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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
780 Reviews
Call Service Center (781) 395-5300

780 Reviews of Colonial Nissan of Medford - Service Center

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February 28, 2024

Servicing my vehicle was such a quick and easy process! Thanks Colonial Nissan of Medford! More

by jdupree5225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. Alex and our team appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

February 28, 2024

They always give best service I never feel I’m being forgotten Always keeps me posted More

by jamespcerulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Colonial Nissan of Medford responded

James, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

February 27, 2024

The people are nice and this was the first service that I had at any nissan in the past two years that took less than an hour. However, paying almost $200 to find an easily describable issue is insane. Also, More

by anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not remember who I spoke to
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Feb 28, 2024 -

Colonial Nissan of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Alex Chase, Service Manager achase@nissanofmedford.com

February 26, 2024

I arrived and Joanne greeted me and got my car in the queue for service. The dealership handled the work efficiently and in a timely manner. I would recommend Colonial to anyone for the service and frien More

by D.NOTARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with Joanne and our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

February 26, 2024

Service was done quick and efficient. The desk people were very pleasant interacting with them was less tense as I felt from my personal experience in the past More

by SUSANTOUREAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nilo Oliveira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Minigan
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Feb 26, 2024 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out, Susan. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

February 24, 2024

Was pleasantly surprised at the cost of my last visit. Staff are always pleasant and courteous. More

by sbf.aok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2024 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

February 24, 2024

Car buying process was easy and painless. I would buy another car from colonial nissan More

by ANDYDPLUMBING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 25, 2024 -

Colonial Nissan of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Chase, Service Manager achase@nissanofmedford.com

February 23, 2024

Colonial Nissan of Medford it is an excellent dealership,and very good and friendly customer attention. More

by SILVAKONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Casiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blanca Escobar
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Feb 23, 2024 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

February 23, 2024

Very communicative, informative and welcoming. Would definitely recommend this dealership for repairs and servicing your vehicle! More

by ALEXDINAN99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

February 19, 2024

Service was great. They explained everything and kept me informed throughout my service. They got my car in right away for emergency service and walked me through the p More

by corgreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan - 5 stars
Report | Print
Feb 19, 2024 -

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Jonathan here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

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