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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
778 Reviews

778 Reviews of Colonial Nissan of Medford - Service Center

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April 01, 2023

Professional and courteous staff! Grateful for the timely communication and support of the service team! Thank you. More

by JDLCJOHNSON4
Recommend Dealer
Yes
Employees Worked With
Mike Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Apr 01, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

March 31, 2023

Prompt efficient service. Professional and overall 5 stars are deserved. Will return for service again. More

by KIRKWP38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Santarpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Minigan
Apr 01, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

March 30, 2023

good service for my oil change and tire rotation! Joanne was great and help get me in and out fast! More

by melissa sheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2023 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

March 29, 2023

Excessive labor & diagnostic costs. No itemization of labor charges. Extremely expensive probably due to labor costs, hardly any customers. More

by mysteriousdac
Recommend Dealer
No
Employees Worked With
Skip
Apr 01, 2023 -

Colonial Nissan of Medford responded

Phony review

March 28, 2023

Fantastic . Will use again always . The staff was the best ! Very quick and honest . Thank you More

by faheyjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

March 27, 2023

they were excellent, did what I wanted . Alex took my requirements on the phone and Brandon took care of everything when I came in good job by all. More

by BUCKGUNZ3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 27, 2023 -

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

March 25, 2023

Amazing people everyone in service was great the mechanic that worked on my vehicle was friendly, and professional the adviser Laura was kind and very informative and the General Manager Joe B was super frie More

by jcarolina2207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2023 -

Colonial Nissan of Medford responded

Thank You For your kind words. Joe

March 25, 2023

They take great care of me by providing me a car to use for the time my car was repaired. No complaints, great customer service!! I noticed the car engine is louder than usual I may have to go back. More

by DBDIECLINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Mar 26, 2023 -

Colonial Nissan of Medford responded

Thank You, Please feel free to bring by any time that is good for you, we will take a listen with you Thank You Joe

March 24, 2023

Service was great and fast ! !!!!! Very easy to deal with I would recommend too anyone More

by stratis111
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Mar 24, 2023 -

Colonial Nissan of Medford responded

Thank you for the five-star rating for our service department! We look forward to serving you in the future. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Alex Chase, Service Manager achase@nissanofmedford.com

March 24, 2023

Laura is GREAT! Open and honest and timely communication and updates. She is a hard worker and always pleasant. More

by Moi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
Mar 27, 2023 -

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear that Laura and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

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