three days later I came in and signed all the paperwork courtesy of Erwin only to decide I wasn't delighted with the way the leather looked. It didn't seem to fit right. Jason assured me he spoke with the installer who stated it would take a few days (up to a week) for it to fit as I expected. I later read its because the seats are put through so much during the install that the foam time to get back to original shape (go figure). I also realized that the car didn't have the spoiler and a few other options -- completely my fault. It was a long day and I wasn't as on top of it as I should have been. Bottom line, taking into consideration the combination of things, I wasn't delighted with my purchase. I wanted to return it for the Limited. Knowing I had to act quickly, I called the dealership first thing in the morning and got Jason's voice mail. I decided to call the GM, George, who listened to my story. No dealership wants to take a car back, but he did -- and he did it with a smile. I returned the car and selected another car that I picked up a few days later. I LOVE my new Forrester Limited. Thanks to Jason, George and Erwin for all you did to make my buying experience such a good one. More