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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
779 Reviews

779 Reviews of Colonial Nissan of Medford - Service Center

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September 30, 2024

Appreciate prompt scheduling even for new Ariya EV model. Laura carefully and thoroughly answered all questions, excellent knowledge and ease. Joshua diagnosed and solved tricky problem with autopilot touch More

by JoeAriyaEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Notartomaso
Oct 01, 2024 -

Colonial Nissan of Medford responded

Thank you, Joe, for taking the time to share your thoughts on working with Laura and Joshua. We're glad to hear they delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

September 26, 2024

Whenever I need service I go to Joanne I have going there for years. She is very knowledgeable about my cars,keeps me informed and explains everything. She is excellent. More

by d322_son
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joanne always meets your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

September 26, 2024

Great people and fantastic work very professional and costumer satisfaction with dedication and answer any questions More

by MARQCHISAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Sep 27, 2024 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

September 26, 2024

Laura, Jessica and the service manager Alex are awesome! my go-tos. Appreciate y'all! More

by OBRIENCHRISTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Christina, for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

September 24, 2024

Laura Notartomaso in Service is fabulous! She’ll guide you through the service visit, keeping you updated along the way. Great experience! More

by nathanakatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Notartomaso - Service counter
Sep 26, 2024 -

Colonial Nissan of Medford responded

Nathan, We are very happy to hear Laura provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

September 24, 2024

Not happy, too many problems. Spending own money to fix. I came back to dealership with multiple problems and only one fixed. Won’t recommend or use again. More

by bbernier75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Chase
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Colonial Nissan of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

Sep 26, 2024 -

Colonial Nissan of Medford responded

Talked to customer.

September 22, 2024

Joanne was very patient, knowledgeable about the process, and helpful. She kept me in the loop every step of the way and displayed empathy and understanding. More

by NEILNUNEZ357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Colonial Nissan of Medford responded

Neil, It's great to hear that Joanne was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

September 22, 2024

The best service in every department. Laura is my go to gal but all the others at the service desk are fabulous as well, knowledgeable, friendly, and treat you as family. The repairmen More

by pivartabedian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura, Andy, Rebecca
Sep 23, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. Laura, Andy, and Rebecca appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

September 20, 2024

I had a very good experience with my oil change. Service was quick and there were coffee and water in the waiting area. Joanne was very attentive to my needs. More

by Cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience, Cristina! We'll pass along your compliments to Joanne. We sincerely value your business and look forward to your next visit! Alex Chase, Service Manager achase@nissanofmedford.com

September 15, 2024

I was very pleased to be able to leave my car at the dealership while the work was performed. This allowed me to smoothly navigate getting to and from the airport and my home, which was a great help! Th More

by ingeridw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura, Service
Sep 16, 2024 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

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