Colonial Nissan of Medford - Service Center

2010 NISSAN MAXIMA 15K SERVICE Hello, I brought my 2010 Nissan Maxima without an appointment had my vehicle for a 15K serviced. Tim Hill is a outstanding and professional service wr Hello, I brought my 2010 Nissan Maxima without an appointment had my vehicle for a 15K serviced. Tim Hill is a outstanding and professional service writer. During my visit he was helping fellow employees and other customers without forgetting about me. He is excellent in his job and can handle pressure and also multitask. THANK YOU again from a satisfied Colonial Nissan client. More

I brought my 2011 Nissan Murano in for service: Oil change & tire rotation. When I was told my vehicle was ready and brought to the cashier to check out. I questioned what was done - the service perso change & tire rotation. When I was told my vehicle was ready and brought to the cashier to check out. I questioned what was done - the service person didn't review the inspection or anything. I HAD TO LOOK AT IT and its a good thing I did. Because it wasn't filled out properly. Only 1/4 of the information was filled out - nothing noted about my tires and brakes, etc. When I questioned the service person felt terrible and said there was a new person that worked on my Murano but would have another technician look at it. The service person went and talked to the tech that did my car and when asked how my brakes looked he said they looked new. REALLY? Last time I was in they were at 50% and 60%. So I was brought back to watch for myself another tech look at my Murano. He said the brakes are now at 30% and 50%. When they looked at my tires; my front right tire is worn more than the others. When I questioned it the service person asked if I ever had an alignment. My answer - NO. I was never told I ever needed an alignment - my Murano has 35000 miles on it and is always brought for service when due. No one has ever said I needed one. Sure enough, the service person checked and didn't see anything on my records. He then tells me that they recommend replacing the tires before winter. So it doesn't make sense to have one done now when i'll be needed tires soon. Ok fine.. so we go to the cashier and check out. My bill was $54.95. I went home did some things.. then checked my bank account online. The idiot at the dealership charged my card $85.20. I called them and got them to refund $27.00. These people are ridiculous and have no attention to details!!! I'm stuck with them as I have a 100k mile warranty with them. I hate dealing with them and want to trade in my Murano for another car with a different dealership because I 'm so disgusted with them!!! More

Went into service for a problem had my mechanic look at the nissan that I was driving after 4 time he couldn't fix it I went to colonial nissan and I spoke to Jim and he said to leave the vehicle and have the nissan that I was driving after 4 time he couldn't fix it I went to colonial nissan and I spoke to Jim and he said to leave the vehicle and have it diagnosed He called me with a estimate I told if was going to fix my car to fix it Jim called when it was done and I came to pick up my Vehicle and he explained what was done and it was cheaper than expected and I have no had any problem since I pick up my car I will only go back to colonial because I am very happy with the service I received I will be looking for a new car soon and Jim told me when I was ready to let him know and he will introduce me to somebody in sales Thank You you guys are awesome More

Jim Islami is the best car dealer I've ever dealt with. He does not waste time or tell you lies. He is very helpful and knows how to handle situations. Jim is the best and would recommend him to anyone. He does not waste time or tell you lies. He is very helpful and knows how to handle situations. Jim is the best and would recommend him to anyone. More

Just took my Versa in for 1 year check up, Ken had me out Just took my Versa in for 1 year check up, Ken had me out within an hour, and Joanne in the past has been just as terrific. This is the best serv Just took my Versa in for 1 year check up, Ken had me out within an hour, and Joanne in the past has been just as terrific. This is the best service department I have ever encountered. Thanks for a great job. Paul and Pat McCarthy 49 Temple Street Somerville, MA 0145 More

The reasons why I am giving this rating is 1 to ensure that the employees here get the proper recognition due for their fine work, customer service skills and willingness to go out of their way to assist that the employees here get the proper recognition due for their fine work, customer service skills and willingness to go out of their way to assist customers ( me) and two that all know that there are still establishments out there that treat customers as individuals giving respect and personal attention to our needs, thus meriting our buisiness. My situation was quite sad with a failed transmission on a 2008 model! Hoestly I did have second thoughts about Nissan and was ready to swith to a nother japanese model , however Jim and Ken in Particular , save the day for me and helped me gain or regain confidence in NISSAN. Cheers to them! More

I found the service I received at Colonial Nissan to be exceptional. Joanne Sasso was friendly, explained the service and what was needed, the price was as she quoted and my overall experience with the se exceptional. Joanne Sasso was friendly, explained the service and what was needed, the price was as she quoted and my overall experience with the service department was a very positive one. More

This dealership was recommended to me by a friend. I found the service to be excellent and the prices were reasonable. Joanne at the service desk was pleasant and helpful. I would return to Colonial N found the service to be excellent and the prices were reasonable. Joanne at the service desk was pleasant and helpful. I would return to Colonial Nissan for future car service. More

Ken found me an appointment time, took care of me in less than the quoted time, and even found me an applicable coupon. Thanks Ken. than the quoted time, and even found me an applicable coupon. Thanks Ken. More

Ken was very kind. He displayed a high level of dedication to customer service. He offered information on paynment options such as One on One versus the online discount which saved me money! dedication to customer service. He offered information on paynment options such as One on One versus the online discount which saved me money! More