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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
778 Reviews
Call Service Center (781) 395-5300

778 Reviews of Colonial Nissan of Medford - Service Center

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January 19, 2023

I was well received as soon as I arrived. The customer service was fantastic and professional well as the maintenance of the service personnel. Lino More

by linoT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael King, Jim Islami, Michael King
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Jan 19, 2023 -

Colonial Nissan of Medford responded

Lino, thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

January 17, 2023

It is always a pleasure to service my car at this location! The staff are friendly, timely and they make sure to explain in detail what the diagnostics are. Making an appointment is easy and you alwa More

by SMAIKHOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Islami
Report | Print
Jan 18, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Islami, Service Manager jimi@nissanofmedford.com

January 11, 2023

I got a coupon ($29. 99) from Colonial for their service as a Christmas gift. So I went to Colonial. But they asked me to pay $55.78 in the end. I feel I am deceived. More

by CO
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
NA (I don’t know names who gave me an invoice, but her explanation of the bill was not clear
Report | Print
Jan 15, 2023 -

Colonial Nissan of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Jim Islami, Service Manager jimi@nissanofmedford.com

January 11, 2023

They’re responsive, knowledgeable, timely. They are communicative about all procedures necessary and make sure I understand why a fix is nefessary More

by BONNYCARROLL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, Jim Islami
Report | Print
Jan 12, 2023 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

January 10, 2023

They had friendly service, a nice waiting lobby with coffee and a TV, and the repairs were quick. More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2023 -

Colonial Nissan of Medford responded

David, It's great to hear that Jessica was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Jim Islami, Service Manager jimi@nissanofmedford.com

January 10, 2023

Friendly; eager to please; go the extra mile! Why would I want to go anywhere else? More

by FOLEYHODGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 12, 2023 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

January 09, 2023

Easy to book service, friendly reception staff work is done efficiently and well but is expensive. More

by brian.hickey2010
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2023 -

Colonial Nissan of Medford responded

Brian, Thank you for the kind words for our service department! Joanne and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Jim Islami, Service Manager jimi@nissanofmedford.com

January 03, 2023

Brandon did a great job and made sure that he communicated with me. He was very diligent and made sure all issues were resolved. More

by ARIIRVINGS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon was great, Michael King
Report | Print
Jan 03, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

January 03, 2023

They were very efficient and got my work done before they went on lunch break More

by driscoll.kevin15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Jan 03, 2023 -

Colonial Nissan of Medford responded

Kevin, Thank you for taking the time to share your feedback with us. Bradon and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jim Islami, Service Manager jimi@nissanofmedford.com

January 02, 2023

The service was fast, even when the holiday season was right around the corner. Good job. More

by POINTAUTOSALES
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Laura
Report | Print
Jan 02, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jim Islami, Service Manager jimi@nissanofmedford.com

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