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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
780 Reviews
Call Service Center (781) 395-5300

780 Reviews of Colonial Nissan of Medford - Service Center

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March 09, 2024

All was perfect the service the client service and the waiting room all was on time and really good More

by flufli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

March 08, 2024

Joanne is friendly and knowledgeable. I am so happy she is there to help me. The dealership is great, also. More

by rfrances02155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Colonial Nissan of Medford responded

It's great to hear that Joanne was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

March 08, 2024

Staff is always so friendly and helpful they do all to make you comfortable. I More

by darlene1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 08, 2024 -

Colonial Nissan of Medford responded

Thank you for your very kind review, Darlene. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

March 07, 2024

The staff are always attentive and knowledgeable. They're the only reason I return for my regular service despite competitor offerings. More

by c.okalany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 07, 2024 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford, we look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

March 06, 2024

I was very satisfied with the service I will will refer ma family and friends to Nissan Colonial center. More

by CJJULES2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

Colonial Nissan of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

March 04, 2024

jessica was really great to work with, very communicative. my car was done the same day More

by VHAYWARD20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Colonial Nissan of Medford responded

Thank you for your very kind review. Jessica and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

March 04, 2024

Short waiting period, job well done, kept me informed, superior waiting area. Very happy iverall. More

by RIDERLB1545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

March 02, 2024

Alex did a fantastic job getting my vehicle serviced and working with a 3rd party to coordinate service, repair, and payment; he kept me up to date during the entire experience. Excellent job! More

by TPSHOPK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Alex here at Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

March 01, 2024

Helpful pleasant staff. They took care of all my needs. Uber service was a very pleasant surprise. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hervin Barrientos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Minigan
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Mar 01, 2024 -

Colonial Nissan of Medford responded

Thanks, Steve, for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

February 29, 2024

I had given to fix engine light that cost me $3000 few days later I was hearing filing noise from tire. I went to my local mechanic to find out the issue and it turned whoever worked on my car at colonial More

by pradymm
Recommend Dealer
No
Employees Worked With
Don’t remember the name
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Feb 29, 2024 -

Colonial Nissan of Medford responded

You contacted our service director Alex he asked you to bring the car in, he did tell you he was sorry for any inconvenience he would be happy to help in any way. He told you it would be taken care of ASAP. You decided you did not want to bring it back, and i could understand that. We did say we were sorry, we would not want to put anybody in danger, when you did talk to Alex ( your exact words to him were things happen and you wanted to bring it to his attention). We are sorry and if we can correct in any way please call. Sincerely, Joe Bellizia General Manager

Feb 29, 2024 -

pradymm responded

Joe, Alex didn’t apologize, he did not take responsibility and he did not ask me to bring the car for check up. Instead he was saying your tire might have been loosed because somebody must have tried to steal your tire. I have been coming to colonial Nissan since 8 years and I am disappointed with the service. I understand mistakes can happen but Alex did not take the responsibility of the mistake Pradeep Mahale

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