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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
779 Reviews
Call Service Center (781) 395-5300

779 Reviews of Colonial Nissan of Medford - Service Center

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June 07, 2023

Got charged over $500 to fix air conditioning. It wasn’t diagnosed properly. Now we still need it fixed and we’re out money spent for nothing. More

by KCOSTELLO398
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service department staff
Report | Print
Jun 10, 2023 -

Colonial Nissan of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Alex Chase, Service Manager achase@nissanofmedford.com

Jun 10, 2023 -

KCOSTELLO398 responded

So my daughter brought in the vehicle again to fix the air conditioning. They said a different part needs replacing and charged her over $700 this time and now it’s leaking. So we have now spent $1300 total and it’s still broken. My daughter is reaching out one last time. If this isn’t corrected for free we will take it elsewhere and I will contact the attorney generals office for help. Very disappointed.

June 06, 2023

The service people are great and very efficient. Joanne, Jessica and Laura are very efficient. More

by AEVELYN.FEDERICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Colonial Nissan of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

June 01, 2023

Customer service was wonderful. Easy to get an appointment and very pleasant person scheduling. Laura and Jessica are very efficient and friendly. More

by INFO.MERAKICLEANING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

June 01, 2023

Great good for change new oil that it Hervin who work know me very well More

by IRISHWOODY.WB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Chase
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Santarpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Minigan
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Jun 02, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback! We appreciate your business and look forward to serving you again. Alex Chase, Service Manager achase@nissanofmedford.com

June 01, 2023

My name is Brendon Gianatassio. 2019 Nissan Rogue. Leased from Shaq at Colonial Nissan. Shaq is awesome More

by bgianatassio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jun 02, 2023 -

Colonial Nissan of Medford responded

Thank you for the kind words for our team, Brendon! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Chase, Service Manager achase@nissanofmedford.com

May 30, 2023

I have never had a problem with the service in Medford. I think they all do great work More

by d322_son
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

May 30, 2023

Best service around. .i wll always go back to colonial. Always a smile and very jovial More

by VINNIEFERLISI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2023 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

May 30, 2023

Tienen un servicio excelente para el cliente y siempre dispuestos a colaborar con las inquietudes y solucionar nuestras necesidades More

by NAUJK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

May 29, 2023

The service department were very courteous, efficient and professional. Overall it was a very positive experience. More

by JDUTRA26
Recommend Dealer
Yes
Employees Worked With
Not shown and don’t remember her name
Report | Print
May 30, 2023 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

May 26, 2023

Worse dealer when they sell car nice after car sold they rude also they offer warranty and after they said ohh yo had to pay no good More

by bladimir3312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gerson Ruiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2023 -

Colonial Nissan of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

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