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Colonial Nissan of Medford - Service Center
Medford, MA
820 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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820 Reviews of Colonial Nissan of Medford - Service Center
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April 15, 2010
Went into for service on my Nissan and the problem was happing 2 other dealers couldn't fix the vehicle bought it into Colonial Nissan and was talking to Joanne about the issue's and then she got the Serv happing 2 other dealers couldn't fix the vehicle bought it into Colonial Nissan and was talking to Joanne about the issue's and then she got the Service Manager Jim Islami to go for a ride and I explained the concern and Jim was very good and we left the vehicle for the day Joanne contacted us when the vehicle was diagnosed we then had the vehicle repaired and have had and problems with the vehicle since we picked it up from service We will be buying are next 2 vehicle from Colonial Nissan due to Jim & Joanne in the service dept and will we be bring in our other vehicle to be service at Colonial Nissan that are a Ford explorer & chevy trailblazer when we talk to Jim he said that the service dept can handle the other models as well as the nissan that we are driving. we will be trading in the vehicle's within the next year great service staff at colonial nissan More
by tano
Employees Worked With
Jim Islami and Joanne
April 13, 2010
I had a great experience at this dealership. Jim Islami was especially helpful and extremely friendly. I didn't have to wait long for my services. He had to order parts for this particular service and th was especially helpful and extremely friendly. I didn't have to wait long for my services. He had to order parts for this particular service and they had them in within 24 hrs and everything was fixed the next day. I would definitely recommend this dealership to friends and family. More
by livbrynne
Employees Worked With
Jim Islami
February 21, 2010
I bought my Nissan Rogue there in 2008 and have had it serviced there periodically since. My experience with Jim Islami has been outstanding at the very least. He is there to help with any and all problem serviced there periodically since. My experience with Jim Islami has been outstanding at the very least. He is there to help with any and all problems swiftly and efficiently. Nissan should be very appreciative to have an employee like him. More
by rock54
Employees Worked With
Jim Islami
February 16, 2010
Brought my Nissan Versa in for service and received prompt curteous attention and the repairs were performed timely and correctly. I would not hesitate to return again. The waiting area was clean and prompt curteous attention and the repairs were performed timely and correctly. I would not hesitate to return again. The waiting area was clean and comfortable with coffee and a TV and I was notified promptly when my car was ready More
by johnmcp
Employees Worked With
J Islami
February 12, 2010
I needed service for my vehicle and after having had exceptional service in the past with prompt and courteous attention, colonial nissan was an easy choice.I was very pleased this time as well. Jim Isl exceptional service in the past with prompt and courteous attention, colonial nissan was an easy choice.I was very pleased this time as well. Jim Islami was totaly knowledgeable with all my needs!! Thanks for everything and I'll definately see you guys next time. More
by goodresults
Employees Worked With
james islami
February 10, 2010
I take my Xterra to Colonial Nissan for all of my scheduled maintenance service. The staff, including the service manager Jim, are always helpful in getting my vehicle in and out quickly and effecien scheduled maintenance service. The staff, including the service manager Jim, are always helpful in getting my vehicle in and out quickly and effeciently. When the mechanics recommend additional needed work, it's always at a good/fair price and the service team gets it done around my busy schedule. More
by leslieahughes
Employees Worked With
Jim Islami
February 10, 2010
Bring our nissan altima in for service and repairs up front and advised us about services needed and spoke to Ken in service and very helpful and explaining services and some of the maintance needed gave front and advised us about services needed and spoke to Ken in service and very helpful and explaining services and some of the maintance needed gave us a free rental for the day so we wouldn't be without a vehicle for the day great service staff and called with update and when our altima was ready to be picked up More
by riatia
Employees Worked With
Ken
February 10, 2010
fast friendly service, excellent work done on my car. the service manager james islami was ery courteous and kind. i explained my problems to the service writer "sunshine" kenny. He immediatly understood service manager james islami was ery courteous and kind. i explained my problems to the service writer "sunshine" kenny. He immediatly understood my brake and steering concerns with my new versa. His professionalism and sunny disposition put me very much at ease. I chose to wait for my car to be serviced. the write-up was quick and easy. The technician test drove, diagnosed and repaired my vehicle very quickly. Excellent service and a cheerfull sunny atmosphere. More
by bestep
Employees Worked With
james islami
October 27, 2009
I find them to be unethical in their price quoting, and to have extremely poor customer service. I brought my car (Nissan Maxima 2004) in with an inoperable blower part on a Saturday. When I dropped to have extremely poor customer service. I brought my car (Nissan Maxima 2004) in with an inoperable blower part on a Saturday. When I dropped my car off they did not inform me about a charge to diagnose the issue. They then called me 4 hours later and said we have one part left in inventory to fix my car and that it would be $450. I told them that it was too much and that I had an extended warranty and that I would bring the car back on a weekday so that they could call the extended warranty company on Monday to see if the replacement part was covered under my policy. At that point the service rep was upset and told me it would cost $93 for the diagnosis in order for me to pick up the car. I asked him why it was not disclosed to me at drop off and he started quoting Massachusetts law and that how they were allowed to charge this amount. After some debate he said, no charge come pick up your car. The following Monday I brought the car back to them so that they could check with my extended warranty provider to see if the part was covered, Colonial Nissan called me back to confirm that the entire procedure was covered less a $50 deductible but that it would take a week to order the part. I had to then chase them every week for 3 weeks to see whether the part had come in. When I escalated the matter to the service manager, he told be to be patient and that these things take time. When I pushed for an answer and threatened to complaint, miraculously the part was in their inventory! I left the car with them for repair, under the explicit understanding that the entire procedure, less a $50 deductible was covered. The next day they called me to say nothing was covered and that the replacement procedure would now cost $270.80 (note – previously it was diagnosed as $450) Were mistaken then or now...or do they just make up figures? When I pushed them to check with the extended warranty company they said only $59.30 was covered. Desperate for my car, I had it fixed, paid the $211.50. When I later called my extended warranty company to checkout the story, they said the reason why full coverage was not extended (less deductible) is because Colonial Nissan does not follow the national labor guidlines (such as - Mitchell); therefore, what should have been 0.3 hours of labor, was charged as 2.0 hours of labor. I realize dealers get to pick their own labor allocation but when you add $190 (2 hours of labor) for something the average dealership across the country is charging 6.6 times less, you can see my frustration with the “padding” being applied by the dealership…had I authorized the fix on the first day I brought my car in, they would have fleeced me for even more ($450). Very, very, disappointing experience and I hope others are not falling trap to this dealership. More
by Amyn
Employees Worked With
Ken Borofsky
May 28, 2009
Horrible service experience. 6 or 7 trips $2500 and a car that is still not completely fixed. It began with an airflow sensor that they were unable to install correctly even after 4 visits. In addition they that is still not completely fixed. It began with an airflow sensor that they were unable to install correctly even after 4 visits. In addition they replaced coils and plugs to the car for a problem that was more than likely caused by the airflow sensor. They even had trouble diagnosing a leaky AC system. More
by ss02474
Employees Worked With
Service department
