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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
778 Reviews

778 Reviews of Colonial Nissan of Medford - Service Center

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March 13, 2023

I'd prefer a more transparent pricing disclosure. They added a few items (ranging from $8 to $29.95 each extra) that weren't in the agreement to a simple oil change service and didn't communicate to More

by JPAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Licona
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Colonial Nissan of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jim Islami, Service Manager jimi@nissanofmedford.com

March 12, 2023

Nissan is great when we talk about any services! They are very quick with all my needs. More

by Renato Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilo Oliveira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Declan Foyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blanca Escobar
Mar 13, 2023 -

Colonial Nissan of Medford responded

Thank you for your business and this review, Renato. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jim Islami, Service Manager jimi@nissanofmedford.com

March 08, 2023

BRANDON IN SERVICE/REPAIR IS THE BEST! ALWAYS KEEPS ME UP TO DATE AND EXTREMELY HELPFUL! More

by dummyeva3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRANDON
Mar 08, 2023 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Brandon met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

March 06, 2023

I’m extremely pleased with the courteous and professional service at Colonial Nissan in Medford, MA . More

by carltonsmith873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calvin Cheeks
Mar 07, 2023 -

Colonial Nissan of Medford responded

Carlton, thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Islami, Service Manager jimi@nissanofmedford.com

March 02, 2023

bad service. cumbersome optional payment methods.the estimated price. it was higher at the end (charges that were not mentioned at the beginning) . the attenti More

by JIVAN26K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
none of the listed
Mar 02, 2023 -

Colonial Nissan of Medford responded

Hi, I am sorry for your concerns with us but do to company policy , we can not take personal checks over $2500.00.We will work on other ways to try and present better clarification and signage in our dealer ship. If you would like to discuss this futher please contact Joseph Bellizia Gerneral Manager.Thank you for your time on this matter.

Mar 03, 2023 -

JIVAN26K responded

I explained a million times that it wasn't a personal check. it was a check from one of my companies. In addition, I asked a day before to be sure that I would not have to go to the bank for cash. I work with very short work times and that delays me from 3 to 4 hours a day of work production. Thank you for making it easy for me to pay for a new transmission.

March 02, 2023

They are my go to service team. Always fair, professional, and sound advice. They have helped me get 15 years out of my Nissan Titan and will be doing the service on my next if the More

by KEVIN@ACCOMPLICEEDIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Daughtrey
Mar 03, 2023 -

Colonial Nissan of Medford responded

Kevin, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Jim Islami, Service Manager jimi@nissanofmedford.com

February 28, 2023

The service department made scheduling an appointment a very smooth and easy process. They were also very organized and clear when they needed to notify me about my car being ready to be picked up. I reall More

by SARA81718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami, Michael King
Mar 01, 2023 -

Colonial Nissan of Medford responded

Thank you so much for your kind words, Sara, and for taking the time to leave us this wonderful feedback! Jim Islami, Service Manager jimi@nissanofmedford.com

February 28, 2023

I have been a client of Colonial Nissan for many years. I have also taken all of my cars to their service center and have always had amazing service. They always get my car in and out as quickly as possibl More

by BUBBLESCATINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilo Oliveira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Islami, Blanca Escobar, Michael King
Mar 01, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Jim Islami, Service Manager jimi@nissanofmedford.com

February 24, 2023

Long wait even having appointment. I’ve had a 9:30 appointment and left the shop after almost 3 hours just for a diagnostic. More

by pereiraj0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Feb 26, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Jim Islami, Service Manager jimi@nissanofmedford.com

February 22, 2023

Easy to schedule appointment, great service, very clear explanation of services required and performed. Have been coming to the dealership for years and will keep coming back. More

by BIBIANA_OSORIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Colonial Nissan of Medford responded

Bibiana, Thank you so much for your excellent review! We are so glad that Joe had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Jim Islami, Service Manager jimi@nissanofmedford.com

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