Colonial Nissan of Medford - Service Center

The Best Excellant service : Michael helped several times with all my concerns on previous visits Sean Staskawcz, Went above and beyond to Help me wi Excellant service : Michael helped several times with all my concerns on previous visits Sean Staskawcz, Went above and beyond to Help me with a dangerous Brake problem ! He helped coordinate me with the service TECH to make sure I was safe ! Sean gave me piece of my that all my concerns were addressed Thank you very much Stephen Tierney 21 Beacon St. Chelsea Ma. # 617-686-4440 More

Incorrect Diagnosis of the Problem - Tried to Overcharge Me My four year old Juke with less than 25,000 miles on it wouldn't move when I turned it on so I planned on getting it to the dealership closest to wher My four year old Juke with less than 25,000 miles on it wouldn't move when I turned it on so I planned on getting it to the dealership closest to where I live to get it checked out. I brought it here on a Friday afternoon and they claimed they would check it out and call me the next morning with an update. It was only after I called them after 2pm on Saturday that I got a call back telling me it would cost $960 to replace all my brake pads and rotors. They claimed the rotors were too corroded and warped to even resurface them. After calling around I realized that even if this was the case, the price tag was way higher than what I could pay elsewhere so I decided to take my car back and pay them the $120 for checking it out. When I showed up on Monday to get my car first thing in the morning, they claimed it was still up on the lift with no tires on and they'd need 10 minutes to get everything ready. My boyfriend and I asked that they come get us from their waiting area when the car was all set, but over a half hour later we were still sitting there. It was only because my boyfriend went to get something from his own car in the parking lot that he saw my car was sitting there ready to go, but no one came to tell us. After all that, I ended up only having to replace the front brake pads and now my car is running perfectly - there are no problems with my rotors at all. The brake pads cost me $40 not nearly the $1000 that the dealership said I would have to pay. This place is a scam. They thought they could take advantage of me because I am a young female and I will never take my car here again and will warn others to stay away. More

**GREAT SERVICE ** I WANT TO THANKS NISSAN DEALER SPEACIALLY TO MICHAEL SERVICE DEPARTMENT & GUSTAVO PARTS SERVICE THANK YOU FOR TAKING CARE MY VEHICLE EVERY TIME I WANT TO THANKS NISSAN DEALER SPEACIALLY TO MICHAEL SERVICE DEPARTMENT & GUSTAVO PARTS SERVICE THANK YOU FOR TAKING CARE MY VEHICLE EVERY TIME I FEEL VERY CONFORTABLE WITH THEIR SERVICE. THANKS YOU GUYS NISSAN DEALER MY FAVORITE PLACE FOR CAR SERVICE. THANK YOU GUYS **THANK YOU COLONIAL NISSAN*** More

A Salesperson on Your Side If you have the opportunity to work with Clark, then you have someone who is a good listener and is an advocate for your requests. He is persistent If you have the opportunity to work with Clark, then you have someone who is a good listener and is an advocate for your requests. He is persistent with finding you the vehicle of YOUR choice within YOUR budget. He is an ideal salesperson. GREAT JOB Clark! Sandi Arjune More

Great customer service A few days ago, me and my husband went to Kelly Nissan because we were looking for a Nissan pathfinder and we have the worst experience ever, the cust A few days ago, me and my husband went to Kelly Nissan because we were looking for a Nissan pathfinder and we have the worst experience ever, the customer service was so bad, so we left and my brother refer me to colonial Nissan of medford, and we got the best customer service ever, we felt very happy and satisfied with the service, Heri was the best person to help He's so patient, ,He worked so hard to get Us the Car that we want so thank you Heri for the excellent customer service. Thank you. More

They are ok. Should accomplish customer needs! My experience at this dealership hasn't been fully satisfying. I had a few services done to my car at this location which have turned out to be fair e My experience at this dealership hasn't been fully satisfying. I had a few services done to my car at this location which have turned out to be fair enough except for an issue after purchasing a remote starter. Certainly only 13 months after the installation date and one of my key remote controls couldn't work even though i hadn't use it much as my main control. However, I contacted them to notify them about the issue and also to find out if I could bring in the car to them so they could check it out but unfurtunately they simply told me to wait until someone from the dealer contact me which they never followed through. It would be appreciated if they did not only focus on selling! More

Very satisfied customer for over 10yrs. I have been purchasing cars from Nissan for over 10yrs or more. Different mgrs. come and go as well as staff. I would recommend Nissan as they are th I have been purchasing cars from Nissan for over 10yrs or more. Different mgrs. come and go as well as staff. I would recommend Nissan as they are the most caring and knowledgeable people I have ever met. Joe Gerbino, the Mgr is the best person I have ever met. He spends time with his customers as well as his knowledge with everything I can mention. He is a kind, caring person that you don't find anylonger. He speaks softly, never raising his voice, whether it be with his employees or when customers are there waiting to speak with him. I also would like to commend Anthony, who I purchased my car from. He is also a very kind and caring person, When I call to speak to anyone there at Nissan, they are all the most caring, understanding and knowledgeable people I have gotten the pleasure of meeting. Jim is the best in the Service Dept as well as Donna, who is so knowledgeable Do not let her go. More

Service dept Wanted to thank Melvin for taking care of our vehicle while on vacation in Boston from New York... Unexpected car problems made our vacation unpleasa Wanted to thank Melvin for taking care of our vehicle while on vacation in Boston from New York... Unexpected car problems made our vacation unpleasant for my family but this service dept did everything they could to allow us to continue our vacation while they were able to takes right in without an appointment and gets us fixed and back on the road!! Go Red Sox!!!! Thanks Colonial Nissan!! More

happy customer! Thanks for such great service to my vehicle! Honest advisor in Melvin who was very kind and explained all of my service as needed and when I should do Thanks for such great service to my vehicle! Honest advisor in Melvin who was very kind and explained all of my service as needed and when I should do my up coming services! More

service was excellent I needed to get my tire fixed immediately. I was able to get in and get out with no hesitation and without an appointment. Melvin was very helpful and I needed to get my tire fixed immediately. I was able to get in and get out with no hesitation and without an appointment. Melvin was very helpful and I am thankful to have found him because this isn't where I usually go get my car serviced. Thank you Melvin. More