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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
780 Reviews

780 Reviews of Colonial Nissan of Medford - Service Center

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October 09, 2023

The service was good. I was in and out quickly and the staff was friendly. More

by CJSAWYER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Colonial Nissan of Medford responded

Thank you so much for taking the time to leave us a great rating. We appreciate your business. Alex Chase, Service Manager achase@nissanofmedford.com

October 07, 2023

Joanne was amazing! She was gracious and very helpful ! She’s an asset to your company. In current times it’s very difficult to come across someone who takes pride in th More

by MIKEYJOE1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear Joanne was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

October 04, 2023

Really appreciated them taking me without an appt and for the fast turnaround I’m getting me out the door More

by SSTUTZMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hervin Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

October 02, 2023

I requested work be done in certain time and they did exactly that. My car run just fine again. More

by mebaiden79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

October 02, 2023

Customer service women was very friendly and informative. As far as service, I do not wish to comment as my truth about that is extremely frustrating and disappointing. More

by KIMBERLYANNE7188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie ?
Oct 05, 2023 -

Colonial Nissan of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

October 02, 2023

If there’s a recall on a part, and accept my car into the shop for said recall, why don’t you tell your customers that you don’t even have a “repair” for it? I waited 2hrs for them to tell me that there’s no More

by AAFRANKLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Bacon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Colonial Nissan of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Alex Chase, Service Manager achase@nissanofmedford.com

October 02, 2023

I was in need of speedy repairs, and they took care of me. The Mechanic did a great job, and the car feels like new. Thanks Colonial Nissan. More

by GFLETCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Doherty - Mechanic , Shawn Minigan
Oct 02, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

October 01, 2023

Have used Coloniall for last 2 service appointments on my ‘22 Rogue. Reliable and quick are 2 words that best describe those experiences. More

by gregoryobrien34
Recommend Dealer
Yes
Employees Worked With
Nina
Oct 02, 2023 -

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Gregory, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

October 01, 2023

Great. Awesome. Respectful. Funny. Accommodating. Terrific! Helpful. Clean workers. Beautiful cars in showroom. I'm funny in there w staff ( I hope! A++ More

by Shelly66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2023 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

September 27, 2023

It was quick and easy to get the recall repair done. The staff was pleasant. More

by davidebeeching
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2023 -

Colonial Nissan of Medford responded

Thank you, David, for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

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