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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
777 Reviews
Call Service Center (781) 395-5300

777 Reviews of Colonial Nissan of Medford - Service Center

Sort by
December 16, 2022

Always a pleasant experience. The staff were helpful and provided great service!! I recommend this place. More

by sJCABRAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2022 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Jim Islami, Service Manager jimi@nissanofmedford.com

December 12, 2022

treating me with respect and good service and van was done in good time during the day More

by RICHREED35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Tagliamonte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Casiano
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jim Islami, Service Manager jimi@nissanofmedford.com

December 08, 2022

The staff that helped with our car did a great job and I am happy with the service More

by MARIAMONSERRAT24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Santarpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami, Shawn Minigan, Michael King
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Dec 09, 2022 -

Colonial Nissan of Medford responded

Maria, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Jim Islami, Service Manager jimi@nissanofmedford.com

December 07, 2022

Service was quick, clear and I felt like they were being honest with me. Would recommend More

by munseman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2022 -

Colonial Nissan of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jim Islami, Service Manager jimi@nissanofmedford.com

December 02, 2022

Colonial Nissan has been servicing my cars for years. I am always greeted with a smile and I feel like I am dealing with friends. The service is top notch and I feel that they are conscientious about let More

by JSPEN2222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami, Michael King
Report | Print
Dec 04, 2022 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jim Islami, Service Manager jimi@nissanofmedford.com

December 02, 2022

Everyone was friendly. I appreciate being able to leave my car to be serviced and was given a lyft to and from home. More

by JAC.BURD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Dec 04, 2022 -

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Jim Islami, Service Manager jimi@nissanofmedford.com

December 01, 2022

Car smelled like gasoline. I was told there was a fuel leak in the garage. More

by JOHN.FRAN.DORAZIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami, Michael King
Report | Print
Dec 05, 2022 -

Colonial Nissan of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jim Islami, Service Manager jimi@nissanofmedford.com

December 01, 2022

They sold me a Murano with a leaking sunroof. It leaked within 2 days of owning it. They fixed the leak but left the interior damaged and wet, did an improper cleaning/repair and now essentiall More

by belitb
Workmanship
Recommend Dealer
No
Employees Worked With
Andy Bellizia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2022 -

Colonial Nissan of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jim Islami, Service Manager jimi@nissanofmedford.com

November 30, 2022

Brandon in the service department was helpful, professional and took care of my auto issues promptly. He was polite and greeted me with a smile. I appreciated the service. More

by ANNAM59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 02, 2022 -

Colonial Nissan of Medford responded

Anna, thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

November 30, 2022

As always accommodating and professional. Joanne in service especially friendly personable and attentive to needs. More

by miketillo3599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad to hear that Joanne was able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

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