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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
778 Reviews
Call Service Center (781) 395-5300

778 Reviews of Colonial Nissan of Medford - Service Center

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October 04, 2024

My experience with getting my vehicle could not have been better. Joanne and Jessica were extremely courteous and professional. the communications was excellent. More

by tkinnon63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your kind words for Joanne and Jessica, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

October 02, 2024

The service department at colonial Nissan was extremely helpful in having an engine replaced under extended warranty. Jonathan was exceptional and kept me informed every step of the way. More

by cdemato0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service department
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Oct 02, 2024 -

Colonial Nissan of Medford responded

Thank you for your kind words for Jonathan and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

October 01, 2024

Nothing got resolved. I know it is a sensor I have had the car for a year and it lights up when I am low on gas. I ran out of gas twice with car stating I had gas. When I More

by TRICIA294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Licona
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2024 -

Colonial Nissan of Medford responded

Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Alex Chase, Service Manager achase@nissanofmedford.com

October 01, 2024

Laura, in Service dept, was exceptional in her communications and walking me through the entire repair process - remotely (I'm not in Mass). More

by mde_gregorio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura (Service)
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Oct 01, 2024 -

Colonial Nissan of Medford responded

We are delighted to have provided you with a positive experience. We'll be sure to share your compliments with our crew. We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

October 01, 2024

Quick and most efficient very nice atmosphere in the service section. Highly recommend this dealership! More

by RLPCAPPY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnaton was his first name I believe
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Oct 01, 2024 -

Colonial Nissan of Medford responded

Thank you for the five-star review. Thank you for choosing Colonial Nissan and helping to spread the word about us. Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

I had a great experience with the dealer and was very satisfied with the service More

by Rosewelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Declan Foyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2024 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

Service was really good and they even showed me the problem and gave suggestions on how to avoid it More

by SUMIT.PEC001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your service experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

I like they did a good job on my car Nissan titan 2013. I am very happy with the job they did. More

by LXAVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

Very good, Jon is great! Thank you for your support! I enjoyed the whole service! More

by zhongying1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon
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Sep 30, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. Jon and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

Appreciate prompt scheduling even for new Ariya EV model. Laura carefully and thoroughly answered all questions, excellent knowledge and ease. Joshua diagnosed and solved tricky problem with autopilot touch More

by JoeAriyaEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Notartomaso
Report | Print
Oct 01, 2024 -

Colonial Nissan of Medford responded

Thank you, Joe, for taking the time to share your thoughts on working with Laura and Joshua. We're glad to hear they delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

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