Colonial Nissan of Medford - Service Center

I would highly recommend colonial Nissan of Medford for its sales and service of your vehicle its sales and service of your vehicle More

They got me to an appointment right away. great customer service, always communicative, and no pressure sales. They were very helpful with Lyft services. Highly recommended. great customer service, always communicative, and no pressure sales. They were very helpful with Lyft services. Highly recommended. More

Jonathon was a pleasure to work with. He made the entire process seamless. He kept me updated the entire time. He made the entire process seamless. He kept me updated the entire time. More

The service and Service Department at Colonial Nissan is excellent. I have never had any concerns about the work to be done, because it has been done correctly the first time. excellent. I have never had any concerns about the work to be done, because it has been done correctly the first time. More

My problem was solved eventually, but I had to come 3 times to the service center for that. In addition, the battery of the new key is low, although the old one had a new battery. Please call me. times to the service center for that. In addition, the battery of the new key is low, although the old one had a new battery. Please call me. More

The best dealership in the East coast. Wonderful knowledgeable employees and a great selection of vehicles. Wonderful knowledgeable employees and a great selection of vehicles. More

Very professional, courteous and informative. They answered all my questions about concerns in a non judgment manner. My first there and I felt totally respected They answered all my questions about concerns in a non judgment manner. My first there and I felt totally respected More

Good service, but overcharged for labor. Engine light came on. The diagnostic found a faulty oxygen sensor, where apparently the wires were chewed on by a rodent. They replaced the sensor Engine light came on. The diagnostic found a faulty oxygen sensor, where apparently the wires were chewed on by a rodent. They replaced the sensor, charging me for a full 2 hours of labor ($340). I have done some engine repairs in the past, here's the actual breakdown: 1) plug in the computer to get the error code = 10 minutes max, 2) replace the oxygen sensor = 20 minutes max (it is totally exposed, not a tricky replacement), 3) plug in the computer to confirm the error code is gone = 10 minutes max. About 30 minutes of labor, maybe 40. But they charged me for 120 minutes. Now, they did look at 2 factory recalls (as far as I can tell just glanced at the rear-camera wiring and made sure the steering wheel wasn't off center), and also did a 'complimentary' multi-point inspection, and perhaps all that together took another 20 minutes. So then, I'm guessing they added all that together, with the actual repair, and perhaps it took 1 hour and 5 minutes, so they rounded up to 2 hours of labor. However, I'm not supposed to be paying them for the factory recalls or the multi-point inspection. So, regarding pay, they doubled the labor charge (at least), should have been $170 max. Price = 1 star. However, besides that, the service was good. Laura at the service desk was professional and quick (and nice). They have a complimentary shuttle service anywhere within 8 miles, to take you some where after you drop off. And they got the car back to me in 1 day. Service = 5 stars. Combined rating (1 + 5)/2 = 3 stars More

Service was fast. Joanne was friendly and helpful. She explained everything in a way that I could understand. Joanne was friendly and helpful. She explained everything in a way that I could understand. More

The car was taken on time. Staff were courteous, professional, and knowledgeable I was informed of the repairs that were done and any others that need attention the next ti Staff were courteous, professional, and knowledgeable I was informed of the repairs that were done and any others that need attention the next time I came in for an oil change. More