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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
822 Reviews
Call Service Center (781) 395-5300

822 Reviews of Colonial Nissan of Medford - Service Center

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January 09, 2025

I am very satisfied with the service received and staff is very nice and helpful. More

by alan44
Recommend Dealer
Yes
Employees Worked With
Employee not listed
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Jan 10, 2025 -

Colonial Nissan of Medford responded

Alan, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

January 08, 2025

The service team at Colonial are fantastic. Great with follow up, no hard sell on reccomendations of potential needed service and every single time, the car is ready on time or before when prom More

by mike.kelly38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nina - Service Assistant
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Jan 08, 2025 -

Colonial Nissan of Medford responded

Mike, Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

January 08, 2025

I am very satisfied with the service received and staff is very nice and helpful More

by MIMO513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

January 08, 2025

Efficient and professional experience with my very first oil change at this location. Very pleased More

by cwilde9398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2025 -

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear Joanne and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

January 07, 2025

The maintenance staff are courteous and communicate status well. The online scheduling system very easy. to use. More

by mrcunningham76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

January 06, 2025

I recently brought in my car for maintenance and did not have the best experience. After leaving a review, Andy soon contacted me. Andy was nothing short of amazing. He apologized for my experience and allo More

by linkinfall
Recommend Dealer
Yes
Employees Worked With
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Colonial Nissan of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Alex Chase, Service Manager achase@nissanofmedford.com

January 01, 2025

Located in an easy to access area. Great efficient customer service at a reasonable cost. More

by KAREN2RUSSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Colonial Nissan of Medford responded

Karen, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

December 28, 2024

The quality of the service was good and was completed in a timely and efficient manner. More

by KALYAN.REDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2024 -

Colonial Nissan of Medford responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

Dec 29, 2024 -

Colonial Nissan of Medford responded

Thank You

December 28, 2024

The service was excellent. Joanne was courteous and helped me get set up with the proper maintenance. More

by CHARIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2024 -

Colonial Nissan of Medford responded

Thank you for your business and this review. We're happy to hear Joanne was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Chase, Service Manager achase@nissanofmedford.com

Dec 29, 2024 -

Colonial Nissan of Medford responded

Thank you for your kind words

December 26, 2024

I have been bringing my cars here for a long time and I have never had a problem. Joanne always keeps me updated . More

by d322_son
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your excellent review! We are so glad that Joanne had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Nissan of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Chase, Service Manager achase@nissanofmedford.com

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