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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
890 Reviews
Call Service Center (781) 395-5300

890 Reviews of Colonial Nissan of Medford - Service Center

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September 30, 2024

Service was really good and they even showed me the problem and gave suggestions on how to avoid it More

by SUMIT.PEC001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your service experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

I like they did a good job on my car Nissan titan 2013. I am very happy with the job they did. More

by LXAVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Colonial Nissan of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Nissan of Medford. Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

I had a great experience with the dealer and was very satisfied with the service More

by Rosewelt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bellizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerson Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Chase, Declan Foyle
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Sep 30, 2024 -

Colonial Nissan of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Nissan of Medford. We look forward to having you as one of our valued customers for many more years to come! Alex Chase, Service Manager achase@nissanofmedford.com

September 30, 2024

Appreciate prompt scheduling even for new Ariya EV model. Laura carefully and thoroughly answered all questions, excellent knowledge and ease. Joshua diagnosed and solved tricky problem with autopilot touch More

by JoeAriyaEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Notartomaso
Report | Print
Oct 01, 2024 -

Colonial Nissan of Medford responded

Thank you, Joe, for taking the time to share your thoughts on working with Laura and Joshua. We're glad to hear they delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

September 26, 2024

Whenever I need service I go to Joanne I have going there for years. She is very knowledgeable about my cars,keeps me informed and explains everything. She is excellent. More

by d322_son
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joanne always meets your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

September 26, 2024

Great people and fantastic work very professional and costumer satisfaction with dedication and answer any questions More

by MARQCHISAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
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Sep 27, 2024 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Chase, Service Manager achase@nissanofmedford.com

September 26, 2024

Laura, Jessica and the service manager Alex are awesome! my go-tos. Appreciate y'all! More

by OBRIENCHRISTINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Christina, for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

September 24, 2024

Laura Notartomaso in Service is fabulous! She’ll guide you through the service visit, keeping you updated along the way. Great experience! More

by nathanakatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Notartomaso - Service counter
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Sep 26, 2024 -

Colonial Nissan of Medford responded

Nathan, We are very happy to hear Laura provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Alex Chase, Service Manager achase@nissanofmedford.com

September 24, 2024

Not happy, too many problems. Spending own money to fix. I came back to dealership with multiple problems and only one fixed. Won’t recommend or use again. More

by bbernier75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Licona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Chase
Report | Print
Sep 26, 2024 -

Colonial Nissan of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

Sep 26, 2024 -

Colonial Nissan of Medford responded

Talked to customer.

September 22, 2024

The best service in every department. Laura is my go to gal but all the others at the service desk are fabulous as well, knowledgeable, friendly, and treat you as family. The repairmen More

by pivartabedian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura, Andy, Rebecca
Report | Print
Sep 23, 2024 -

Colonial Nissan of Medford responded

Thanks for sharing about your experience with Colonial Nissan of Medford. Laura, Andy, and Rebecca appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

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