Back

Colonial Nissan of Medford - Service Center

Medford, MA

4.7
779 Reviews

779 Reviews of Colonial Nissan of Medford - Service Center

Sort by
May 10, 2023

Great customer service. Plus, I didn't have to wait long. thank you so much. More

by mfpsweets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

May 10, 2023

Great support staff. Very helpful and informative. Nice waiting area. Calm environment and no pressure from salespeople. More

by megan.arrington99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 10, 2023 -

Colonial Nissan of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

May 09, 2023

Love it that I got a ride to work and back at the shop from my home on the next day. Not having to figure out how to get to dealership really made things easier for my daily busy life. Thank you More

by DAYANIQUEIROZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
May 10, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

May 09, 2023

Friendly service with great attention to detail. Laura helped me understand the price breakdown for each service offering and I appreciated that a lot. More

by dabowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
May 09, 2023 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

May 09, 2023

The first time I didn’t wait too long . I will be back good job More

by RACHID_TOUATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

May 08, 2023

The service manager was very rude and not willing to work with us on pick-up of a company vehicle. We didn't have anyone in the area to pick up the van yet they wanted to charge us $2,000 to store the van w More

by SECKERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
May 09, 2023 -

Colonial Nissan of Medford responded

We're very sorry to see that you didn't have the best experience at our dealership. We received your vehicle in our night dropbox with no information. We made our best efforts to find the owner. We were given 3 phone numbers from Enterprise Fleet. We called multiple times and received no response. We discount the storage bill by 50% to try and accomodate our customer. We never spoke with your company until the day the vehicle was picked up. If you have any questions or would like to discuss futher please give a call. Thank you Andrew Bellizia GSM Colonial Nissan 781-395-5300

May 08, 2023

Great service and staff, the waiting time was good, and waiting area clean as well More

by edwin_egamez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Colonial Nissan of Medford responded

Thanks, Edwin, for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

May 05, 2023

Brandon was so helpful to my experience at the dealership. He is a great customer service representative. More

by katrinapavao16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
May 07, 2023 -

Colonial Nissan of Medford responded

Thank you so much for your kind words, Katrina, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

May 05, 2023

Quick and seamless interaction as always! Laura is so easy to work with. She made my check in and check out easy and seamless process. The work was exactly as quoted and explained clearly. More

by LRUSHFELDT.STUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura
May 07, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

May 04, 2023

Everything went great with my service appt and I will definitely be back for future service. More

by bec371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

...
53
...