Colonial Nissan of Medford - Service Center

I purchased a Nissan Rogue in '08 from Colonnial Nissan. I was so satisfied with the sales process and their professionalism that I decided to "try out" their service department. I have been nothing but de I was so satisfied with the sales process and their professionalism that I decided to "try out" their service department. I have been nothing but delighted with service. Specifically my service advisor, Joanne Sasso, has proved to be extremely knowledgeable, helpful, professional and trustworthy. During the past 3 years she has made it to so very easy to schedule service, resolve any issues or questions I may have had. Joanne is committed to provide you with exceptional customer service. Then there is Jim Islami (manager). He has always been there to make sure you are satisfied with the service provided by his team. If you have a question or need assistance he jumps right in to help you. I have nothing but KUDOS for everyone at Colonnial Nissan. I definitely recommend everyone to do business with this dealership More

As always, Ken does a great job in getting my car into the shop quickly when I call to schedule an appointment, then gets the work done quickly in good quality workmanship manner. Today, I brought a frien the shop quickly when I call to schedule an appointment, then gets the work done quickly in good quality workmanship manner. Today, I brought a friend to test drive a new Juke after I told him how great of a Service Department they had at this dealership. I highly recommend. More

Joanne Sasso was exceptional, very pleased with her knowledge as well as her professionalism. Will diffidently be back and recommend this dealership and service writer :) knowledge as well as her professionalism. Will diffidently be back and recommend this dealership and service writer :) More

The Colonial Nissan of Medford, MA Service Department is the finest service department I have encountered in over 45 years of driving. During that time I have owned twenty three (23) vehicles and this servi the finest service department I have encountered in over 45 years of driving. During that time I have owned twenty three (23) vehicles and this service department harkens back to the days of quality service as opposed to today's service departments, which do not genuinely care about the customer. I can state unequivocally for the record that Mr. Islami and his service department personnel are superb. Every time I have my vehicle serviced I am confident that the job will be done "correctly, the first time". I alspo appreciate the open dialgogue they provide if I have a question.which is unsurpassed by any other dealership. Over the course of the last two years on two (2) occasions I have thought of purchasing a vehicle from a different manufacturer. But, I recognize that it took me many a year to find a service department of this caliber and each time I relent as my number one priority is having the vehicle serviced properly. I state for the record, Mr. Islami and his service department is the finest in the New England area. Due to Mr. Islami and his staff three (3) friends have purchased vehicles at Colonial Nissan of Medford and two others, who did not have confidence in their dealerships, have their maintenance services performed at Colonial Nissan of Medford. Normally, I do NOT recommend companies to others. However, in this case, I do and each of my friends and associates who have their vehicles serviced there are completely satisfied. There is no finer Nissan motor vehicle service department in this state. More

Scammers is the best word for them. You all agree on the service and price and the guy who booked you in adds on stuff. NEVER EVER AGAIN. service and price and the guy who booked you in adds on stuff. NEVER EVER AGAIN. More

I purchased my car here several years and have no regrets. The quality of the work is phenomenal. They are straight forth with their customers. They aren't looking to take more money out of your pock regrets. The quality of the work is phenomenal. They are straight forth with their customers. They aren't looking to take more money out of your pocket, they want you to save money. Colonial has a very customer friendly environment. I would recommend anyone to go to Colonial Nissan. More

All I wanted was a part for a Sentra S for one of my customers. I went to the parts dept and got nothing but a bad attitude from a guy with a gotee. He condescending and just down right rude. I run a au customers. I went to the parts dept and got nothing but a bad attitude from a guy with a gotee. He condescending and just down right rude. I run a auto shop and in the past told customers to go there in order to get parts that I can not get. That will not be happening in the future. It makes me look bad sending a customer there and risk them be treated like this. More

I recently purchased a 2011 Nissan Juke through Colonial Nissan. It's been quite some time since I've purchased a new vehicle and have had many questions about it's driving style, etc. I've also had to br Nissan. It's been quite some time since I've purchased a new vehicle and have had many questions about it's driving style, etc. I've also had to bring it in for a service engine light and paint defects on the interior. Each and everytime I've been in, it's been a wonderful experience. I've never been made to feel silly about my questions and when actual service was necessary my car has been in and out of there in no time flat. I'm always offered a ride to/from work and always, always greeted with a smile. It's never fun to be without my car, but the service group at Colonial make it as pleasant of an expereince as it can be! I recommend this dealership to everyone! More

I'm very happy with the services Colonial Nissan offers. we had a slight issue with the new murano we purchased from Al, so we gave him a call and he quickly set up an appt for us with the service dept. whe we had a slight issue with the new murano we purchased from Al, so we gave him a call and he quickly set up an appt for us with the service dept. when we brought in our car for service, there was a rental car booked for us to use for the day. they even managed to get the issue taken care of the same day. More

I bought my 2010 Sentra from Colonial Nissan in medford. I recently decided to use their mailed offer of oil change & tire rotation. When I checked in, Joanne, Service Rep. par excellance, asked if there w I recently decided to use their mailed offer of oil change & tire rotation. When I checked in, Joanne, Service Rep. par excellance, asked if there was any other work I'd like done that day. I said, "Yes, I'd like my antenna put back on." It had come off in a car wash. Upon completion of the oil & tire work, Joanne told me that the antenna had broken off, they could not re-affix it, and the whole assembly need replacing.....to the tune of, $441.00! I was floored. I told her that when I picked up my new car, 11 months earlier, it had no antenna. It took 3 different Nissan employees to try to get it to stay put....they finally did. I believed that the antenna was broken from the get-go! Joanne then suggested that I speak with the Gen. Mgr, Sayid, which I did. He listened and then investigated. He then asked if I minded waiting until monday or tuesday morning, the latest. He was going to contact Nissan to request a 'good will' servicing. I got a call from Joanne at 8:25 AM monday morning informing me that her manager, Jim Islami, received the OK to allow my antenna assembly to be fixed GRATIS! I was floored. I have never dealt with a dealership service depatmnet that is so nice, knowledgable, and efficient. They get things done! Colonial Nissan is my auto servicer of choice. They also service almost every other car, as well! More