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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
779 Reviews
Call Service Center (781) 395-5300

779 Reviews of Colonial Nissan of Medford - Service Center

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June 12, 2023

I was very pleased by the excellent customer service, both from Joanne at the service desk and the technician who worked on my car. Thank you all. More

by lgordon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry, I forgot the name of the service technician, but he was very helpful.
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Jun 13, 2023 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

June 12, 2023

What Others Say tech was awesome! what a great experience! service advisor was very polite and knowledgeable. READ MORE My service experience has always been great for the last 1 More

by BRADESTEP42
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Minigan
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Jun 13, 2023 -

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

June 12, 2023

tech was awesome! what a great experience! service advisor was very polite and knowledgeable. fella in parts had a pecular shirt on. More

by BRADESTEP42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad was great!, Shawn Minigan
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Jun 13, 2023 -

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

June 09, 2023

You can tell when trying to work with them all they want is your money. Not helpful at all. More

by jazmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Sasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2023 -

Colonial Nissan of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Chase, Service Manager achase@nissanofmedford.com

June 09, 2023

My service experience has always been great for the last 12 years. Always great service. More

by SANDYMB38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2023 -

Colonial Nissan of Medford responded

Thanks, Sandy, for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

June 08, 2023

I never have had a problem with the service department. I think they do good work when I bring my cars in for service. More

by d322_son
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

June 08, 2023

Service was excellent People very friendly & listen when asked a question and find out the answer to your questions More

by RNCROTTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

June 08, 2023

Work was done as expected. It was finished on time and everyone was courteous and nice. More

by GDELLISOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 08, 2023 -

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

June 07, 2023

Colonial Nissan of Medford's service department is top notch. My vehicle's service was done promptly and efficiently Joanne Sasso was professional, kind and friendly. More

by ANNAM59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joanne and our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

June 07, 2023

Everything went extremely smoothly and I was able to get all my work done within a day More

by joehurton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Colonial Nissan of Medford responded

Thank you for your business and this review, Joe. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

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